MaitreD Suite Review - why 3.7 stars?

MaitreD Software Suite Review
ITQlick Score: 79/100
ITQlick Rating: (3.7/5)
Pricing: 6.2/10 - high cost
Category: Retail & POS -> MaitreD Suite
Ranking:Ranked 189 out of 430 Retail & POS systems
Company: Maitre’D
Pricing: starts at $109 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: MaitreD Suite pricing, MaitreD Suite alternatives

Shlomi LaviShlomi Lavi / updated: Mar 07, 2022

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What is MaitreD Suite and its features?

Maitre’D POS is a point of sale solution for restaurants and restaurant managers that can help users to fulfill all their specific restaurant management needs. The point of sale solution is highly customizable and offers both tablet-based and traditional point of sale and back-office management tools. The software also offers mobile dedicated app for users.

The developers of Maitre’D POS has been providing restaurant point of sale and management systems since 1999. The company has served over 20,000 customers around the world and has more than 100 resellers in 26 countries. They are headquartered in Washington and are known for providing all-in-one POS solutions for all types of restaurants.


What is MaitreD Suite rating?

The rating of MaitreD Suite is 3.7 stars out of 5 and the total score is 79 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses MaitreD Suite?

Maitre’D POS is perfect for restaurants of all sizes. Table service restaurant, quick service restaurant, bar or nightclub, enterprise solution for corporate or other places providing hospitality services can use this software. Pizza Delight, Pita Pit and Baskin Robbins are some of the clients of Maitre’D POS.

Is it easy to use?

Yes, MaitreD Suite makes it fairly easy to use. This product is user friendly and intuitive.

Is MaitreD Suite cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently MaitreD Suite can't be accessed on mobile, you would need to access it from your computer.

Is MaitreD Suite the best Retail & POS system?

MaitreD Suite is ranked 189 out of 430 software in their category (Retail & POS systems).

What are their main features and functionalities?

Maitre’D POS comes with inventory management, labor management, labor scheduling, loyalty programs, cash management, forecasting, reporting and integrated transaction processing features. The mobile dedicated app comes with key performance indicators, real-time labor costs and sales, real-time alerts that can be customized and set any number of restaurants for monitoring features. The point of sale features available in this software are bar code scanning, customer loyalty card support, integrated card processing, tracking, issuing and redeeming gift certificates and frequent buyer program support.

The inventory management part comes with integrated purchasing, tracking inventory by category/department/matrix/serial, and automated purchase order generation. The Enterprise solution offers multi-concept management, broadcasting/database management, centralized database and quality control and off-site backup features. Other notable features are: waitstaff management, customer database, table management and kitchen management features.

What are MaitreD Suite's pros? (5 Pros)

  • Maitre’D POS offers point of sale solution for restaurant managers and restaurants of all sizes
  • Maitre’D POS offers mobile dedicated app for users with real-time alerts and key performance indicators features
  • The customer support of Maitre’D POSoffers support by phone and email for users
  • The point of sale software is compatible with most of the standard POS hardware
  • The point of sale’s modular based design is highly customizable and easy to manage

What are MaitreD Suite's cons? (5 cons)

  • Maitre’D POSdoesn’t offer much payroll management features like other similar tools
  • Maitre’D POS doesn’t offer much bar control and bar management features for users
  • The customer support of Maitre’D POS doesn’t offer 24/7 live phone support
  • The point of sale software doesn’t offer much reservations management features for users
  • The mobile dedicated app of this point of sale solution offers limited features

Who are their main alternatives?

Some of the main competitors for MaitreD include Restaurant Manager and POSIst.

Restaurant Manager provides point of sales solutions with features that include mobile POS units for table order placement, invoicing and payment processing, along with inventory management, table allocation & reservation, and customer loyalty programs for frequent diners. There is also support for self service kiosks for menu reviews and orders, as well as a scheduling module to handle deliveries.

MaitreD on the other hand addresses restaurant management with a similar set of tools but allows integration with accounting systems to handle financial management. There are also additional options for employee management including attendance & compensation, and a promotions module to handle marketing and measure campaign effectiveness.

Another competitor is POSIst which is cloud based but can be used in offline mode as well. It can also work with almost any device including smart phones & tablets. There is a recipe management module to input and manage all menu items, with an option to estimate ingredients for forecasted menu requirements to ensure minimization of wastage. Additionally there is a CRM system that controls a customer loyalty program, with integrated mobile SMS to advise customers of promotions & bookings, along with employees for work shift requirements.

MaitreD does not fully support these features currently; however it does allow integration to other customer applications as well as to kitchen display units for tracking and managing order fulfillment. Additionally the product includes a reporting center with many pre-defined customizable reports to review operations & performance.

What is the cost of MaitreD Suite?

The cost of license starts at $109 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6.2 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for MaitreD Suite.

What should you ask Maitre’D during a demo session? (65 questions)

Schedule a demo with MaitreD Suite and access 65 must ask questions for the vendor while watching MaitreD Suite in action.

List of categories

Retail & POS
Bakery POS
Food Delivery POS
POS for Bars
POS for Resturants
Retail Customer Management
Retail Inventory POS
Restaurant POS
Tablet POS Systems
Touch Screen POS
Sales

List of features

Campaign Dashboard
Customer Database
Customer Service
Dashboards
Sales Forecasting
Accounting Management
Bar Code Scanning
Customer Management
eCommerce
Employee Management
Gift Cards
Inventory Management
Mobile POS Capability
Print Receipt
Reporting

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.