Mitel Unified Communications Review

ITQlick score for Mitel Unified Communications: 83/100

Mitel Unified Communications Review - Aug 2020

ITQlick rating
(3.5/5)

Small business, Medium business

Mitel Unified Communications is a cloud-based and on-premise solution that offers comprehensive communication, contact center, and collaboration tools. The Platform provides tools that facilitate information flow in an organization.

  • ITQlick score: 83/100

    Main category: VoIP

    Sub categories :

    • Communications
    • VoIP

    Typical customer size: Small business, Medium business

Shlomi Lavi / updated: Aug 27, 2020

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What is Mitel Unified Communications Used For?

Mitel Unified Communications is a cloud-based and on-premise solution that offers comprehensive communication, contact center, and collaboration tools. The Platform provides tools that facilitate information flow in an organization.

Through Mitel software system administrators can manage user settings, monitor call activity and set preferences. The management can also keep track of the performance of the sales team and the service levels.

Mitel Unified Communications software offers various integrated modules within it such as Mitel team collaboration, Mivoice Family, Mivoice Business, Micloud Flex, and Mivoice Connect.

The Mivoice Family offers integrated chat, video, voice and contact center abilities all in one solution and thus eliminating the need to combine tools from different vendors. It also includes an analytics package that helps to generate valuable business from analyzed call data.

Average Rating -

The rating of Mitel Unified Communications is 3.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business.

Competitors & Alternatives

The two main competitors of Mitel Unified Communications include ShoreTel and Flowroute software. ShoreTel software is a cloud-hosted phone system and contact center software solution for unified communications whereas Mitel Unified Communications is a cloud-based and on-premise solution that offers comprehensive communication, contact center, and collaboration tools.

ShoreTel software is a product of ShoreTel but in comparison, Mitel Unified Communications is a product of Mitel Company. Both Mitel and ShoreTel are designed to serve small, medium and large enterprise businesses.

Flowroute software is a cloud-based VoIP software that offers communication services & technology for businesses of every size while Mitel Unified Communications is a comprehensive cloud-based and on- communications, contact center and collaboration software solution.

Mitel Unified Communications is a product of Mitel Company but in comparison, Flowroute is a solution by Flowroute Company. Both Flowrout and Mitel software platforms can serve small, mid-level and large companies.

Mitel unified communications software offers training by documentation, Live, online, Webinars and In-person sessions whereas Flowroute offers training by Documentation, and Webinars.

Mitel Unified Communications Pricing Information

The experts at ITQlick has reviewed Mitel Unified Communications pricing and gave the software a total cost of ownership (TCO) rating of 4.2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Mitel Unified Communications in action

Is it the right software for you?

Mitel Unified Communications software offers comprehensive communications, contact center and collaboration tools for businesses of any vertical. Whether it’s a small, medium or large enterprise, Mitel has tailored its product to suit any business size. On-premise, cloud-based or a combination of both is available for companies with varying preferences.

Mitel Unified Communications Categories

Communications
VoIP

Specifications

Company:
Address: Ontario, Canada
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Mitel Unified Communications Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Mitel
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
83/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
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SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 per user/year
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
RingCentral
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$19.99 per user/month
Hosting
On premise and Cloud
Functionality score
34
Fit small business
Fit medium business
Fit large business
Software review
jive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Hosting
On premise and Cloud
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
Cloud
Functionality score
27
Fit small business
Fit medium business
Fit large business
Software review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.