Market Dialer Review - why 3.6 stars?
Compare PricingITQlick Score: | 55/100 |
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ITQlick Rating: |
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Pricing: | 6.2/10 - high cost |
Category: | Contact Management -> Market Dialer review |
Ranking: | Ranked 8 out of 9 Contact Management systems |
Company: | Convoso (formerly SafeSoft Solutions) |
Pricing: | starts at $149 per user/month |
Typical customers: | Small business, Large business |
Platforms: | Desktop, Cloud |
Links: | Market Dialer pricing, Market Dialer alternatives |
Shlomi Lavi / updated: Nov 09, 2019
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Table of Contents
What is Market Dialer?
Market Dialer is cloud based contact and call center support software for your business. The software provides comprehensive contact center solution along with a personalized customer support service. It was designed and launched by Convoso (formerly SafeSoft Solutions), headquartered in California, United States.Who is it best for?
The software has been designed for all business sizes, including new startups and large enterprises. Industries in which it has mainly been deployed include banking, automotive, financial services, insurance and mortgage, and debt collection etc. some noteworthy customers of the software include Salus Financial, Westar Mortgage, and Admaric Insurance.Main features and functionalities
The software offers inbound calling features of skills based routing, toll free number provisioning, and voicemail. For outbound calling, it provides the features of auto dialer, power dialer, predictive dialer, and preview dialer. Reporting and analysis services of the software include call logging, call monitoring, campaign history database, and real time reporting.What is the actual cost?
The cost of license starts at $149 per user/month. ITQlick pricing score is 6.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Market Dialer.Pros
- The software provides skill-based routing for automatic direction of the calls to the best agent.
- Inbound and outbound calling activities can be managed simultaneously with no deterioration in the quality.
- The software analyzes data to provide better guidance for reliable campaign management.
Cons
- The software does not offer on premise deployment option.
- Facility of progressive dialing is not included in the outbound calling features of the software.
How it stacks up?
Access a head to head analysis of Market Dialer vs alternative software solutions. ITQlick rating
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3CLogic ...
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Convoso ...
ITQlick rating
4.6/5
Score
84/100
Pricing
6/10
License pricing
$90 per feature/month
Functionality
17
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Frequently Asked Questions (FAQs)
List of categories
CRM
Call Center
Marketing Automation
List of features
ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Auto Dialer
Blended Call Center
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
Inbound Call Center
Outbound Call Center
PBX (Private Branch Exchange)
Real Time Reporting
Virtual Call Center Support
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.