Masergy UCaaS Review - why 2.8 stars?

Masergy UCaaS Review
ITQlick Score: 79/100
ITQlick Rating:
Pricing: 3.6/10 - low cost
Category: VoIP -> Masergy UCaaS review
Ranking:Ranked 55 out of 164 VoIP systems
Company: Masergy
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Masergy UCaaS pricing, Masergy UCaaS alternatives
Shlomi LaviShlomi Lavi / updated: Feb 08, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is Masergy UCaaS?

Masergy UCaaS is a web based business VoIP solution for businesses of all sizes. It offers such capabilities as instant messaging, built-in disaster recovery, conference calling, and others. The software was designed and launched by Masergy Communications Inc headquartered in Texas, United States.

Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises. It can be used in such major industries and domains as banking and finance, legal services, retail and wholesale, healthcare and hospitality, and others. Some notable clients of the software include US Electrodynamics Inc, Hallmark Channel, Land Home Financial Services, and others.

Main features and functionalities

The software offers comprehensive call management with support for unlimited local and long distance calling. It comes with high definition voice and video support along with geographical redundancy and call accounting. SIP trunking is offered for businesses that need to connect calls to the traditional phone networks.

Masergy UCaaS offers integration with third party CRM solutions and also offers ad hoc conferencing to meet the need of unique business processes. Other important capabilities of the platform include web admin portal, simultaneous and sequential ring, remote office support, call barge-in, call forwarding, and others.

What is the actual cost?

ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Masergy UCaaS.

How it stacks up?

Access a head to head analysis of Masergy UCaaS vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Masergy ...
ITQlick rating
2.8/5
Score
79/100
Pricing
3.6/10
License pricing
Pricing not available
Functionality
15
Compare
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6

Frequently Asked Questions (FAQs)

Is it the best VoIP system?

Masergy UCaaS is ranked 55 out of 164 software in their category (VoIP systems).

How they are rated on ITQlick?

The rating of Masergy UCaaS is 2.8 stars out of 5 and the total score is 79 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Masergy UCaaS makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Masergy UCaaS can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Masergy UCaaS and alternatives?

The most popular alternatives to Masergy UCaaS in 2023: RingCentral Phone, jive communications, Nextiva VoIP, ShoreTel, 3CX. Access the complete competitors analysis here - Masergy UCaaS VS VoIP Software alternatives.

List of categories

Business Phone Systems
Cloud PBX
PBX Phone Systems
SIP Clients
SIP Trunking
UCaaS Providers
VoIP
Call Center
Fax email
Chat

List of features

Chat
Call Recording
Call Center
VoIP
Internet Fax

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.