Mhelpdesk Review - why 4.3 stars?

• Leads Management: This feature makes it easy for users or contractors to manage leads on the go and create estimates. This feature enables contractors to offer options to their customers as regards appointments.
• End-to-End Job Management: This feature offers an integrated workflow that allows users to define and track each step of the job process.
• Mobile Access: This feature allows users to access their schedules from the convenience of their mobile devices. This feature has an automated update with all needed information for successful Job completion.
• Customer Tools: This feature offers needed information/data on customers to provide necessary insight into serving and retaining them efficiently.
• Billing and Payment: This feature enables field technicians to record their time and materials towards easy conversation into invoices. This feature makes payment processing affordable and transparent.

• mHelpDesk offers an optimal tracking system
• The software enables the smooth integration of applications
• The field service management software can scale from small to medium businesses
• MHelpdesk is supported by almost all leading devices such as Android, iOS, Windows, Linux, and standard web browsers
• MHelpdesk is very easy to use and doesn't require any technical skills

• Users complain of unsatisfactory customer support
• Contact synchronizing is not supported
• The supported language of Mhelpdesk as of now is only English
• It is not integrated with social media tools such as Facebook and Twitter
• The product may not be able to manage field service needs of large companies

• Functionality: mHelpDesk and its closest alternatives are rich in field service management features. They all share similar features like billing and invoicing, customer database/management, Job management, mobile access, work order management, quotes/estimates, inventory control, technician management, etc. However, Workiz has the Service Areas feature that is missing in other close alternatives, including mHelpDesk.
• Customers/Industries: mHelpDesk targets industries in HVAC repair businesses, plumbing, electrician and electrical, computer repairs, painting, security, IT service management, pest control, franchise, etc. Over 51 million jobs have been completed more efficiently using mHelpDesk. Workiz targets industries specializing in junk removal, locksmith, service dispatch, carpet cleaning, appliance repair, etc. Over 100,000 service pros trust Workiz. Jobber targets landscaping, plumbing, HVAC, cleaning services, installation services, snow removal, tiling, carpentry, etc. Over 100,000 home service pros trust Jobber in over 50 industries. IFS Field Service Management targets industries in Aerospace and defense, energy and utilities, engineering and construction, food and beverage, manufacturing, oil and gas, telecommunications, services industries, etc. Customers using IFS Field Service Management are Carlsberg, Panasonic, De Havilland Aircraft of Canada Limited.
• Cost: According to expert research, mHelpDesk is cost-rated 3 (where 1-2 is low-cost, and 4-5 is high-cost), which means that it is an average-cost software amongst its closest alternatives. The pricing information of mHelpDesk and IFS Field Service Management is unavailable on their official website. Workiz starts at $65 per month on an annual plan. Workiz offers a free trial. Jobber starts at $35 per month on a monthly plan and offers a free trial.
• Cloud-based/On-premise: All the field service management systems are cloud-based. IFS offers on-premise for Windows and Linux.
• Popularity: mHelpDesk (founded in 2007) and all its closest alternatives like Workiz (founded in 2015), Jobber (founded in 2011), and IFS Field Service Management (founded in 1983) are all privately held companies.
• Scalability: mHelpDesk and Workiz can accommodate growing small and medium-sized businesses. Jobber can accommodate established and growing businesses.
• Support: mHelpDesk, Workiz, and Jobber share similar support features like Phone support, Chat, Help Desk, Email, knowledge base, and FAQs. mHelpDesk, Workiz and Jobber does not offer 24/7 live rep. IFS offers all the features in mHelpDesk in a 24/7 live rep (except for knowledge base).

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Mhelpdesk. You can also find here pricing information from Mhelpdesk's website.