Microsoft Dynamics Review - why 3.8 stars?

Shlomi Lavi / updated: Jan 25, 2023

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What is Microsoft Dynamics?

Microsoft Dynamics is a customer relationship management solution that can help users to manage every part of customer interactions and deliver outstanding customer experiences. It can drive sales productivity through campaign management, social insights and business intelligence.

Microsoft, the company behind this CRM solution, was founded back in 1975 and is mostly known for their product Windows operating system and Microsoft Office.

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Who is it best for?

Microsoft Dynamics is suitable for retail, manufacturing, financial services, public sector and telecommunications industries. Nissan, Metro Bank and Pandora are some of the clients of this CRM solution.

Main features and functionalities

Microsoft Dynamics comes with lead and opportunity management, customer segmentation, campaign planning, account and contact management, forecasting, sales analytics, reporting, data extraction, mobile data access and sales quota management features. The solution offers on-premise, cloud and hybrid deployment options.

What is the actual cost?

The cost of license starts at $1,500 per month. ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Microsoft Dynamics. You can also find here pricing information from Microsoft Dynamics's website.

Pros

• Microsoft Dynamics’ user interface is user-friendly, intuitive and looks similar to Windows 8
• Microsoft Dynamics offers 99.9% uptime guarantee unlike most of the other similar tools
• The customer support of this customer relationship management system offers community forums, phone and web and 24x7 support

Cons

• Microsoft Dynamics offers very small marketplace third-party solutions which can be a problem for some users
• Microsoft Dynamics’ reporting option can be difficult to use for some users
• The customer support of this customer relationship management system offers 24x7 support only at an additional cost

How it stacks up?

Access a head to head analysis of Microsoft Dynamics vs alternative software solutions.

Frequently Asked Questions (FAQs)