LogMeIn Rescue Review - why 3.8 stars?
Compare Pricing
| ITQlick Score: | 85/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 6.6/10 - high cost |
| Category: | Remote Support -> LogMeIn Rescue review |
| Ranking: | Ranked 6 out of 19 Remote Support systems |
| Company: | LogMeIn |
| Pricing: | starts at $108.25 per month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop |
| Links: | LogMeIn Rescue pricing, LogMeIn Rescue alternatives |
Shlomi Lavi / updated: Apr 22, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is LogMeIn Rescue?
LogMeIn Rescue is a remote support solution that can help support technicians to respond to online customer requests easily and conduct remote support sessions. The installation process is easy for bothparties and can be installed as a desktop app or installed as a portable app via browser plugin.LogMeIn, the company behind this remote support solution is located in Boston, Massachusetts and has been providing remote, controls, business collaboration, systems management and file sharing solutions since 2003.
Who is it best for?
LogMeIn Rescue is suitable for education, healthcare, HW/SW vendors, enterprise IT, IT service providers and telecom industries. Symantec, Vodafone and Geek Squad are some of the clients of this remote support solution.Main features and functionalities
LogMeIn Rescue comes with unattended access, multi-platform remote control, smartphone support, rescue desktop app, web-based technician console, remote diagnostics, instant chat, drag and drop file transferring, mobile device configuration, multi-session handling, communication tools and integrated content portal features. Users can reinitiate control after restart which is a really great feature not seen in other similar tools.What is the actual cost?
The cost of license starts at $108.25 per month. ITQlick pricing score is 6.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for LogMeIn Rescue. You can also find here pricing information from LogMeIn Rescue's website.Pros
- LogMeIn Rescue is lightweight and its installation process is painless for both customers and technicians
- LogMeIn Rescue comes with safe mode feature unlike other similar tools
- The customer support of this remote support solution offers email, phone and user forum support
Cons
- LogMeIn Rescue’s cluttered interface can be difficult to use for some users
- LogMeIn Rescue’s smartphone device support option is only available at an additional cost
- The customer support of this remote support solution doesn’t offer any live chat option for users
How it stacks up?
Access a head to head analysis of LogMeIn Rescue vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
List of categories
Help Desk
Team Collaboration
List of features
Data Import/Export
Basic Reports
Online Customer Support
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.