Manhattan Dispatch Review - why 3.3 stars?

Manhattan Dispatch Management Review
ITQlick Score: 86/100
ITQlick Rating: (3.3/5)
Pricing: 5.6/10 - average cost
Category: Fleet management -> Manhattan Dispatch
Ranking:Ranked 23 out of 316 Fleet management systems
Company: Manhattan Associates
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Manhattan Dispatch pricing, Manhattan Dispatch alternatives

Shlomi LaviShlomi Lavi / updated: Sep 02, 2022

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What is Manhattan Dispatch and its features?

Manhattan Dispatch Management is both cloud-based and on-premise dispatch management that helps transport service providers and other related organizations to automate their process and ease the work. The software is designed for businesses of all sizes, including small-sized companies, medium-sized companies, and large enterprises.

Manhattan Dispatch Management comes with several tools in one suite such as the planning and execution tools, logistic gateways and fleet managing tools. Several features found in Manhattan Dispatch Management include yard management, fleet management, billing and invoicing, and payment management, among others. Manhattan Associates is a company that develops and distributes Manhattan Dispatch Management. The company is based in the United States in New York.

What is Manhattan Dispatch rating?

The rating of Manhattan Dispatch is 3.3 stars out of 5 and the total score is 86 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Manhattan Dispatch?

The typical customers include the following business size: Small, medium and large size businesses.

Is it easy to use?

Yes, Manhattan Dispatch makes it fairly easy to use. This product is user friendly and intuitive.

Is Manhattan Dispatch cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Manhattan Dispatch on your mobile/smart phone.

Is Manhattan Dispatch the best Fleet management system?

Manhattan Dispatch is ranked 23 out of 316 software in their category (Fleet management systems).

What are Manhattan Dispatch's pros? (3 Pros)

  • Manhattan Dispatch Management is a cloud-based solution accessible anywhere with an internet connection
  • The software streamlines deliveries with its powerful routing features
  • Manhattan Dispatch Management facilitates driver support with dispatch & kiosk features

What are Manhattan Dispatch's cons? (2 cons)

  • Manhattan Dispatch Management sometimes takes a while to load
  • The software does not have a user-friendly interface and can be difficult to navigate

Who are their main alternatives?

Manhattan Dispatch Management vs. Verizon Connect

Manhattan Dispatch Management and Verizon Connect share similar features, including delivery routing, dispatch & kiosk, asset optimization, compliance & ELD, etc. However, unlike Manhattan Dispatch Management, Verizon Connect supports GPS fleet tracking, fuel management, and driver behavior control. Likewise, Manhattan Dispatch Management offers load balancing, unlike Verizon Connect.

Manhattan Dispatch Management and Verizon Connect are cloud-based solutions. Also, they do not disclose their pricing details. They target similar customers in several industries, including retail, delivery, logistics, manufacturing, etc. They are equally scalable fleet management solutions.

Manhattan Dispatch Management is a global brand with over 1200 customers, while big brands like Pepsi use Verizon Connect. However, unlike Manhattan Dispatch Management, Verizon Connect has an email support channel.

Manhattan Dispatch Management vs. Fleetio

Manhattan Dispatch Management offers asset optimization, which Fleetio also supports. However, unlike Manhattan Dispatch Management, Fleetio offers fuel management, VIN decoding, the total cost of ownership function, and other features. In addition, Manhattan Dispatch Management supports dispatch & kiosk, delivery routing, etc., unlike Fleetio.

They are cloud-based fleet management software. Manhattan Dispatch Management does not disclose its pricing details, while Fleetio pricing starts at $3 per vehicle per month, billed annually. They are equally scalable for small, midsize, and large-scale fleets. Unlike Manhattan Dispatch Management, Fleetio has a community forum support channel.

In addition, they target similar customers across several industry verticals, including delivery, food & beverage, manufacturing, trucking, etc. Manhattan Dispatch Management serves over 1,200 customers globally, while Fleetio has managed more than 528,000 vehicles and trucks.

Manhattan Dispatch Management vs. Fleetable

Manhattan Dispatch Management and Fleetable offer similar features, including asset optimization, load balancing, driver support, etc. In addition, Manhattan Dispatch Management supports long-haul & store delivery routing, dispatch & kiosk, and proof of delivery visibility, while Fleetable supports inventory management, fuel management, and tire management.

They are cloud-based fleet management solutions that do not disclose their pricing details, although Fleetable has a free trial. They are equally scalable solutions for small, midsize, and large-scale fleets. Fleetable has more than 70,000 users, while its competitor has over 1200 clients globally.

They target similar clients, serving fleets across several industries, including manufacturing, retail, food & beverage, trucking, 3PL, etc. Also, Fleetable targets the oil & gas sector, construction, waste management, transportation, etc., while Manhattan Dispatch Management also serves pharmaceutical companies. However, Manhattan Dispatch Management does not have a live chat support channel like Fleetable.

What is the cost of Manhattan Dispatch?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Manhattan Dispatch

What should you ask Manhattan Associates during a demo session? (65 questions)

Schedule a demo with Manhattan Dispatch and access 65 must ask questions for the vendor while watching Manhattan Dispatch in action. Visit the vendor's website here.

Where Manhattan Dispatch is used?

Manhattan Dispatch Management is a fleet management solution for businesses across several industries, including third-party logistics, retail, food & beverage, manufacturing, trucking, etc. The software is highly scalable for small, medium, and enterprise fleets. Some notable clients that use Manhattan Dispatch Management include CalArk, Crete Carrier, and Carhartt.

List of categories

Fleet management

Manhattan Dispatch Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Manhatta...
ITQlick rating
3.3/5
Score
86/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
3
Compare
Fleetio
ITQlick rating
4.8/5
Score
97/100
Pricing
3/10
License pricing
$5 per vehicle
Functionality
12
TranWare
ITQlick rating
3.7/5
Score
92/100
Pricing
6.6/10
License pricing
$29.95 per user/month
Functionality
4
Odessa P...
ITQlick rating
4.3/5
Score
91/100
Pricing
5.2/10
License pricing
Pricing not available
Functionality
3
Verizon
ITQlick rating
3.4/5
Score
91/100
Pricing
2.4/10
License pricing
$45 per vehicle/month
Functionality
19

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.