Mhelpdesk - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: Oct 26, 2021

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mHelpDesk competes with other field services software systems like IFS Field Service Management, Jobber, and Workiz. We will compare these software systems in some specific aspects below.
  • Functionality: mHelpDesk and its closest alternatives are rich in field service management features. They all share similar features like billing and invoicing, customer database/management, Job management, mobile access, work order management, quotes/estimates, inventory control, technician management, etc. However, Workiz has the Service Areas feature that is missing in other close alternatives, including mHelpDesk.
  • Customers/Industries: mHelpDesk targets industries in HVAC repair businesses, plumbing, electrician and electrical, computer repairs, painting, security, IT service management, pest control, franchise, etc. Over 51 million jobs have been completed more efficiently using mHelpDesk. Workiz targets industries specializing in junk removal, locksmith, service dispatch, carpet cleaning, appliance repair, etc. Over 100,000 service pros trust Workiz. Jobber targets landscaping, plumbing, HVAC, cleaning services, installation services, snow removal, tiling, carpentry, etc. Over 100,000 home service pros trust Jobber in over 50 industries. IFS Field Service Management targets industries in Aerospace and defense, energy and utilities, engineering and construction, food and beverage, manufacturing, oil and gas, telecommunications, services industries, etc. Customers using IFS Field Service Management are Carlsberg, Panasonic, De Havilland Aircraft of Canada Limited.
  • Cost: According to expert research, mHelpDesk is cost-rated 3 (where 1-2 is low-cost, and 4-5 is high-cost), which means that it is an average-cost software amongst its closest alternatives. The pricing information of mHelpDesk and IFS Field Service Management is unavailable on their official website. Workiz starts at $65 per month on an annual plan. Workiz offers a free trial. Jobber starts at $35 per month on a monthly plan and offers a free trial.
  • Cloud-based/On-premise: All the field service management systems are cloud-based. IFS offers on-premise for Windows and Linux.
  • Popularity: mHelpDesk (founded in 2007) and all its closest alternatives like Workiz (founded in 2015), Jobber (founded in 2011), and IFS Field Service Management (founded in 1983) are all privately held companies.
  • Scalability: mHelpDesk and Workiz can accommodate growing small and medium-sized businesses. Jobber can accommodate established and growing businesses.
  • Support: mHelpDesk, Workiz, and Jobber share similar support features like Phone support, Chat, Help Desk, Email, knowledge base, and FAQs. mHelpDesk, Workiz and Jobber does not offer 24/7 live rep. IFS offers all the features in mHelpDesk in a 24/7 live rep (except for knowledge base).

2021's Top Mhelpdesk Alternatives

Here are the top 4 alternatives to Mhelpdesk that are worth checking out: Jobber for SMBs, HouseCall Pro for large size business, Dispatch for growing companies, and Kickserv for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Mhelpdesk
ITQlick rating
4.3/5
Score
95/100
Pricing
6/10
License pricing
$30 per month
Functionality
40
Best for SMBs
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$29 per month
Functionality
23
Review
Best for Enterprise
HouseCall
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
Growing
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
Pricing not available
Functionality
14
Free version
Kickserv
ITQlick rating
4.3/5
Score
93/100
Pricing
2/10
License pricing
$79 per month
Functionality
25

1. Jobber - Best for SMBs

Jobber is an alternative Field Service software, Jobber installed on-premises or used cloud based, Mhelpdesk can be used on-premises and on the cloud. Jobber, with a pricing score of 2 is considered less expensive to implement than Mhelpdesk with a score of 6.

Jobber is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (Jobber offers 23 main features). compare head to head: Jobber Vs Mhelpdesk

2. HouseCall Pro - Best for Large Business

HouseCall Pro is an alternative Field Service software, HouseCall Pro installed on-premises or used cloud based, Mhelpdesk can be used on-premises and on the cloud. HouseCall Pro, with a pricing score of 2 is considered less expensive to implement than Mhelpdesk with a score of 6.

HouseCall Pro is rated 4.7 stars by ITQlick experts, both software products offer a good range of features (HouseCall offers 31 main features). compare head to head: HouseCall Pro Vs Mhelpdesk

3. Dispatch - Best for Growing Companies

Dispatch is an alternative Field Service software, Dispatch installed on-premises or used cloud based, Mhelpdesk can be used on-premises and on the cloud. Dispatch, with a pricing score of 2 is considered less expensive to implement than Mhelpdesk with a score of 6.

