Mitel MiVoice Review - why 4.3 stars?

Mitel MiVoice Review
ITQlick Score: 75/100
ITQlick Rating: (4.3/5)
Pricing: 4.2/10 - average cost
Category: VoIP -> Mitel MiVoice
Ranking:Ranked 83 out of 164 VoIP systems
Company: Mitel
Pricing: starts at $25.49 per user/month
Typical customers: Medium business
Platforms: Cloud
Links: Mitel MiVoice pricing, Mitel MiVoice alternatives

Shlomi LaviShlomi Lavi / updated: Mar 28, 2022

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What is Mitel MiVoice and its features?

Mitel MiVoice Business is an On-Premise and cloud-based business communication platform built to provide companies with voice, messaging, conferencing, mobility, presence, collaboration and applications. The software offers unified communications (UC) solutions built for small business as well as large enterprise requirements.

Among the key features of MiVoice software include Single Enterprise Identity, Dynamic Extension, Single Number Reach, Hot Desking, Teleworker, and Flexible Deployment among others. Mitel Company designed the software solution in the United States. MiVoice software offers several phone modules that include MiVoice Office 250, MiVoice Office 400, MiVoice Connect, MiVoice Border Gateway and more.

MiVoice solutions support Windows Vista, Windows 7, Mac OS, Windows XP, Windows 8, Windows and 10 Web browser (OS agnostic) operating systems.

What is Mitel MiVoice rating?

The rating of Mitel MiVoice is 4.3 stars out of 5 and the total score is 75 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Mitel MiVoice?

The typical customers include the following business size: Medium business.

Is it easy to use?

Yes, Mitel MiVoice makes it fairly easy to use. This product is user friendly and intuitive.

Is Mitel MiVoice cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Mitel MiVoice can't be accessed on mobile, you would need to access it from your computer.

Is Mitel MiVoice the best VoIP system?

Mitel MiVoice is ranked 83 out of 164 software in their category (VoIP systems).

Who are their main alternatives?

The main two competitors of Mitel MiVoice software are Avaya Aura and Unify software. Avaya Aura software is a call centre solution designed to serve the needs of all businesses through multiple industries whereas Mivoice is a business communication platform built to provide companies with voice, messaging, conferencing, mobility and more.

Mitel MiVoice and Avaya Aura solutions are hosted both On-Premise and on the Cloud. Avaya Aura supports Web browser (OS agnostic), and Windows 10 while MiVoice solutions support Windows Vista, Windows 7, Mac OS, Windows XP, Web browser (OS agnostic) operating systems and more operating systems. Avaya Aura is built by Avaya Company whereas Mitel Company designed MiVoice.

Unify software is a cloud-based e-commerce platform that helps organizations to automate their operations through linking sales, accounting and more while business communication platform built to provide companies with voice, messaging, conferencing and more.

Unify software was developed by Webgility company whereas MiVoice is a product of Mitel Company. Both Avaya and MiVoice can be hosted On-Premise and on the cloud. The two solutions also offer training through documentation, Webinars, In Person and through Live Online.

What is the cost of Mitel MiVoice?

The cost of license starts at $25.49 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4.2 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Mitel MiVoice. You can also find here pricing information from Mitel MiVoice's website.

What should you ask Mitel during a demo session? (65 questions)

Schedule a demo with Mitel MiVoice and access 65 must ask questions for the vendor while watching Mitel MiVoice in action. Visit the vendor's website here.

Where Mitel MiVoice is used?

Mitel MiVoice software solution is designed to cater to the needs of companies in multiple industry verticals. It is suitable for businesses of any size including small businesses, medium as well as large enterprise. The various industries served by MiVoice include Healthcare, Hospitality, Government, Education and more.

List of categories

Business Phone Systems
Cloud PBX
SIP Clients
UCaaS Providers
VoIP
Call Center
Unified communication
Contact management

List of features

Call Center
VoIP

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.