LiveVox Predictive Dialer Review - why 4.3 stars?

LiveVox Predictive Dialer Review
ITQlick Score: 87/100
ITQlick Rating:
Pricing: 6.4/10 - high cost
Category: Call Center -> LiveVox Predictive Dialer review
Ranking:Ranked 11 out of 240 Call Center systems
Company: LiveVox
Pricing: starts at $2,500 per month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: LiveVox Predictive Dialer pricing, LiveVox Predictive Dialer alternatives
Shlomi LaviShlomi Lavi / updated: Jun 30, 2022

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What is LiveVox Predictive Dialer?

LiveVox Predictive Dialer is a cloud-based call center that is suitable for businesses of any size from small businesses, medium-sized businesses, and large enterprises. With LiveVox Predictive Dialer, users can manage their agents from any location and provide real-time communications with their customers.

LiveVox Predictive Dialer has several features such as call logging, call recording, blended call center, progressive dialer, and call scripting among others. LiveVox is the company that designs, develops and distributes LiveVox Predictive Dialer.

The company is based in the United States and was started in the year 2000. The company has won awards such as customer product of the year award in 2016 among others.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $2,500 per month. ITQlick pricing score is 6.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for LiveVox Predictive Dialer. You can also find here pricing information from LiveVox Predictive Dialer's website.

Pros

  • LiveVox Predictive Dialer offers multiple dialing options including Blaster, RPC, QC & HCI, and Preview services
  • LiveVox provides a Clicker Agent feature that keeps users compliant and lawsuit free
  • Users can easily set up the import process and format lead files without the need for internal resources
  • The software offers robust out-of-the-box reporting with little need to create additional reports

Cons

  • Users suggest that the software should allow for more ad-hoc, dynamic changes to call selection criteria
  • Users suggest that the software should also allow customers more access and control over changes within the system

How it stacks up?

Access a head to head analysis of LiveVox Predictive Dialer vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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LiveVox ...
ITQlick rating
4.3/5
Score
87/100
Pricing
6.4/10
License pricing
$2,500 per month
Functionality
4
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20
8x8 Cont...
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43
CenterWa...
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Pricing not available
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9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

LiveVox Predictive Dialer is ranked 11 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of LiveVox Predictive Dialer is 4.3 stars out of 5 and the total score is 87 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, LiveVox Predictive Dialer makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently LiveVox Predictive Dialer can't be accessed on mobile, you would need to access it from your computer.

Differences between LiveVox Predictive Dialer and alternatives?

The most popular alternatives to LiveVox Predictive Dialer in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - LiveVox Predictive Dialer VS Call Center Software alternatives.

Is LiveVox Predictive Dialer right for you or your business?

LiveVox is a good fit for call center agents seeking a contact center platform designed for small and medium businesses to automate customer support across channels, increase satisfaction rates and reduce churn.

List of categories

Call Center

List of features

Data Import/Export
Basic Reports
Online Customer Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.