LiveVox Predictive Dialer Review - why 4.3 stars?

LiveVox Predictive Dialer Review
ITQlick Score: 87/100
ITQlick Rating: (4.3/5)
Pricing: 6.4/10 - high cost
Category: Call Center -> LiveVox Predictive Dialer
Ranking:Ranked 12 out of 240 Call Center systems
Company: LiveVox
Pricing: starts at $2,500 per month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: LiveVox Predictive Dialer pricing, LiveVox Predictive Dialer alternatives
Shlomi LaviShlomi Lavi / updated: Jun 03, 2021

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What is LiveVox Predictive Dialer?

LiveVox Predictive Dialer is a cloud-based call center that is suitable for businesses of any size from small businesses, medium-sized businesses, and large enterprises. With LiveVox Predictive Dialer, users can manage their agents from any location and provide real-time communications with their customers.

LiveVox Predictive Dialer has several features such as call logging, call recording, blended call center, progressive dialer, and call scripting among others. LiveVox is the company that designs, develops and distributes LiveVox Predictive Dialer.

The company is based in the United States and was started in the year 2000. The company has won awards such as customer product of the year award in 2016 among others.

What is LiveVox Predictive Dialer rating? ()

The rating of LiveVox Predictive Dialer is 4.3 stars out of 5 and the total score is 87 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are LiveVox Predictive Dialer's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is LiveVox Predictive Dialer the best Call Center?

LiveVox Predictive Dialer is ranked 12 out of 240 software in their category (Call Center systems).

Who are their main alternatives?

The two major competitors of LiveVox Predictive Dialer are LiveAgent and Bitrix24. LiveVox Predictive Dialer is cloud-based whereas LiveAgent is both cloud-based and on-premise. LiveVox Predictive Dialer is suitable for businesses of all sizes such as small businesses, medium-sized businesses, and large enterprises while LiveAgent is only suitable for medium-sized businesses, and large enterprises.

Based on the available user reviews, LiveVox Predictive Dialer has ratings of 4.3 whereas LiveAgent has ratings of 4.7. LiveVox Predictive Dialer is suitable for businesses of all sizes such as small businesses, medium-sized businesses, and large enterprises while Bitrix24 is only suitable for medium-sized businesses, and small-sized businesses.

LiveVox Predictive Dialer is cloud-based whereas Bitrix24is both cloud-based and on-premise. Based on the available user reviews, LiveVox Predictive Dialer has ratings of 4.3 whereas Bitrix24 has ratings of 4.9. Time and expense tracking is a feature offered in Bitrix24 while it is not available in LiveVox Predictive Dialer.

What is the cost of LiveVox Predictive Dialer?

The cost of license starts at $2,500 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for LiveVox Predictive Dialer

What should you ask LiveVox during a demo session? (65 questions)

Schedule a demo with LiveVox Predictive Dialer and access 65 must ask questions for the vendor while watching LiveVox Predictive Dialer in action. Visit the vendor's website here.

Is it the right software for you?

LiveVox Predictive Dialer is suitable for use in businesses of all sizes. Small-sized businesses, medium-sized businesses, and large enterprises are fit to use LiveVox Predictive Dialer. Businesses ranging from the manufacturing industry, construction, transport, insurance, and finance among others can all use LiveVox Predictive Dialer for managing their agents in different locations.

List of categories

Call Center

List of features

Data Import/Export
Basic Reports
Online Customer Support

LiveVox Predictive Dialer Vs. Alternatives

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CenterWare
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9
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.