Puzzel Review - why 3.3 stars?

Logicalware Review
ITQlick Score: 62/100
ITQlick Rating:
Pricing: 3.8/10 - low cost
Category: Customer Service -> Puzzel review
Ranking:Ranked 29 out of 46 Customer Service systems
Company: Logicalware
Pricing: starts at $59 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop
Links: Puzzel pricing, Puzzel alternatives
Shlomi LaviShlomi Lavi / updated: Nov 29, 2022

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What is Puzzel?

Puzzel is an email management and business administration solution for small and medium businesses. In addition to that, it also features various reporting, analytical, and security services. The software was designed and launched by Puzzel headquartered in Edinburg, United Kingdom.

Who is it best for?

Mostly the deployment of Puzzel has been found in small and medium businesses. It has been used in such industries as insurance services, financial services, telecommunications and call centers, media and publishing, travel and tourism, manufacturing, and others. Some major customers of the software include Dobbies Garden Centers, Brightside Group PLC, and MBI Inc etc.

Main features and functionalities

The software offers an efficient and responsible email management service to monitor customer inquiries and enhance the operations productivity. It makes sure that inbound emails and queries are directed to the allocated agents, thus making the response quick and effective. It allows the customers to reassign, escalate, and mark the tickets as spam. Other email management features include email ticketing system, service level agreements, and team administration.

Flexible and customizable administrative and management controls are provided for monitor agents activity and to identity and rectify the bottlenecks impeding the progress. Reporting tools, on the other hand, provide valuable insight into the customer service across multiple channels.

What is the actual cost?

The cost of license starts at $59 per user/month. ITQlick pricing score is 3.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Puzzel. You can also find here pricing information from Puzzel's website.

How it stacks up?

Access a head to head analysis of Puzzel vs alternative software solutions.
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Score
Pricing
License pricing
Functionality
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Puzzel
ITQlick rating
3.3/5
Score
62/100
Pricing
3.8/10
License pricing
$59 per user/month
Functionality
4
Review
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Customer...
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5.8/10
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$29 per month
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9
Zoho Sup...
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5/5
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94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6

Frequently Asked Questions (FAQs)

Is it the best Customer Service system?

Puzzel is ranked 29 out of 46 software in their category (Customer Service systems).

How they are rated on ITQlick?

The rating of Puzzel is 3.3 stars out of 5 and the total score is 62 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Puzzel makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently Puzzel can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Puzzel and alternatives?

The most popular alternatives to Puzzel in 2023: Customer Thermometer, Zoho Support, Pipeline Pilot, Cisco WebEx Support Center, Sales Service Cloud. Access the complete competitors analysis here - Puzzel VS Customer Service Software alternatives.

List of categories

CRM

List of features

Data Import/Export
Basic Reports
Online Customer Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.