Puzzel Review - why 3.3 stars?
Compare PricingITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 3.8/10 - low cost |
Category: | Customer Service -> Puzzel review |
Ranking: | Ranked 29 out of 46 Customer Service systems |
Company: | Logicalware |
Pricing: | starts at $59 per user/month |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop |
Links: | Puzzel pricing, Puzzel alternatives |
Shlomi Lavi / updated: Nov 29, 2022
Flexible and customizable administrative and management controls are provided for monitor agents activity and to identity and rectify the bottlenecks impeding the progress. Reporting tools, on the other hand, provide valuable insight into the customer service across multiple channels.
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Table of Contents
What is Puzzel?
Puzzel is an email management and business administration solution for small and medium businesses. In addition to that, it also features various reporting, analytical, and security services. The software was designed and launched by Puzzel headquartered in Edinburg, United Kingdom.Who is it best for?
Mostly the deployment of Puzzel has been found in small and medium businesses. It has been used in such industries as insurance services, financial services, telecommunications and call centers, media and publishing, travel and tourism, manufacturing, and others. Some major customers of the software include Dobbies Garden Centers, Brightside Group PLC, and MBI Inc etc.Main features and functionalities
The software offers an efficient and responsible email management service to monitor customer inquiries and enhance the operations productivity. It makes sure that inbound emails and queries are directed to the allocated agents, thus making the response quick and effective. It allows the customers to reassign, escalate, and mark the tickets as spam. Other email management features include email ticketing system, service level agreements, and team administration.Flexible and customizable administrative and management controls are provided for monitor agents activity and to identity and rectify the bottlenecks impeding the progress. Reporting tools, on the other hand, provide valuable insight into the customer service across multiple channels.
What is the actual cost?
The cost of license starts at $59 per user/month. ITQlick pricing score is 3.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Puzzel. You can also find here pricing information from Puzzel's website.How it stacks up?
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Frequently Asked Questions (FAQs)
List of categories
CRM
List of features
Data Import/Export
Basic Reports
Online Customer Support
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.