LiveOps Review - why 2.8 stars?

LiveOps Review
ITQlick Score: 77/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Social Media Management -> LiveOps review
Ranking:Ranked 51 out of 243 Social Media Management systems
Company: LiveOps
Pricing: starts at $95 per license
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: LiveOps pricing, LiveOps alternatives
Shlomi LaviShlomi Lavi / updated: Feb 26, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is LiveOps?

LiveOps is a cloud based contact center platform that supports managing voice, email, SMS, chat, Twitter and Facebook channels in one single integrated customer interaction database. It can give companies a 24/7, 360-degree ability to communicate with their customers in a faster and better way.

LiveOps, the company behind this cloud based contact center was founded back in 2000 and has handled about 3 billion interactions so far and over 250 customers are currently using their solution.

Who is it best for?

LiveOps is suitable for a wide range of industries including retail, high tech, healthcare, financial and insurance. Pizza Hut, eBay and Coca-Cola are some of the clients of LiveOps.

Main features and functionalities

LiveOps comes with channel pivot, intelligent multichannel routing, powerful integration, multi-channel support, on-demand scalability, integrated agent desktop, customized contact center design and live dashboards features. The software doesn’t require purchasing any additional hardware or downloading any software.

What is the actual cost?

The cost of license starts at $95 per license. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for LiveOps.

Pros

  • LiveOps supports managing six different channels including voice, web chat and email from one single solution
  • LiveOps is a PCI DSS Tier 1 certified CCaaS provider unlike other similar tools
  • The customer support of LiveOps 24x7x365 phone and support portal access service

Cons

  • LiveOps offers screen recording feature only at an additional cost and it’s not included in the pricing plans
  • LiveOps doesn’t offer high quality call recording feature for Basic plan users
  • The customer support of this cloud contact center solution offers priority telephone support and online training only at an additional cost

How it stacks up?

Access a head to head analysis of LiveOps vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
LiveOps
ITQlick rating
2.8/5
Score
77/100
Pricing
4/10
License pricing
$95 per license
Functionality
15
Review
LiveOps review
Compare
Radian6
ITQlick rating
3.4/5
Score
92/100
Pricing
4.8/10
License pricing
$1,000 per organization/month
Functionality
8
Review
Radian6 review
Compare
Radian6 Vs LiveOps
Televerde
ITQlick rating
5/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
3
Review
Televerde review
Compare
Televerde Vs LiveOps
Adobe So...
ITQlick rating
3.5/5
Score
91/100
Pricing
5.4/10
License pricing
$52.99 per month
Functionality
8
Review
Adobe So... review
Compare
Adobe Vs LiveOps
SocialRank
ITQlick rating
3.4/5
Score
91/100
Pricing
3/10
License pricing
$199 per year
Functionality
3
Review
SocialRank review
Compare
SocialRank Vs LiveOps

Frequently Asked Questions (FAQs)

Is it the best Social Media Management system?

LiveOps is ranked 51 out of 243 software in their category (Social Media Management systems).

How they are rated on ITQlick?

The rating of LiveOps is 2.8 stars out of 5 and the total score is 77 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, LiveOps makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access LiveOps on your mobile/smart phone.

What should we ask during a demo session?

Differences between LiveOps and alternatives?

The most popular alternatives to LiveOps in 2024: Radian6, Televerde, Adobe Social, SocialRank, LeadManager. Access the complete competitors analysis here - LiveOps VS Social Media Management Software alternatives.

List of categories

Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
Call Center
Call Center Workforce Management
Call Tracking
Chat
Customer Care
Social Media Management

List of features

Basic Reports
Chat
Data Import/Export
Online Customer Support
Call Center

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.