Mitel Unified Communications Review - why 3.5 stars?

Mitel Unified Communications Review
ITQlick Score: 83/100
ITQlick Rating: (3.5/5)
Pricing: 4.2/10 - average cost
Category: VoIP -> Mitel Unified Communications
Ranking:Ranked 27 out of 164 VoIP systems
Company: Mitel
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: Mitel Unified Communications pricing, Mitel Unified Communications alternatives

Shlomi LaviShlomi Lavi / updated: Jun 25, 2022

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What is Mitel Unified Communications and its features?

Mitel Unified Communications is a cloud-based and on-premise solution that offers comprehensive communication, contact center, and collaboration tools. The Platform provides tools that facilitate information flow in an organization.

Through Mitel software system administrators can manage user settings, monitor call activity and set preferences. The management can also keep track of the performance of the sales team and the service levels.

Mitel Unified Communications software offers various integrated modules within it such as Mitel team collaboration, Mivoice Family, Mivoice Business, Micloud Flex, and Mivoice Connect.

The Mivoice Family offers integrated chat, video, voice and contact center abilities all in one solution and thus eliminating the need to combine tools from different vendors. It also includes an analytics package that helps to generate valuable business from analyzed call data.

What is Mitel Unified Communications rating?

The rating of Mitel Unified Communications is 3.5 stars out of 5 and the total score is 83 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Mitel Unified Communications?

The typical customers include the following business size: SMBs.

Is it easy to use?

Yes, Mitel Unified Communications makes it fairly easy to use. This product is user friendly and intuitive.

Is Mitel Unified Communications cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Mitel Unified Communications on your mobile/smart phone.

Is Mitel Unified Communications the best VoIP system?

Mitel Unified Communications is ranked 27 out of 164 software in their category (VoIP systems).

Who are their main alternatives?

The two main competitors of Mitel Unified Communications include ShoreTel and Flowroute software. ShoreTel software is a cloud-hosted phone system and contact center software solution for unified communications whereas Mitel Unified Communications is a cloud-based and on-premise solution that offers comprehensive communication, contact center, and collaboration tools.

ShoreTel software is a product of ShoreTel but in comparison, Mitel Unified Communications is a product of Mitel Company. Both Mitel and ShoreTel are designed to serve small, medium and large enterprise businesses.

Flowroute software is a cloud-based VoIP software that offers communication services & technology for businesses of every size while Mitel Unified Communications is a comprehensive cloud-based and on- communications, contact center and collaboration software solution.

Mitel Unified Communications is a product of Mitel Company but in comparison, Flowroute is a solution by Flowroute Company. Both Flowrout and Mitel software platforms can serve small, mid-level and large companies.

Mitel unified communications software offers training by documentation, Live, online, Webinars and In-person sessions whereas Flowroute offers training by Documentation, and Webinars.

What is the cost of Mitel Unified Communications?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4.2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Mitel Unified Communications

What should you ask Mitel during a demo session? (65 questions)

Schedule a demo with Mitel Unified Communications and access 65 must ask questions for the vendor while watching Mitel Unified Communications in action.

Where Mitel Unified Communications is used?

Mitel Unified Communications software offers comprehensive communications, contact center and collaboration tools for businesses of any vertical. Whether it’s a small, medium or large enterprise, Mitel has tailored its product to suit any business size. On-premise, cloud-based or a combination of both is available for companies with varying preferences.

List of categories

Communications
VoIP

Mitel Unified Communications Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.