Microsoft Dynamics Review

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Last updated: Feb 01, 2020

Microsoft Dynamics Review

ITQlick rating
(3.8/5)

Starting from $65 per user/month

Microsoft Dynamics is a customer relationship management solution that can help users to manage every part of customer interactions and deliver outstanding customer experiences. It can drive sales produc...

  • Categories :

    • Core Accounting
    • CRM
    • ERP
    • Discrete Manufacturing

Shlomi Lavi / updated: Feb 01, 2020

What is Microsoft Dynamics?

Microsoft Dynamics is a customer relationship management solution that can help users to manage every part of customer interactions and deliver outstanding customer experiences. It can drive sales productivity through campaign management, social insights and business intelligence.

Microsoft, the company behind this CRM solution, was founded back in 1975 and is mostly known for their product Windows operating system and Microsoft Office.

Average Rating -

The rating of Microsoft Dynamics is 3.8 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Microsoft Dynamics is suitable for retail, manufacturing, financial services, public sector and telecommunications industries. Nissan, Metro Bank and Pandora are some of the clients of this CRM solution.

Features

Microsoft Dynamics comes with lead and opportunity management, customer segmentation, campaign planning, account and contact management, forecasting, sales analytics, reporting, data extraction, mobile data access and sales quota management features. The solution offers on-premise, cloud and hybrid deployment options.

Microsoft Dynamics 3 Pros

  • Microsoft Dynamics’ user interface is user-friendly, intuitive and looks similar to Windows 8
  • Microsoft Dynamics offers 99.9% uptime guarantee unlike most of the other similar tools
  • The customer support of this customer relationship management system offers community forums, phone and web and 24x7 support

Microsoft Dynamics 2 Cons

  • Microsoft Dynamics offers very small marketplace third-party solutions which can be a problem for some users
  • Microsoft Dynamics’ reporting option can be difficult to use for some users

Competitors & Alternatives

Salesforce.com and SugarCRM are the competitors of Microsoft Dynamics. Salesforce.com comes with customizable dashboard, content library, workflow and approval automation and campaigns features but doesn’t offer contractual privacy protections via European Model Clauses feature like Microsoft Dynamics. SugarCRM comes with inventory management, lead generation, knowledge base and mobile dedicated app but doesn’t offer a dialer option like other similar CRM tools.

Microsoft Dynamics Pricing Information

The cost of license starting from $65 per user/month. The experts at ITQlick has reviewed Microsoft Dynamics pricing and gave the software a total cost of ownership (TCO) rating of 3.6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Microsoft Dynamics in action

Microsoft Dynamics Categories

Core Accounting
CRM
ERP
Discrete Manufacturing

Specifications

Company:
Address: Microsoft Corporation, 157th Avenue Northeast, Redmond, WA
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

Microsoft Dynamics Features

Accounts Payable
Accounts Receivable
Billing & Invoicing
Budgeting & Forecasting
Fixed-Assets
Project-Accounting
Tax compliance

Microsoft Dynamics Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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3.6/10
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3.8/10
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Pricing not available
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
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