Microsoft Dynamics Retail Review - why 4.1 stars?

Shlomi Lavi / updated: Mar 08, 2022

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What is Microsoft Dynamics Retail?

Microsoft Dynamics Retail Management System (RMS) is a a complete point of sale (POS) client server solution developed to automate POS processes and provide retailers with a centralized multiple store management system. It allows for effortless checkout, successful marketing initiatives and inventory management.

Microsoft Dynamics RMS is a product of Microsoft Corporation, a company founded by Bill Gates and Paul Allen in 1995. By the mid-1980, Microsoft rose to become the leader in personal computer operating system. That said by the 1990s, the company started increasingly diversifying away from the operating system market and enter the world of business applications. Microsoft Dynamics RMS is an example of such diversion.

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Who is it best for?

Microsoft Dynamics RMS will work best for small and medium size companies into the retail businesses. The software is designed to meet the unique and changing needs of retailers. The functionalities offered by the POS solutions are very much requested by book stores, office supply stores, groceries, supermarkets, restaurants and even eCommerce websites.

The Microsoft POS software can be of great use to enterprises having over 1000 stations spread around the country.

Main features and functionalities

Microsoft Dynamics RMS offers an easy to use interface that allows employees to quickly learn POS procedures using built-in wizards. It also offers customizable data fields enabling you to track information about suppliers, inventory and customers history. This allows you to respond quickly to the real needs of shoppers and offer them a personalized service.

The POS solution enables you to take a closer look at departmental activities, identify sales trends and take the necessary steps to make the most out of the coming opportunities. Because the software is easily scalable, users can always adapt to changes as the business grows into multiple stores.

What is the actual cost?

The cost of license starts at $95 per license. ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Microsoft Dynamics Retail. You can also find here pricing information from Microsoft Dynamics Retail's website.

Pros

• Microsoft Dynamics RMS' installation process is simplified and easy. This minimizes disruptions with a retail management
• Microsoft Dynamics RMS automates the process of tracking item movement and supplier histories
• With this POS solution, businesses can respond quickly and efficiently to customer needs thanks to the personalization of the service.
• Businesses can also rely on this software to automatically create discount for customers who come regularly
• Microsoft Dynamics RMS is scalable, so it can adapt to the growing needs of a company as it expands
• Round the clock customer support service is available in the form of phone, email, FAQ, forums, help desk, live chat and other means.
• Two separate editions of “store operations” and “headquarters” make the software much more flexible for varying business needs compared to most other similar software solutions.
• The software offers multiple deployment options of online and on premise deployment.
• You have the facilities of custom user interface and customizable reporting for specific business needs.
• The software has support for multiple currencies as well as languages.

Cons

• Microsoft Dynamics RMS fails to offer Accounting Management functionality
• The interface of the software is not as customizable compared to competitors like DirecTouch
• Microsoft Dynamics RMS does not offer the possibility of accepting special orders when an item is out of stock.
• Even though it includes eCommerce features it is not possible to import orders from website
• Microsoft Dynamics RMS is only available as a client server software and can only be installed on a Windows operating system.

How it stacks up?

Access a head to head analysis of Microsoft Dynamics Retail vs alternative software solutions.

Frequently Asked Questions (FAQs)