Mhelpdesk Review - why 4.3 stars?

Mhelpdesk Review
ITQlick Score: 95/100
ITQlick Rating: (4.3/5)
Pricing: 6/10 - average cost
Category: Field Service -> Mhelpdesk
Ranking:Ranked 8 out of 348 Field Service systems
Company: Mhelpdesk
Pricing: starts at $374 per 10 users/month
Typical customers: Small businesses and start ups
Platforms: Desktop
Links: Mhelpdesk pricing, Mhelpdesk alternatives

Shlomi LaviShlomi Lavi / updated: Mar 09, 2022

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What is Mhelpdesk?

mHelpDesk is a cloud-based field service management software designed to offer field solutions to businesses. The software provides features such as;
  • Leads Management: This feature makes it easy for users or contractors to manage leads on the go and create estimates. This feature enables contractors to offer options to their customers as regards appointments.
  • End-to-End Job Management: This feature offers an integrated workflow that allows users to define and track each step of the job process.
  • Mobile Access: This feature allows users to access their schedules from the convenience of their mobile devices. This feature has an automated update with all needed information for successful Job completion.
  • Customer Tools: This feature offers needed information/data on customers to provide necessary insight into serving and retaining them efficiently.
  • Billing and Payment: This feature enables field technicians to record their time and materials towards easy conversation into invoices. This feature makes payment processing affordable and transparent.
mHelpDesk is a field service management software that was founded in 2007 by former Lockheed Martin engineers. The company has its headquarters in Fairfax, Virginia, United States. The software company has a staff force of up to 200 employees.

What is Mhelpdesk rating?

The rating of Mhelpdesk is 4.3 stars out of 5 and the total score is 95 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses Mhelpdesk?

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. It is currently used in the US, Canada and Europe, and major customers include Ren Tech IT, IT Geek Techs and Ottawa PC Repair, to name a few.

Is Mhelpdesk the best Field Service system?

Mhelpdesk is ranked 8 out of 348 software in their category (Field Service systems).

What are their main features and functionalities?

MHelpdesk helps businesses that render service to easily manage field workers. It offers complete visibility and allows tracking field technicians from one page. With MHelpdesk, you can boost customer service and satisfaction with quick response to orders or requests, and keeping track of ongoing orders.

All data from clients can be bundled together for ease of use and accuracy. Client estimates can be converted into invoices or work orders, preventing duplicate entries. MHelpdesk combines scheduling, transactions, work orders, customers, field technicians and reports in one easy to use system. Tasks are easily monitored and scheduling can be viewed in an organized manner. In addition, MHelpdesk is highly customizable, allowing tailoring it to your specific process needs.

What are Mhelpdesk's pros? (5 Pros)

  • mHelpDesk offers an optimal tracking system
  • The software enables the smooth integration of applications
  • The field service management software can scale from small to medium businesses
  • MHelpdesk is supported by almost all leading devices such as Android, iOS, Windows, Linux, and standard web browsers
  • MHelpdesk is very easy to use and doesn't require any technical skills

What are Mhelpdesk's cons? (5 cons)

  • Users complain of unsatisfactory customer support
  • Contact synchronizing is not supported
  • The supported language of Mhelpdesk as of now is only English
  • It is not integrated with social media tools such as Facebook and Twitter
  • The product may not be able to manage field service needs of large companies

Who are their main alternatives?

mHelpDesk competes with other field services software systems like IFS Field Service Management, Jobber, and Workiz. We will compare these software systems in some specific aspects below.
  • Functionality: mHelpDesk and its closest alternatives are rich in field service management features. They all share similar features like billing and invoicing, customer database/management, Job management, mobile access, work order management, quotes/estimates, inventory control, technician management, etc. However, Workiz has the Service Areas feature that is missing in other close alternatives, including mHelpDesk.
  • Customers/Industries: mHelpDesk targets industries in HVAC repair businesses, plumbing, electrician and electrical, computer repairs, painting, security, IT service management, pest control, franchise, etc. Over 51 million jobs have been completed more efficiently using mHelpDesk. Workiz targets industries specializing in junk removal, locksmith, service dispatch, carpet cleaning, appliance repair, etc. Over 100,000 service pros trust Workiz. Jobber targets landscaping, plumbing, HVAC, cleaning services, installation services, snow removal, tiling, carpentry, etc. Over 100,000 home service pros trust Jobber in over 50 industries. IFS Field Service Management targets industries in Aerospace and defense, energy and utilities, engineering and construction, food and beverage, manufacturing, oil and gas, telecommunications, services industries, etc. Customers using IFS Field Service Management are Carlsberg, Panasonic, De Havilland Aircraft of Canada Limited.
  • Cost: According to expert research, mHelpDesk is cost-rated 3 (where 1-2 is low-cost, and 4-5 is high-cost), which means that it is an average-cost software amongst its closest alternatives. The pricing information of mHelpDesk and IFS Field Service Management is unavailable on their official website. Workiz starts at $65 per month on an annual plan. Workiz offers a free trial. Jobber starts at $35 per month on a monthly plan and offers a free trial.
  • Cloud-based/On-premise: All the field service management systems are cloud-based. IFS offers on-premise for Windows and Linux.
  • Popularity: mHelpDesk (founded in 2007) and all its closest alternatives like Workiz (founded in 2015), Jobber (founded in 2011), and IFS Field Service Management (founded in 1983) are all privately held companies.
  • Scalability: mHelpDesk and Workiz can accommodate growing small and medium-sized businesses. Jobber can accommodate established and growing businesses.
  • Support: mHelpDesk, Workiz, and Jobber share similar support features like Phone support, Chat, Help Desk, Email, knowledge base, and FAQs. mHelpDesk, Workiz and Jobber does not offer 24/7 live rep. IFS offers all the features in mHelpDesk in a 24/7 live rep (except for knowledge base).

What is the cost of Mhelpdesk?

Mhelpdesk is not provided on its website, however, according to the experts, the pricing starts at $374 per month for up to 10 users.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Mhelpdesk. You can also find here pricing information from Mhelpdesk's website.

What should you ask Mhelpdesk during a demo session? (65 questions)

Schedule a demo with Mhelpdesk and access 65 must ask questions for the vendor while watching Mhelpdesk in action. Visit the vendor's website here.

Where Mhelpdesk is used?

mHelpDesk can suit field services contractors in carpentry, construction, electrician, engineering, home media, information technology, painting, plumbing, remodeler, roofing, security, solar installation, tree service, window/door pro, garage door, pools pro, etc. Business owners in the industries mentioned above with small to medium-sized businesses will fit into the software system of mHelpDesk.

List of categories

Accounting & Finance
Billing & Invoicing
Complaint Management
Help Desk
Online CRM
Self-Service Portal
Small Business CRM
Ticket Management
Field Service
Field Service - HVAC
Field Service - Pest Control

List of features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking

Mhelpdesk Vs. Alternatives

ITQlick rating
License pricing
ITQlick rating
License pricing
$374 per 10 users/month
ITQlick rating
License pricing
$39 per user/month
ITQlick rating
License pricing
$49 per user/month
ITQlick rating
License pricing
$245 per technician/month + $800 one-time setup cost
ITQlick rating
License pricing
$99 per month

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.