What is Mhelpdesk? Updated: Aug 05, 2019
MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place.
MHelpdesk is developed by the company of the same name. It was released in 2007 and is headed by Ryan Shank, a young entrepreneur. Their small team involves mainly four young leaders with the vision to create innovative service management company.
Mhelpdesk Average Rating -
The rating of Mhelpdesk is 4.3 stars. The rating is based on ITQlick expert review
Mhelpdesk Typical Customers
MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. It is currently used in the US, Canada and Europe, and major customers include Ren Tech IT, IT Geek Techs and Ottawa PC Repair, to name a few.
Mhelpdesk Features
MHelpdesk helps businesses that render service to easily manage field workers. It offers complete visibility and allows tracking field technicians from one page. With MHelpdesk, you can boost customer service and satisfaction with quick response to orders or requests, and keeping track of ongoing orders.
All data from clients can be bundled together for ease of use and accuracy. Client estimates can be converted into invoices or work orders, preventing duplicate entries. MHelpdesk combines scheduling, transactions, work orders, customers, field technicians and reports in one easy to use system. Tasks are easily monitored and scheduling can be viewed in an organized manner. In addition, MHelpdesk is highly customizable, allowing tailoring it to your specific process needs.
Mhelpdesk 5 Pros
- MHelpdesk offers a mobile app that is integrated with QuickBooks
- MHelpdesk is highly customizable, making it a flexible solution that can be adopted by various service sectors
- Unbeatable customer support with online forum, product manual, chat, phone and email support, as well as video tutorials
- MHelpdesk is supported by almost all leading devices such as Android, iOS, Windows, Linux, and standard web browsers
- MHelpdesk is very easy to use and doesn't require any technical skills
Mhelpdesk 2 Cons
- MHelpdesk does not include inventory management and accounting integration
- Contact synchronizing is not supported
The main competitors for Mhelpdesk are Wintac and Desco.
Wintac is a complete solution for field service management and includes work order management,
scheduling & dispatch. Additionally there service estimation & proposals, lead & customer management
and spare parts inventory. There is also an employee payroll and accounting module to handle basic
financials with integration to Quickbooks for advanced requirements. Additionally the service fleet can
be tracked with GPS for route optimization and mobile device access for technicians for work allocation
and real-time updates.
Mhelpdesk on the other hand includes similar features for field service management but also includes
self service portals for customers to manage their service requests. Technicians can use mobile devices
with Google Maps for service managers to track their location in real-time, as well as allow them to
capture electronic signatures for customer confirmation of work completion.
Then there is Desco which includes service agreement management to define support requirements and
servicing schedules. Additionally there is purchasing & inventory management to ensure sufficient spare
parts stocks are available to handle service needs. Another good feature is its support for in-field credit
card payments to minimize revenue realization delays, and its inclusion of a full accounting system as
part of its solution.
Mhelpdesk does not support these features but it is workflow based so that the work orders can be
tracked from initiation to closure, as well as from invoicing to payment with Quickbooks integration.
Another good feature is its automated backup in encrypted form to Amazon storage services to ensure
both security and a disaster recovery solution if needed.
MHelpdesk offers a free trial version. Paid subscription is available at $25 a month per user.
25 questions to ask the vendor on Mhelpdesk demo
Mhelpdesk Categories
Contract Management
Marketing Automation
IT Asset Management
Pest Control
Maid Service
HVAC GPS Tracking
FS Work Order Management
FS Scheduling & Dispatch
FS Inventory Management
FS Billing / Invoicing
FS Contact Management
Field Service Mobile Apps
Specifications
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Company:
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Mhelpdesk
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Address:
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USA
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Customers:
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Small business
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Business Area:
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Cross Business Areas
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Platforms:
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Desktop
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Operating Systems:
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Mac OS, Windows, Linux
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Mhelpdesk Features
Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking
