Mitel Unified Communications Review

Shlomi Lavi / updated: Aug 27, 2020

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What is Mitel Unified Communications Used For?

Mitel Unified Communications is a cloud-based and on-premise solution that offers comprehensive communication, contact center, and collaboration tools. The Platform provides tools that facilitate information flow in an organization.

Through Mitel software system administrators can manage user settings, monitor call activity and set preferences. The management can also keep track of the performance of the sales team and the service levels.

Mitel Unified Communications software offers various integrated modules within it such as Mitel team collaboration, Mivoice Family, Mivoice Business, Micloud Flex, and Mivoice Connect.

The Mivoice Family offers integrated chat, video, voice and contact center abilities all in one solution and thus eliminating the need to combine tools from different vendors. It also includes an analytics package that helps to generate valuable business from analyzed call data.

Average Rating -

The rating of Mitel Unified Communications is 3.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business.

Competitors & Alternatives

The two main competitors of Mitel Unified Communications include ShoreTel and Flowroute software. ShoreTel software is a cloud-hosted phone system and contact center software solution for unified communications whereas Mitel Unified Communications is a cloud-based and on-premise solution that offers comprehensive communication, contact center, and collaboration tools.

ShoreTel software is a product of ShoreTel but in comparison, Mitel Unified Communications is a product of Mitel Company. Both Mitel and ShoreTel are designed to serve small, medium and large enterprise businesses.

Flowroute software is a cloud-based VoIP software that offers communication services & technology for businesses of every size while Mitel Unified Communications is a comprehensive cloud-based and on- communications, contact center and collaboration software solution.

Mitel Unified Communications is a product of Mitel Company but in comparison, Flowroute is a solution by Flowroute Company. Both Flowrout and Mitel software platforms can serve small, mid-level and large companies.

Mitel unified communications software offers training by documentation, Live, online, Webinars and In-person sessions whereas Flowroute offers training by Documentation, and Webinars.

Mitel Unified Communications Pricing Information

The experts at ITQlick has reviewed Mitel Unified Communications pricing and gave the software a total cost of ownership (TCO) rating of 4.2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Mitel Unified Communications in action

Is it the right software for you?

Mitel Unified Communications software offers comprehensive communications, contact center and collaboration tools for businesses of any vertical. Whether it’s a small, medium or large enterprise, Mitel has tailored its product to suit any business size. On-premise, cloud-based or a combination of both is available for companies with varying preferences.

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Mitel Unified Communications Categories

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Specifications

Company:	Mitel
Address:	Ontario, Canada
Customers:	Small business, Medium business
Business Area:	Cross Business Areas
Platforms:	Desktop, Mobile, Cloud
Operating Systems:	Mac OS, Windows, Linux

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