Mhelpdesk Review - why 4.3 stars?

Mhelpdesk Review
ITQlick Score: 95/100
ITQlick Rating:
Pricing: 6/10 - average cost
Category: Field Service -> Mhelpdesk review
Ranking:Ranked 8 out of 350 Field Service systems
Company: Mhelpdesk
Pricing: starts at $374 per 10 users/month
Typical customers: Small businesses and start ups
Platforms: Desktop
Links: Mhelpdesk pricing, Mhelpdesk alternatives
Shlomi LaviShlomi Lavi / updated: May 20, 2024

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What is Mhelpdesk?

mHelpDesk is a cloud-based field service management software designed to offer field solutions to businesses. The software provides features such as;
  • Leads Management: This feature makes it easy for users or contractors to manage leads on the go and create estimates. This feature enables contractors to offer options to their customers as regards appointments.
  • End-to-End Job Management: This feature offers an integrated workflow that allows users to define and track each step of the job process.
  • Mobile Access: This feature allows users to access their schedules from the convenience of their mobile devices. This feature has an automated update with all needed information for successful Job completion.
  • Customer Tools: This feature offers needed information/data on customers to provide necessary insight into serving and retaining them efficiently.
  • Billing and Payment: This feature enables field technicians to record their time and materials towards easy conversation into invoices. This feature makes payment processing affordable and transparent.
mHelpDesk is a field service management software that was founded in 2007 by former Lockheed Martin engineers. The company has its headquarters in Fairfax, Virginia, United States. The software company has a staff force of up to 200 employees.

Who is it best for?

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. It is currently used in the US, Canada and Europe, and major customers include Ren Tech IT, IT Geek Techs and Ottawa PC Repair, to name a few.

Main features and functionalities

MHelpdesk helps businesses that render service to easily manage field workers. It offers complete visibility and allows tracking field technicians from one page. With MHelpdesk, you can boost customer service and satisfaction with quick response to orders or requests, and keeping track of ongoing orders.

All data from clients can be bundled together for ease of use and accuracy. Client estimates can be converted into invoices or work orders, preventing duplicate entries. MHelpdesk combines scheduling, transactions, work orders, customers, field technicians and reports in one easy to use system. Tasks are easily monitored and scheduling can be viewed in an organized manner. In addition, MHelpdesk is highly customizable, allowing tailoring it to your specific process needs.

What is the actual cost?

Mhelpdesk is not provided on its website, however, according to the experts, the pricing starts at $374 per month for up to 10 users.

ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Mhelpdesk. You can also find here pricing information from Mhelpdesk's website.

Pros

  • mHelpDesk offers an optimal tracking system
  • The software enables the smooth integration of applications
  • The field service management software can scale from small to medium businesses
  • MHelpdesk is supported by almost all leading devices such as Android, iOS, Windows, Linux, and standard web browsers
  • MHelpdesk is very easy to use and doesn't require any technical skills

Cons

  • Users complain of unsatisfactory customer support
  • Contact synchronizing is not supported
  • The supported language of Mhelpdesk as of now is only English
  • It is not integrated with social media tools such as Facebook and Twitter
  • The product may not be able to manage field service needs of large companies

How it stacks up?

Access a head to head analysis of Mhelpdesk vs alternative software solutions.
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Mhelpdes...
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4.3/5
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ServiceT...
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Dispatch
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4/5
Score
96/100
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14

Frequently Asked Questions (FAQs)

Is it the best Field Service system?

Mhelpdesk is ranked 8 out of 350 software in their category (Field Service systems).

How they are rated on ITQlick?

The rating of Mhelpdesk is 4.3 stars out of 5 and the total score is 95 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Mhelpdesk makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently Mhelpdesk can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Mhelpdesk and alternatives?

The most popular alternatives to Mhelpdesk in 2024: Jobber, HouseCall Pro, ServiceTitan, Dispatch, Service Fusion. Access the complete competitors analysis here - Mhelpdesk VS Field Service Software alternatives.

Is Mhelpdesk right for you or your business?

mHelpDesk can suit field services contractors in carpentry, construction, electrician, engineering, home media, information technology, painting, plumbing, remodeler, roofing, security, solar installation, tree service, window/door pro, garage door, pools pro, etc. Business owners in the industries mentioned above with small to medium-sized businesses will fit into the software system of mHelpDesk.

List of categories

Accounting & Finance
Billing & Invoicing
CRM
Complaint Management
Help Desk
Online CRM
Self-Service Portal
Small Business CRM
Ticket Management
Field Service
Field Service - HVAC
Field Service - Pest Control

List of features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.