Market Dialer Review - why 3.6 stars?

Market Dialer Review
ITQlick Score: 55/100
ITQlick Rating:
Pricing: 6.2/10 - high cost
Category: Contact Management -> Market Dialer review
Ranking:Ranked 8 out of 9 Contact Management systems
Company: Convoso (formerly SafeSoft Solutions)
Pricing: starts at $149 per user/month
Typical customers: Small business, Large business
Platforms: Desktop, Cloud
Links: Market Dialer pricing, Market Dialer alternatives
Shlomi LaviShlomi Lavi / updated: Nov 09, 2019

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What is Market Dialer?

Market Dialer is cloud based contact and call center support software for your business. The software provides comprehensive contact center solution along with a personalized customer support service. It was designed and launched by Convoso (formerly SafeSoft Solutions), headquartered in California, United States.

Who is it best for?

The software has been designed for all business sizes, including new startups and large enterprises. Industries in which it has mainly been deployed include banking, automotive, financial services, insurance and mortgage, and debt collection etc. some noteworthy customers of the software include Salus Financial, Westar Mortgage, and Admaric Insurance.

Main features and functionalities

The software offers inbound calling features of skills based routing, toll free number provisioning, and voicemail. For outbound calling, it provides the features of auto dialer, power dialer, predictive dialer, and preview dialer. Reporting and analysis services of the software include call logging, call monitoring, campaign history database, and real time reporting.

What is the actual cost?

The cost of license starts at $149 per user/month. ITQlick pricing score is 6.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Market Dialer.

Pros

  • The software provides skill-based routing for automatic direction of the calls to the best agent.
  • Inbound and outbound calling activities can be managed simultaneously with no deterioration in the quality.
  • The software analyzes data to provide better guidance for reliable campaign management.

Cons

  • The software does not offer on premise deployment option.
  • Facility of progressive dialing is not included in the outbound calling features of the software.

How it stacks up?

Access a head to head analysis of Market Dialer vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Market D...
ITQlick rating
3.6/5
Score
55/100
Pricing
6.2/10
License pricing
$149 per user/month
Functionality
17
Compare
Chaos In...
ITQlick rating
3.2/5
Score
90/100
Pricing
4.4/10
License pricing
$59.95 per license
Functionality
9
BIGConta...
ITQlick rating
4.3/5
Score
88/100
Pricing
2/10
License pricing
$9.99 per user/month
Functionality
16
3CLogic ...
ITQlick rating
4.3/5
Score
84/100
Pricing
6/10
License pricing
Pricing not available
Functionality
23
Convoso ...
ITQlick rating
4.6/5
Score
84/100
Pricing
6/10
License pricing
$90 per feature/month
Functionality
17

Frequently Asked Questions (FAQs)

Is it the best Contact Management system?

Market Dialer is ranked 8 out of 9 software in their category (Contact Management systems).

How they are rated on ITQlick?

The rating of Market Dialer is 3.6 stars out of 5 and the total score is 55 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Market Dialer makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Market Dialer can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Market Dialer and alternatives?

The most popular alternatives to Market Dialer in 2023: Chaos Intellect, BIGContacts, 3CLogic Cloud Contact Center, Convoso Cloud Contact Center, Synchrony. Access the complete competitors analysis here - Market Dialer VS Contact Management Software alternatives.

List of categories

CRM
Call Center
Marketing Automation

List of features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Auto Dialer
Blended Call Center
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
Inbound Call Center
Outbound Call Center
PBX (Private Branch Exchange)
Real Time Reporting
Virtual Call Center Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.