Mhelpdesk Review - why 4.3 stars?
Compare PricingITQlick Score: | 95/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Field Service -> Mhelpdesk review |
Ranking: | Ranked 8 out of 349 Field Service systems |
Company: | Mhelpdesk |
Pricing: | starts at $374 per 10 users/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop |
Links: | Mhelpdesk pricing, Mhelpdesk alternatives |
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Table of Contents
What is Mhelpdesk?
mHelpDesk is a cloud-based field service management software designed to offer field solutions to businesses. The software provides features such as;- Leads Management: This feature makes it easy for users or contractors to manage leads on the go and create estimates. This feature enables contractors to offer options to their customers as regards appointments.
- End-to-End Job Management: This feature offers an integrated workflow that allows users to define and track each step of the job process.
- Mobile Access: This feature allows users to access their schedules from the convenience of their mobile devices. This feature has an automated update with all needed information for successful Job completion.
- Customer Tools: This feature offers needed information/data on customers to provide necessary insight into serving and retaining them efficiently.
- Billing and Payment: This feature enables field technicians to record their time and materials towards easy conversation into invoices. This feature makes payment processing affordable and transparent.
Who is it best for?
MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. It is currently used in the US, Canada and Europe, and major customers include Ren Tech IT, IT Geek Techs and Ottawa PC Repair, to name a few.Main features and functionalities
MHelpdesk helps businesses that render service to easily manage field workers. It offers complete visibility and allows tracking field technicians from one page. With MHelpdesk, you can boost customer service and satisfaction with quick response to orders or requests, and keeping track of ongoing orders.All data from clients can be bundled together for ease of use and accuracy. Client estimates can be converted into invoices or work orders, preventing duplicate entries. MHelpdesk combines scheduling, transactions, work orders, customers, field technicians and reports in one easy to use system. Tasks are easily monitored and scheduling can be viewed in an organized manner. In addition, MHelpdesk is highly customizable, allowing tailoring it to your specific process needs.
What is the actual cost?
Mhelpdesk is not provided on its website, however, according to the experts, the pricing starts at $374 per month for up to 10 users.ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Mhelpdesk. You can also find here pricing information from Mhelpdesk's website.
Pros
- mHelpDesk offers an optimal tracking system
- The software enables the smooth integration of applications
- The field service management software can scale from small to medium businesses
- MHelpdesk is supported by almost all leading devices such as Android, iOS, Windows, Linux, and standard web browsers
- MHelpdesk is very easy to use and doesn't require any technical skills
Cons
- Users complain of unsatisfactory customer support
- Contact synchronizing is not supported
- The supported language of Mhelpdesk as of now is only English
- It is not integrated with social media tools such as Facebook and Twitter
- The product may not be able to manage field service needs of large companies
How it stacks up?
Access a head to head analysis of Mhelpdesk vs alternative software solutions.Frequently Asked Questions (FAQs)
Is Mhelpdesk right for you or your business?
mHelpDesk can suit field services contractors in carpentry, construction, electrician, engineering, home media, information technology, painting, plumbing, remodeler, roofing, security, solar installation, tree service, window/door pro, garage door, pools pro, etc. Business owners in the industries mentioned above with small to medium-sized businesses will fit into the software system of mHelpDesk.List of categories
List of features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.