Dynamics 365 Pricing Plans & Cost Guide (Jun 2024)

Microsoft Dynamics CRM Review
ITQlick Score: 95/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: CRM -> Dynamics 365 review -> Dynamics 365 pricing
Ranking:Ranked 8 out of 605 CRM systems
Company: Microsoft
Pricing: starts at $65 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Dynamics 365 review, Dynamics 365 alternatives
Shlomi LaviShlomi Lavi / Jun 02, 2024

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Dynamics 365 pricing: How much does it cost in 2024?

Dynamics 365 Sales offers four plans starting from $65 per user per month. The different plans are Professional Sales, Enterprise Sales, Premium Sales, and Relationship Sales. The Relationship Sales plan requires a minimum of 10 users. Dynamics 365 Sales offers a 30-day free trial to users.

  • Professional Sales- Cost $65 per user per month. 

  • Enterprise Sales- Cost $95 per user per month. 

  • Premium Sales- Cost $135 per user per month.

  • Relationship Sales- Cost $162 per user per month.

Dynamics 365 Monthly Pricing Plans

Prices and Plans Compared

While the price difference between each plan might seem pretty balanced, the distribution of features for each plan varies widely.

For example, the Professional plan while priced modestly at $65 has few features. Even basic features like sales execution, customization, and Microsoft 365 integration are available in limited capacities. On the other hand, the Enterprise plan has a lot to offer at only $95. It offers a mix of limited and fully-included features.

The third plan, Premium probably offers the maximum benefit in terms of features, but it does not come cheap. However, it might be worth it when compared with the Relationship Sales plan as the latter does not offer as many additional features but includes the LinkedIn Sales Enterprise plan with it. Dynamics 365 Sales also offers Viva Sales which is an add-on at $40 per user per month. This add-on is available at an additional cost for the Professional plan but is included with the Enterprise and Premium plans.

Dynamic 365 Sales does not offer free plans unlike some of its competitors like Zoho CRM and HubSpot Sales Hub.

Salesforce Sales Cloud is the closest competitor to Dynamics 365 Sales. It offers most of the same features at a slightly lower price, starting at $25 per user per month for a maximum of 10 users for the Essential edition.

Dynamics 365 Yearly Pricing Plans

Which Plan Is Right for You?

Dynamics 365 Sales is designed to offer all features ranging from basic to advanced that any sales CRM could have. However, due to the pricing structure and distribution of features among each plan, selecting the right plan will depend on the company budget, business needs, and team size.

The Professional plan is too limiting but can be sufficient for those looking to experiment with the sales software.

All plans after Enterprise Sales offer useful features that could benefit teams of all sizes. Finally, we think Dynamics 365 Sales can be a good fit for all kinds of enterprises searching for an efficient CRM to take care of all their sales needs.

Dynamics 365 vs. competitors (pricing)

Software

Pricing

Free Trial

Dynamics 365 Sales

$65 to $162 per user per month

30 days

Insightly CRM

$29 to $99 per user per month

14 days

monday Sales CRM

$10 to $24 per user per month

14 days

Pipedrive

$9.90 to $59.90 per user per month

14 days

Copper

$29 to $134 per user per month

4 days



Cost of software customizations

Customizing the software to meet the specific needs of the organization can be a costly process, especially if the customization requires significant development or integration work. The average cost of customization can range from a few thousand dollars to several hundred thousand dollars, depending on the complexity of the customization work.

Data migration cost Relevant for Dynamics 365

Migrating data from old systems to the new software can be a time-consuming and costly process, especially if the data is large or complex. The average cost of data migration can range from a few thousand dollars to several hundred thousand dollars, depending on the size and complexity of the data.

Cost of training

How many groups (different departments, usages, type of users) are needed for Dynamics 365 training? Training employees to use the new software can be a significant cost, especially if the software is complex or requires specialized knowledge. The average cost of training can range from a few hundred dollars to several thousand dollars per employee, depending on the complexity of the software and the duration of the training.

Cost of maintenance

Ongoing maintenance and support for the software can be a significant cost, especially if the software requires frequent updates or has a high rate of bugs or issues. The average cost of maintenance can range from a few hundred dollars to several thousand dollars per year, depending on the complexity of the software and the level of support required.

Frequently Asked Questions (FAQs)

How much does Dynamics 365 cost per month?

Their pricing plan starts at $65 per user/month.

They offer a free trial?

No, Dynamics 365 don't offer a free trial at this time. Free trials are great because your team can test the software (at least basic features of it) in your own time without the pressure of sales teams. We hope they will offer free trials in the future.

Can I use Dynamics 365 for free?

No, Dynamics 365 don't offer a free version of their product.

Any good free alternative to Dynamics 365?

