Mhelpdesk Review

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Last updated: Aug 20, 2019

Mhelpdesk Review

ITQlick rating
(4.3/5)

Starting from $169 per month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

  • Categories (4/25):

    • Accounting & Finance
    • Billing & Invoicing
    • CRM
    • Complaint Management

Shlomi Lavi / updated: Aug 20, 2019

What is Mhelpdesk?

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place.

MHelpdesk is developed by the company of the same name. It was released in 2007 and is headed by Ryan Shank, a young entrepreneur. Their small team involves mainly four young leaders with the vision to create innovative service management company.

Average Rating -

The rating of Mhelpdesk is 4.3 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. It is currently used in the US, Canada and Europe, and major customers include Ren Tech IT, IT Geek Techs and Ottawa PC Repair, to name a few.

Features

MHelpdesk helps businesses that render service to easily manage field workers. It offers complete visibility and allows tracking field technicians from one page. With MHelpdesk, you can boost customer service and satisfaction with quick response to orders or requests, and keeping track of ongoing orders.

All data from clients can be bundled together for ease of use and accuracy. Client estimates can be converted into invoices or work orders, preventing duplicate entries. MHelpdesk combines scheduling, transactions, work orders, customers, field technicians and reports in one easy to use system. Tasks are easily monitored and scheduling can be viewed in an organized manner. In addition, MHelpdesk is highly customizable, allowing tailoring it to your specific process needs.

Mhelpdesk 5 Pros

  • MHelpdesk offers a mobile app that is integrated with QuickBooks
  • MHelpdesk is highly customizable, making it a flexible solution that can be adopted by various service sectors
  • Unbeatable customer support with online forum, product manual, chat, phone and email support, as well as video tutorials
  • MHelpdesk is supported by almost all leading devices such as Android, iOS, Windows, Linux, and standard web browsers
  • MHelpdesk is very easy to use and doesn't require any technical skills

Mhelpdesk 2 Cons

  • MHelpdesk does not include inventory management and accounting integration
  • Contact synchronizing is not supported

Competitors & Alternatives

The main competitors for Mhelpdesk are Wintac and Desco.

Wintac is a complete solution for field service management and includes work order management, scheduling & dispatch. Additionally there service estimation & proposals, lead & customer management and spare parts inventory. There is also an employee payroll and accounting module to handle basic financials with integration to Quickbooks for advanced requirements. Additionally the service fleet can be tracked with GPS for route optimization and mobile device access for technicians for work allocation and real-time updates.

Mhelpdesk on the other hand includes similar features for field service management but also includes self service portals for customers to manage their service requests. Technicians can use mobile devices with Google Maps for service managers to track their location in real-time, as well as allow them to capture electronic signatures for customer confirmation of work completion.

Then there is Desco which includes service agreement management to define support requirements and servicing schedules. Additionally there is purchasing & inventory management to ensure sufficient spare parts stocks are available to handle service needs. Another good feature is its support for in-field credit card payments to minimize revenue realization delays, and its inclusion of a full accounting system as part of its solution.

Mhelpdesk does not support these features but it is workflow based so that the work orders can be tracked from initiation to closure, as well as from invoicing to payment with Quickbooks integration. Another good feature is its automated backup in encrypted form to Amazon storage services to ensure both security and a disaster recovery solution if needed.

Mhelpdesk Pricing Information

The cost of license starting from $169 per month. The experts at ITQlick has reviewed Mhelpdesk pricing and gave the software a total cost of ownership (TCO) rating of 6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Mhelpdesk in action

Mhelpdesk Categories

Accounting & Finance
Billing & Invoicing
CRM
Complaint Management
Help Desk
Online CRM
Self-Service Portal
Small Business CRM
Ticket Management
Field Service
Field Service - HVAC
Field Service - Pest Control

Specifications

Company:
Address: USA
Customers: Small business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

Mhelpdesk Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking

Mhelpdesk Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Mhelpdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$169 per month
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40
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2/10
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$29 per user/month
Hosting
On premise and Cloud
Functionality score
48
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