Masergy UCaaS Review - why 2.8 stars?

Masergy UCaaS Review
ITQlick Score: 79/100
ITQlick Rating: (2.8/5)
Pricing: 3.6/10 - low cost
Category: VoIP -> Masergy UCaaS
Ranking:Ranked 50 out of 164 VoIP systems
Company: Masergy
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Masergy UCaaS pricing, Masergy UCaaS alternatives

Shlomi LaviShlomi Lavi / updated: Feb 08, 2022

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What is Masergy UCaaS and its features?

Masergy UCaaS is a web based business VoIP solution for businesses of all sizes. It offers such capabilities as instant messaging, built-in disaster recovery, conference calling, and others. The software was designed and launched by Masergy Communications Inc headquartered in Texas, United States.

What is Masergy UCaaS rating?

The rating of Masergy UCaaS is 2.8 stars out of 5 and the total score is 79 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Masergy UCaaS?

Customers of the software include small and medium businesses as well as large enterprises. It can be used in such major industries and domains as banking and finance, legal services, retail and wholesale, healthcare and hospitality, and others. Some notable clients of the software include US Electrodynamics Inc, Hallmark Channel, Land Home Financial Services, and others.

Is it easy to use?

Yes, Masergy UCaaS makes it fairly easy to use. This product is user friendly and intuitive.

Is Masergy UCaaS cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Masergy UCaaS can't be accessed on mobile, you would need to access it from your computer.

Is Masergy UCaaS the best VoIP system?

Masergy UCaaS is ranked 50 out of 164 software in their category (VoIP systems).

What are their main features and functionalities?

The software offers comprehensive call management with support for unlimited local and long distance calling. It comes with high definition voice and video support along with geographical redundancy and call accounting. SIP trunking is offered for businesses that need to connect calls to the traditional phone networks.

Masergy UCaaS offers integration with third party CRM solutions and also offers ad hoc conferencing to meet the need of unique business processes. Other important capabilities of the platform include web admin portal, simultaneous and sequential ring, remote office support, call barge-in, call forwarding, and others.

Who are their main alternatives?

Popular alternatives to Masergy UCaaS: RingCentral Phone, jive communications, Nextiva Business VoIP, ShoreTel, 3CX Phone System, Business Voice, eVoice, Five9 Cloud Contact Center, VoIP Phone Systems, ShoreTel Sky. The full list of competitors can be found here.

What is the cost of Masergy UCaaS?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Masergy UCaaS

What should you ask Masergy during a demo session? (65 questions)

Schedule a demo with Masergy UCaaS and access 65 must ask questions for the vendor while watching Masergy UCaaS in action.

List of categories

Business Phone Systems
Cloud PBX
PBX Phone Systems
SIP Clients
SIP Trunking
UCaaS Providers
VoIP
Call Center
Fax email
Chat

List of features

Chat
Call Recording
Call Center
VoIP
Internet Fax

Masergy UCaaS Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.