HubSpot Sales Hub and Freshsales are free alternatives to Dynamics 365 Sales. They can accommodate 2 and 5 users respectively in their free plans.

How do I get pricing information directly from the vendor?

You can get it on their website. So why do you need us? we can help you get the total cost of implementation (not just the cost of licenses) and compare them with alternative solutions.

How can the team at ITQlick help?

The science of TCO (total cost of ownership) may not be easy to calculate. If you seek to get detailed info about the TCO, get in touch with ITQlick experts. Contact us today and get up to date, detailed quotes.

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Our Veredict

Dynamics 365 Sales is a great sales CRM for enterprises looking for a wholesome sales CRM that is feature-packed and useful. All plans from Professional Sales onwards are value-for-money in terms of the features and capabilities they offer.

Coming to the pricing, Dynamics 365 Sales plans have balanced pricing with each plan offering more features than the last. It also offers paid add-ons like many of its competitors. HubSpot Sales Hub offers API call volume, dashboards, lists, and calling minutes as additional paid features.

Finally, Dynamics 365 Sales can be used by both small and large teams.

Customer Relationship Management (CRM) Software Price Range

Most CRM software in the market are priced on a per-user, per-month basis; hence, businesses can expect to pay between the range of $10 to $200 per user monthly. There are also some CRM products with yearly pricings and others with perpetual licenses.

The above price range depends on the sophistication of the CRM products feature-wise, as well as the number of user accesses or accounts paid for. Some CRM software within the above price ranges are Zendesk Sell, which starts from $19 monthly per user, FreeAgent CRM pricing starts from $25 monthly per user, and GreenRope costs between $149 for up to 1,000 contacts to $699 for up to 50,000 contacts.

In addition, CRM products target different sizes of organizations, and their price ranges are as follows:

  • Small Businesses can expect to pay between the range of $10 to $25 for CRM software. The prices are set on a per user per month basis. For example, Zoho CRM costs $12 per user per month, Fresh Sales costs $13 per user, per month, and Copper pricing starts $19 per user per month. In addition to this, some products offer small businesses very basic packages which can be gotten for free.
  • Medium Businesses can expect to pay between $25 to $50 for CRM software. While most products for medium-sized businesses are priced on a per user, per month basis, the number of employees or registered users will determine the prize of the software per user. For example, Hubspot costs up to $30 per user monthly but $50 monthly for two users. Others are Benchmark ONE, which costs $40 monthly per user, and Skynamo, which is priced at $46 per user monthly.
  • Large Businesses can expect prices that fall within $50 to $200 for CRM products. CRM offerings for large business organizations typically come with more features; hence, there may be separate fees for installation, setup, or training. Some CRM software within this tier are FreeAgent CRM, which costs $130 price monthly per user; GreenRope costs between $149 for up to 1,000 contacts to $699 for up to 50,000 contacts , and Quick Base pricing falls around $500 monthly for a number of users.

CRM best of breeds and their price ranges are as follows:

  • Marketing Automation Software Marketing automation products can be divided into three tiers, each carrying prices that range from $0 to $19, $19 to $50, and $50 upwards, respectively. For instance, Active Campaign pricing starts from $15 monthly per user, Hubspot Marketing Automation costs up to $50 per user monthly, and Integrated Marketing Portal pricing is around $50 per user monthly.
  • Lead Management Software The pricing for Lead management products in the market usually varies between $11 and $60 upwards. These price ranges depend on the level of the products offerings and the number of registered users per month. For example, SalesExec pricing starts from $65 per user monthly, Salesforce Essentials costs around $25 per user monthly, and Lead Capsule pricing starts from around $500 per month for a number of years.
  • SalesForce Automation Software SalesForce automation products pricing ranges from $13 to $50 upwards, depending on the level of their offerings and the number of registered accounts per month. The prices are set per user, per month; hence, SAA software pricing like Really Simple System starts from $14 per user monthly, Pepperi pricing is around $48 per user monthly, and Cliently costs up to $39 per user per month.
  • Contact Management Software Most contact management products in the market are priced on a per month basis, and there are typically set limits to the number of contacts each user can manage on the software. Depending on the level of offers, prices may fall between $0 to $14, $14 to $25, and $25 to $400. For example, Infloflo pricing starts from around $100 per month, DejaOffice PC CRM costs up to $50 monthly, and AirTable pricing starts from $14 per month.
  • Email Marketing Software Email marketing products are priced per month, and there are usually limits on the number of subscribers or emails for each user monthly. The prices range from $0 and $30 upwards, depending on the package level. For example, Constant Contact pricing starts from $20 per month, SendinBlue pricing starts from $25 per month, and Campaigner costs around $19 per month.

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.