Mhelpdesk Review - why 4.3 stars?

Mhelpdesk Review
ITQlick Score: 95/100
ITQlick Rating: (4.3/5)
Pricing: 6/10 - average cost
Category: Field Service -> Mhelpdesk
Ranking:Ranked 8 out of 348 Field Service systems
Company: Mhelpdesk
Pricing: starts at $30 per month
Typical customers: Small businesses and start ups
Platforms: Desktop
Links: Mhelpdesk pricing, Mhelpdesk alternatives

Shlomi LaviShlomi Lavi / updated: Apr 29, 2021

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What is Mhelpdesk?

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place.

MHelpdesk is developed by the company of the same name. It was released in 2007 and is headed by Ryan Shank, a young entrepreneur. Their small team involves mainly four young leaders with the vision to create innovative service management company.

What is Mhelpdesk rating? ()

The rating of Mhelpdesk is 4.3 stars out of 5 and the total score is 95 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Mhelpdesk's typical customers?

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. It is currently used in the US, Canada and Europe, and major customers include Ren Tech IT, IT Geek Techs and Ottawa PC Repair, to name a few.

Is Mhelpdesk the best Field Service?

Mhelpdesk is ranked 8 out of 348 software in their category (Field Service systems).

What are their main features and functionalities?

MHelpdesk helps businesses that render service to easily manage field workers. It offers complete visibility and allows tracking field technicians from one page. With MHelpdesk, you can boost customer service and satisfaction with quick response to orders or requests, and keeping track of ongoing orders.

All data from clients can be bundled together for ease of use and accuracy. Client estimates can be converted into invoices or work orders, preventing duplicate entries. MHelpdesk combines scheduling, transactions, work orders, customers, field technicians and reports in one easy to use system. Tasks are easily monitored and scheduling can be viewed in an organized manner. In addition, MHelpdesk is highly customizable, allowing tailoring it to your specific process needs.

What are Mhelpdesk's pros? (5 Pros)

  • MHelpdesk offers a mobile app that is integrated with QuickBooks
  • MHelpdesk is highly customizable, making it a flexible solution that can be adopted by various service sectors
  • Unbeatable customer support with online forum, product manual, chat, phone and email support, as well as video tutorials
  • MHelpdesk is supported by almost all leading devices such as Android, iOS, Windows, Linux, and standard web browsers
  • MHelpdesk is very easy to use and doesn't require any technical skills

What are Mhelpdesk's cons? (2 cons)

  • MHelpdesk does not include inventory management and accounting integration
  • Contact synchronizing is not supported

Who are their main alternatives?

The main competitors for Mhelpdesk are Wintac and Desco.

Wintac is a complete solution for field service management and includes work order management, scheduling & dispatch. Additionally there service estimation & proposals, lead & customer management and spare parts inventory. There is also an employee payroll and accounting module to handle basic financials with integration to Quickbooks for advanced requirements. Additionally the service fleet can be tracked with GPS for route optimization and mobile device access for technicians for work allocation and real-time updates.

Mhelpdesk on the other hand includes similar features for field service management but also includes self service portals for customers to manage their service requests. Technicians can use mobile devices with Google Maps for service managers to track their location in real-time, as well as allow them to capture electronic signatures for customer confirmation of work completion.

Then there is Desco which includes service agreement management to define support requirements and servicing schedules. Additionally there is purchasing & inventory management to ensure sufficient spare parts stocks are available to handle service needs. Another good feature is its support for in-field credit card payments to minimize revenue realization delays, and its inclusion of a full accounting system as part of its solution.

Mhelpdesk does not support these features but it is workflow based so that the work orders can be tracked from initiation to closure, as well as from invoicing to payment with Quickbooks integration. Another good feature is its automated backup in encrypted form to Amazon storage services to ensure both security and a disaster recovery solution if needed.

What is the cost of Mhelpdesk?

The cost of license starts at $30 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Mhelpdesk

What should you ask Mhelpdesk during a demo session? (65 questions)

Schedule a demo with Mhelpdesk and access 65 must ask questions for the vendor while watching Mhelpdesk in action. Visit the vendor's website here.

Mhelpdesk's list of categories:

Accounting & Finance
Billing & Invoicing
CRM
Complaint Management
Help Desk
Online CRM
Self-Service Portal
Small Business CRM
Ticket Management
Field Service
Field Service - HVAC
Field Service - Pest Control

Mhelpdesk's list of features:

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.