MiContact Call Center Review - why 3.7 stars?
Compare Pricing
| ITQlick Score: | 75/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Call Center -> MiContact Call Center review |
| Ranking: | Ranked 89 out of 240 Call Center systems |
| Company: | Mitel |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | MiContact Call Center pricing, MiContact Call Center alternatives |
Shlomi Lavi / updated: Mar 25, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is MiContact Call Center?
The MiContact Call Center is a contact center software designed to help users for resourceful monitoring, routing and managing of calls.Who is it best for?
The typical customers of MiContact Call Center are business people having small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that enjoys the benefits offered from IT, data and web hosting and information-related services sector, mainly with contact center management.Main features and functionalities
The MiContact Call Center empowers agents through Personal Information Manager/PIM integration and informative screen pops. The real-time business intelligence insights of this software on call performance and agent activity make sure that the users are putting their best foot forward in every customer interaction.Users can also experience the advanced capabilities for campaign and quality management through this software. It is possible to discover new revenue opportunities and build customer loyalty using proactive engagement of the Campaign Manager, which is an outbound progressive dialing solution.What is the actual cost?
ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for MiContact Call Center. You can also find here pricing information from MiContact Call Center's website.How it stacks up?
Access a head to head analysis of MiContact Call Center vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
List of categories
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
IVR
Call Center
Call Center Workforce Management
Call Tracking
Chat
List of features
Blended Call Center
Call Recording
Inbound Call Center
Outbound Call Center
Call Center
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.