Microsoft Dynamics Review - why 3.8 stars?

Microsoft Dynamics Review
ITQlick Score: 82/100
ITQlick Rating: (3.8/5)
Pricing: 3.6/10 - low cost
Category: ERP -> Microsoft Dynamics
Ranking:Ranked 63 out of 272 ERP systems
Company: Microsoft
Pricing: starts at $65 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: Microsoft Dynamics pricing, Microsoft Dynamics alternatives

Shlomi LaviShlomi Lavi / updated: Sep 01, 2020

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What is Microsoft Dynamics?

Microsoft Dynamics is a customer relationship management solution that can help users to manage every part of customer interactions and deliver outstanding customer experiences. It can drive sales productivity through campaign management, social insights and business intelligence.

Microsoft, the company behind this CRM solution, was founded back in 1975 and is mostly known for their product Windows operating system and Microsoft Office.

What is Microsoft Dynamics rating? ()

The rating of Microsoft Dynamics is 3.8 stars out of 5 and the total score is 82 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Microsoft Dynamics's typical customers?

Microsoft Dynamics is suitable for retail, manufacturing, financial services, public sector and telecommunications industries. Nissan, Metro Bank and Pandora are some of the clients of this CRM solution.

Is Microsoft Dynamics the best ERP?

Microsoft Dynamics is ranked 63 out of 272 software in their category (ERP systems).

What are their main features and functionalities?

Microsoft Dynamics comes with lead and opportunity management, customer segmentation, campaign planning, account and contact management, forecasting, sales analytics, reporting, data extraction, mobile data access and sales quota management features. The solution offers on-premise, cloud and hybrid deployment options.

What are Microsoft Dynamics's pros? (3 Pros)

  • Microsoft Dynamics’ user interface is user-friendly, intuitive and looks similar to Windows 8
  • Microsoft Dynamics offers 99.9% uptime guarantee unlike most of the other similar tools
  • The customer support of this customer relationship management system offers community forums, phone and web and 24x7 support

What are Microsoft Dynamics's cons? (2 cons)

  • Microsoft Dynamics offers very small marketplace third-party solutions which can be a problem for some users
  • Microsoft Dynamics’ reporting option can be difficult to use for some users

Who are their main alternatives?

Salesforce.com and SugarCRM are the competitors of Microsoft Dynamics. Salesforce.com comes with customizable dashboard, content library, workflow and approval automation and campaigns features but doesn’t offer contractual privacy protections via European Model Clauses feature like Microsoft Dynamics. SugarCRM comes with inventory management, lead generation, knowledge base and mobile dedicated app but doesn’t offer a dialer option like other similar CRM tools.

What is the cost of Microsoft Dynamics?

The cost of license starts at $65 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Microsoft Dynamics

What should you ask Microsoft during a demo session? (65 questions)

Schedule a demo with Microsoft Dynamics and access 65 must ask questions for the vendor while watching Microsoft Dynamics in action.

Microsoft Dynamics's list of categories:

Core Accounting
CRM
ERP
Discrete Manufacturing

Microsoft Dynamics's list of features:

Accounts Payable
Accounts Receivable
Billing & Invoicing
Budgeting & Forecasting
Fixed-Assets
Project-Accounting
Tax compliance

Microsoft Dynamics Vs. Alternatives

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NetSuite
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OptiProERP
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2.8/5
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2/10
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26
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.