LiveVox Predictive Dialer - Top Competitors (Jun 2022)

Shlomi Lavi / updated: Jun 30, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

LiveVox Predictive Dialer vs. Alternatives in 2023

LiveVox Predictive Dialer competes with other Call Center systems like CloudTalk, Five9, and RingCentral MVP. We will compare these Call Center systems in some specific aspects below.

• Functionality: LiveVox Predictive Dialer offers features like Manual Dialer, Automated (Auto) Dialer, Human Call Initiator, etc. Compared to its alternatives, LiveVox Predictive Dialer and its listed alternatives all offer Customer Relationship Management, Call Recording, Call Routing, IVR/Voice Recognition, Auto-Dialer, Call Monitoring, etc. Call Tracking Metrics is provided by LiveVox Predictive Dialer and its mentioned alternatives except for RingCentral MVP.
  
  Caller ID is provided by LiveVox Predictive Dialer and its mentioned alternatives except for Five9. Conversion Tracking is provided by LiveVox Predictive Dialer and CloudTalk but is unavailable in Five9 and RingCentral MVP. Keyword Tracking is provided by CloudTalk but lacks in the alternatives mentioned.
  
  Call List Management is provided by CloudTalk and Five9 but is unavailable in LiveVox Predictive Dialer and RingCentral MVP. Call Queues are provided by all the mentioned alternatives except LiveVox Predictive Dialer. Call Scheduling is provided by LiveVox Predictive Dialer and Five9 but is unavailable in CloudTalk and RingCentral MVP. Chat/Messaging is provided by LiveVox Predictive Dialer and its mentioned alternatives except for CloudTalk.
• Customers/Industries: LiveVox Predictive Dialer provides digital contact center services for companies with 25 or more agents looking to connect with customers in North America. Compared to its mentioned alternatives, CloudTalk is ideal for mid-sized companies looking to grow and used in sales for outbound calls and customer service for inbound calls.
  
  Five9 is a cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud. RingCentral MVP is a flexible cloud-based solution ideal for businesses of all sizes.
• Cost: the license cost information for LiveVox Predictive Dialer is unavailable. Compared to its mentioned alternatives, RingCentral MVP starts at $19.99 per user per month and $29.99 monthly. Five9 starts at $149 per month. CloudTalk starts at $25 per user per month billed annually, and $30 per user per month billed monthly.
• Cloud-based/On-premise: LiveVox Predictive Dialer and its listed alternatives are cloud-based. Five9 has an On-Premise version for Windows and Linux.
• Scalability: LiveVox Predictive Dialer and its mentioned alternatives can scale their clients from small to large enterprises.
• Support: LiveVox Predictive Dialer and its mentioned alternatives all provide 24/7 (Live Rep) and Chat support channels. Support channels like Email/Help Desk, a Knowledge Base, and Phone Support are provided by the mentioned alternatives except for LiveVox Predictive Dialer. FAQs/Forum is provided by CloudTalk and RingCentral MVP but is unavailable in LiveVox Predictive Dialer and Five9.