Dispatch is rated 4 stars by ITQlick experts, both software products offer a good range of features (Dispatch offers 14 main features). compare head to head: Dispatch Vs Mhelpdesk

4. Kickserv - Best for NO Budget or Start up Companies

Kickserv is an alternative Field Service software, Kickserv installed on-premises or used cloud based, Mhelpdesk can be used on-premises and on the cloud. Kickserv, with a pricing score of 2 is considered less expensive to implement than Mhelpdesk with a score of 6.

Kickserv is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (Kickserv offers 25 main features). compare head to head: Kickserv Vs Mhelpdesk

5. ServiceTitan

ServiceTitan is an alternative Field Service software, ServiceTitan installed on-premises or used cloud based, Mhelpdesk can be used on-premises and on the cloud. ServiceTitan, with a pricing score of 4 is considered less expensive to implement than Mhelpdesk with a score of 6.

ServiceTitan is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (ServiceTitan offers 22 main features). compare head to head: ServiceTitan Vs Mhelpdesk

6. Service Fusion

Service Fusion is an alternative Field Service software, Service Fusion installed on-premises or used cloud based, Mhelpdesk can be used on-premises and on the cloud. Service Fusion, with a pricing score of 3.4 is considered less expensive to implement than Mhelpdesk with a score of 6.

Service Fusion is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Service offers 23 main features). compare head to head: Service Fusion Vs Mhelpdesk

7. Workiz

Workiz is an alternative Field Service software, Workiz installed on-premises or used cloud based, Mhelpdesk can be used on-premises and on the cloud. Workiz, with a pricing score of 2.8 is considered less expensive to implement than Mhelpdesk with a score of 6.

Workiz is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Workiz offers 5 main features). compare head to head: Workiz Vs Mhelpdesk

8. StreetSmart Advantage

StreetSmart Advantage is an alternative Field Service software, StreetSmart Advantage installed on-premises or used cloud based, Mhelpdesk can be used on-premises and on the cloud. StreetSmart Advantage, with a pricing score of 2.8 is considered less expensive to implement than Mhelpdesk with a score of 6.

StreetSmart Advantage is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (StreetSmart offers 5 main features). compare head to head: StreetSmart Advantage Vs Mhelpdesk

9. Service Autopilot

Service Autopilot is an alternative Field Service software, Service Autopilot installed on-premises or used cloud based, Mhelpdesk can be used on-premises and on the cloud. Service Autopilot, with a pricing score of 2 is considered less expensive to implement than Mhelpdesk with a score of 6.

Service Autopilot is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Service offers 20 main features). compare head to head: Service Autopilot Vs Mhelpdesk

10. Dataforma

Dataforma is an alternative Field Service software, Dataforma installed on-premises or used cloud based, Mhelpdesk can be used on-premises and on the cloud. Dataforma, with a pricing score of 2 is considered less expensive to implement than Mhelpdesk with a score of 6.

Dataforma is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (Dataforma offers 26 main features). compare head to head: Dataforma Vs Mhelpdesk

11. ServiceMax

ServiceMax is an alternative Field Service software, ServiceMax installed on-premises or used cloud based, Mhelpdesk can be used on-premises and on the cloud. ServiceMax, with a pricing score of 9.8 is considered more expensive to implement than Mhelpdesk with a score of 6.

ServiceMax is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (ServiceMax offers 18 main features). compare head to head: ServiceMax Vs Mhelpdesk

12. JOBPROGRESS

JOBPROGRESS is an alternative Field Service software, JOBPROGRESS installed on-premises or used cloud based, Mhelpdesk can be used on-premises and on the cloud. JOBPROGRESS, with a pricing score of 2 is considered less expensive to implement than Mhelpdesk with a score of 6.

JOBPROGRESS is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (JOBPROGRESS offers 19 main features). compare head to head: JOBPROGRESS Vs Mhelpdesk

13. FieldEdge

FieldEdge is an alternative Field Service software, FieldEdge installed on-premises or used cloud based, Mhelpdesk can be used on-premises and on the cloud. FieldEdge, with a pricing score of 2.4 is considered less expensive to implement than Mhelpdesk with a score of 6.

FieldEdge is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (FieldEdge offers 18 main features). compare head to head: FieldEdge Vs Mhelpdesk

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.