LiveVox Predictive Dialer - Top Competitors (Jun 2022)

LiveVox Predictive Dialer Review
ITQlick Score: 87/100
ITQlick Rating:
(4.3/5)
Pricing: 6.4/10 - high cost
Category: Call Center -> LiveVox Predictive Dialer review -> LiveVox Predictive Dialer competitors
Ranking:Ranked 14 out of 240 Call Center systems
Company: LiveVox
Pricing: starts at $2,500 per month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: LiveVox Predictive Dialer review, LiveVox Predictive Dialer alternatives
Shlomi LaviShlomi Lavi / updated: Jun 30, 2022

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LiveVox Predictive Dialer VS Alternatives in 2022

LiveVox Predictive Dialer competes with other Call Center systems like CloudTalk, Five9, and RingCentral MVP. We will compare these Call Center systems in some specific aspects below.
  • Functionality: LiveVox Predictive Dialer offers features like Manual Dialer, Automated (Auto) Dialer, Human Call Initiator, etc. Compared to its alternatives, LiveVox Predictive Dialer and its listed alternatives all offer Customer Relationship Management, Call Recording, Call Routing, IVR/Voice Recognition, Auto-Dialer, Call Monitoring, etc. Call Tracking Metrics is provided by LiveVox Predictive Dialer and its mentioned alternatives except for RingCentral MVP.

    Caller ID is provided by LiveVox Predictive Dialer and its mentioned alternatives except for Five9. Conversion Tracking is provided by LiveVox Predictive Dialer and CloudTalk but is unavailable in Five9 and RingCentral MVP. Keyword Tracking is provided by CloudTalk but lacks in the alternatives mentioned.

    Call List Management is provided by CloudTalk and Five9 but is unavailable in LiveVox Predictive Dialer and RingCentral MVP. Call Queues are provided by all the mentioned alternatives except LiveVox Predictive Dialer. Call Scheduling is provided by LiveVox Predictive Dialer and Five9 but is unavailable in CloudTalk and RingCentral MVP. Chat/Messaging is provided by LiveVox Predictive Dialer and its mentioned alternatives except for CloudTalk.
  • Customers/Industries: LiveVox Predictive Dialer provides digital contact center services for companies with 25 or more agents looking to connect with customers in North America. Compared to its mentioned alternatives, CloudTalk is ideal for mid-sized companies looking to grow and used in sales for outbound calls and customer service for inbound calls.

    Five9 is a cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud. RingCentral MVP is a flexible cloud-based solution ideal for businesses of all sizes.
  • Cost: the license cost information for LiveVox Predictive Dialer is unavailable. Compared to its mentioned alternatives, RingCentral MVP starts at $19.99 per user per month and $29.99 monthly. Five9 starts at $149 per month. CloudTalk starts at $25 per user per month billed annually, and $30 per user per month billed monthly.
  • Cloud-based/On-premise: LiveVox Predictive Dialer and its listed alternatives are cloud-based. Five9 has an On-Premise version for Windows and Linux.
  • Scalability: LiveVox Predictive Dialer and its mentioned alternatives can scale their clients from small to large enterprises.
  • Support: LiveVox Predictive Dialer and its mentioned alternatives all provide 24/7 (Live Rep) and Chat support channels. Support channels like Email/Help Desk, a Knowledge Base, and Phone Support are provided by the mentioned alternatives except for LiveVox Predictive Dialer. FAQs/Forum is provided by CloudTalk and RingCentral MVP but is unavailable in LiveVox Predictive Dialer and Five9.

LiveVox Predictive Dialer alternatives - for small & large Business

Here are the top 4 alternatives to LiveVox Predictive Dialer that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
LiveVox ...
ITQlick rating
4.3/5
Score
87/100
Pricing
6.4/10
License pricing
$2,500 per month
Functionality
4
Best for SMBs
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Best for Enterprise
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.