Marchex Review - why 3.8 stars?

Marchex Review
ITQlick Score: 62/100
ITQlick Rating: (3.8/5)
Pricing: 7/10 - high cost
Category: Call Tracking -> Marchex
Ranking:Ranked 12 out of 19 Call Tracking systems
Company: Marchex
Pricing: starts at $500 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile
Links: Marchex pricing, Marchex alternatives

Shlomi LaviShlomi Lavi / updated: Feb 02, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Marchex?

Marchex is cloud based call analytics and call tracking solution that is designed to help businesses attribute phone calls to the media, or channel, get advance conversation analytics and block unwanted calls.

The search analytics offers real time keyword attribution for all the phone calls from a mobile search. The solution optimizes campaigns by helping manage multichannel campaigns in real time. The call marketplace helps generate new customers.

It enables the user to understand the one who called and why they called and in turn help them turn callers into customers. Marchex local leads allow businesses to generate high quality leads.

Marchex is by Marchex which was developed in 2013 in the US. It offers support online, and training is via documentation, webinars, and live online.

What is Marchex rating? ()

The rating of Marchex is 3.8 stars out of 5 and the total score is 62 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Marchex's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is Marchex the best Call Tracking?

Marchex is ranked 12 out of 19 software in their category (Call Tracking systems).

Who are their main alternatives?

The two main competitors of Marchex include Crazycall and Freshcaller.

Crazycall is a cloud based call tracking solution which is same as Marche. Marchex mainly targets small businesses and mid size businesses, and in comparison, Crazycall is ideal for small businesses, mid size businesses, and large enterprises.

Marchex is a product of Marchex which was established in 2003 in the US and Crazycall is a product of Crazycall which was established in 2014 in the US. Marchex support is online while Crazycall support is both online and 24x7 live.

Freshcaller is a cloud based telephony sales and call center solution relative to Marchex which is a web based call tracking solution. Freshcaller is a product of freshworks which was founded in 2011 in India whereas Marchex is a product of Marchex which was established in 2003 in the US.

Marchex support is online, but Freshcaller support is 24x7 live and business hours. Freshcaller training is in person whereas Marchex training is documentation, webinars and live online.

What is the cost of Marchex?

The pricing structure is divided as follows:

1. Essential –It costs a USD 500per month. The plan helps the user know the marketing strategies that generate inbound calls.

2. Conversation –It given upon request. The user can understand the intent of the customer and the phone call experience.

3. Media It is given upon request. It helps turn the actionable insights into a paid media and website performance.

4. Ultimate It is given upon request. The user can measure and optimize the marketing and sales across every channel.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 7 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Marchex

What should you ask Marchex during a demo session? (65 questions)

Schedule a demo with Marchex and access 65 must ask questions for the vendor while watching Marchex in action.

Is it the right software for you?

Marchex targets small and medium sized businesses. The target market is the United States. It serves the automotive, travel and hospitality, telecommunication, industry, insurance, Home services, healthcare, digital agencies, financial services, legal, education and careers.


Marchex's list of categories:

CRM
Marketing
Call Tracking

Marchex Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Marchex
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
62/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7/10
License pricing license pricing (if provided by the software vendor)
$500 per month
Functionality
3
Compare
Convirza
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
85/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$29 per month
Functionality
3
Callcap
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
83/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$29 per month
Functionality
4
Call
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
81/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$37 per month
Functionality
3
Review
CallTrackingMetrics
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
79/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$36 per month
Functionality
4
Author
Shlomi Lavi - admin

Shlomi Lavi

Website Linkedin Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.