LiveVox Predictive Dialer Review - why 4.3 stars?
Compare PricingITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 6.4/10 - high cost |
Category: | Call Center -> LiveVox Predictive Dialer review |
Ranking: | Ranked 11 out of 240 Call Center systems |
Company: | LiveVox |
Pricing: | starts at $2,500 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | LiveVox Predictive Dialer pricing, LiveVox Predictive Dialer alternatives |
Shlomi Lavi / updated: Jun 30, 2022
LiveVox Predictive Dialer has several features such as call logging, call recording, blended call center, progressive dialer, and call scripting among others. LiveVox is the company that designs, develops and distributes LiveVox Predictive Dialer.
The company is based in the United States and was started in the year 2000. The company has won awards such as customer product of the year award in 2016 among others.
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Table of Contents
What is LiveVox Predictive Dialer?
LiveVox Predictive Dialer is a cloud-based call center that is suitable for businesses of any size from small businesses, medium-sized businesses, and large enterprises. With LiveVox Predictive Dialer, users can manage their agents from any location and provide real-time communications with their customers.LiveVox Predictive Dialer has several features such as call logging, call recording, blended call center, progressive dialer, and call scripting among others. LiveVox is the company that designs, develops and distributes LiveVox Predictive Dialer.
The company is based in the United States and was started in the year 2000. The company has won awards such as customer product of the year award in 2016 among others.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
The cost of license starts at $2,500 per month. ITQlick pricing score is 6.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for LiveVox Predictive Dialer. You can also find here pricing information from LiveVox Predictive Dialer's website.Pros
- LiveVox Predictive Dialer offers multiple dialing options including Blaster, RPC, QC & HCI, and Preview services
- LiveVox provides a Clicker Agent feature that keeps users compliant and lawsuit free
- Users can easily set up the import process and format lead files without the need for internal resources
- The software offers robust out-of-the-box reporting with little need to create additional reports
Cons
- Users suggest that the software should allow for more ad-hoc, dynamic changes to call selection criteria
- Users suggest that the software should also allow customers more access and control over changes within the system
How it stacks up?
Access a head to head analysis of LiveVox Predictive Dialer vs alternative software solutions. ITQlick rating
Score
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zendesk
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Frequently Asked Questions (FAQs)
Is LiveVox Predictive Dialer right for you or your business?
LiveVox is a good fit for call center agents seeking a contact center platform designed for small and medium businesses to automate customer support across channels, increase satisfaction rates and reduce churn.List of categories
Call Center
List of features
Data Import/Export
Basic Reports
Online Customer Support
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.