mSPA Review - why 3.6 stars?

mSPA Review
ITQlick Score: 90/100
ITQlick Rating: (3.6/5)
Pricing: 4/10 - average cost
Category: Medical Spa -> mSPA
Ranking:Ranked 2 out of 26 Medical Spa systems
Company: Mack Software
Pricing: starts at $20 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Mobile, Cloud
Links: mSPA pricing, mSPA alternatives

Shlomi LaviShlomi Lavi / updated: Mar 18, 2022

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What is mSPA and its features?

mSPA is a medical spa software designed to serve medical enterprises and agencies. The software comes with features such as:
  • Front Desk Management: With this feature, front desk staff will be able to quickly book appointments, print a reminder card for a client, reschedule appointments, complete purchases, provide details about the services of the company, print consents, and pre/post-treatment instructions, find the subsequent appointment of a client and know how much a client owes.
  • Staff Management: With this feature, physicians can boost the productivity of their staff. mSPA offers many tools that track the staffs productivity, individually and as a whole.
  • Marketing/Reporting: Physicians will be able to make educated decisions about where and how to promote using the marketing tools accessible in mSPA by tracking referral sources. Monitoring trends across time intervals will help enterprises decide which items and services to sell or abandon.
  • Inventory: Physicians can generate purchase orders for vendors and track product orders. When the items arrive, they are recorded as received inventory. At this point, either barcode labels or price labels are produced to be applied to the merchandise.
  • Rewards/Loyalty Program: This feature lets professionals set up the parameters and decide the goals and rewards. When clients have earned the number of points specified, end-users can e-mail or print coupons for them, ensuring their return for additional services or products.
mSPA is a medical Spa software that started in 2003. The company is headquartered in Plano, Texas, United States. The company has a workforce of up to 10 employees.

What is mSPA rating?

The rating of mSPA is 3.6 stars out of 5 and the total score is 90 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses mSPA?

The typical customers include the following business size: Small, medium and large size businesses.

Is it easy to use?

Yes, mSPA makes it fairly easy to use. This product is user friendly and intuitive.

Is mSPA cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access mSPA on your mobile/smart phone.

Is mSPA the best Medical Spa system?

mSPA is ranked 2 out of 26 software in their category (Medical Spa systems).

What are mSPA's pros? (3 Pros)

  • mSPA is feature-rich and easy to use
  • The software allows for pre/post pictures to be linked to client records and electronic charting.
  • The software integrates with QuickBooks, allows for remote access, and has optimal tech support

What are mSPA's cons? (1 cons)

  • Limited support channels

Who are their main alternatives?

mSPA competes with other medical Spa systems like ChiDesk, SimplyBook.me, and Zenoti Software. We will compare these medical Spa systems in some specific aspects below.
  • Functionality: mSPA offers features like Appointment Management, Client Management, Gift Card Management, HIPAA Compliant, Inventory Management, Loyalty Program, Point of Sale (POS), Marketing/Reporting, Staff Management, Front Desk Management, etc. ChiDesk offers features like Appointment Management (available in mSPA), Sales Recording, Stock tracking, Client Relationship Management, Insights & Reporting, Scheduling & Online Booking, Invoicing & Point of Sale Employee Scheduling & Tracking, Class Scheduling & Bookings, Client Area & Mobile Web App, Marketing & CRM, Business & Performance Reporting, etc. SimplyBook.me offers features like Classes, Events & Memberships, Product Sales & Service Add-ons, Personalized Booking Website, Calendar Sync, Accept Payments, Promotion System, Website Builder, Marketing Tools, Scheduling (available in ChiDesk), Point of Sale (available in mSPA), Video Meetings, Integrations, Client App & Admin App, etc. Zenoti Software offers features like Digital Records, Appointment, Billing & Payment, Mobile Apps, Mobile POS, Track Treatment Progress, e-signature, Integrated Calendar & Scheduling, Customer Database (available in ChiDesk), Employee Management, Payroll & Commission Tracking, Performance Metrics, Inventory, Reporting & Analytics, Marketing, etc.
  • Customers/Industries: mSPA has customers like Age-Less Medicine, Calla Medspa/Slimspa, Epicenter Med Spa, My Derma Clinic, Naples Laser & MedSpa, Apple Valley Skin and Body Institute, Ageless Plastic Surgery and Laser, LLC, Columbia Laser Skin Center, etc. ChiDesk targets Doctors, Dentists, Physios and other medical practices, Day Spas, Hotel Spas & Destination Spas, Hair salons, Nail salons & Beauty Salons, Yoga, Pilates, and Martial Arts & other class instructors. SimplyBook.me targets Medical Clinics & Doctors, Dentists, Chiropractics, Acupuncture, Massage, Physiologists, Psychologists, Personal Trainers, Gyms, Fitness Classes, Yoga Classes, Golf Classes, Sports Items Rental, etc. SimplyBook.me has customers like Cotswold Community Acupuncture, Fibre Tense Massage, MPH Softball, Vanessa Louise Photography, Willow Healing Arts, The walker Podologie Co., Ltd., Baltic Gym, etc. Zenoti Software targets Salons, Spas & Medspas, National Chains & Exclusive Boutiques, Walk-in Barbershops & Luxury Spa Resorts, Nail Studios, and Skin clinics. Zenoti software has customers like Birds Barbershop, Massage Heights, Boardroom Salon for Men, Gene Juarez Salons & Spas, Profile by Sandford, Warren Tricomi, Cosmetic Skin Therapies, Epic Hair Designs, PROSE, etc.
  • Cost: The license cost information for mSPA and Zenoti Software is not publicly made available by their companies. ChiDesk starts at $40 per month, excluding tax. ChiDesk does not have a free version but offers a free trial. SimplyBook.me starts at $8.25 per month billed annually and $9.9 monthly. SimplyBook.me offers a free trial and a free version.
  • Cloud-based/On-premise: All the alternatives of mSPA are cloud-based.
  • Scalability: SimplyBook.me can accommodate small and mid-sized companies. Zenoti is ideal for both enterprises and multi-center location businesses. ChiDesk can accommodate companies of all sixes.
  • Support: Zenoti offers support channels like E-mail/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat. SimplyBook.me offers all support channels of Zenoti software except Phone support. ChiDesk offers all support channels of Zenoti software except 24/7 (Live Rep).

What is the cost of mSPA?

The cost of license starts at $20 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for mSPA.

What should you ask Mack Software during a demo session? (65 questions)

Schedule a demo with mSPA and access 65 must ask questions for the vendor while watching mSPA in action.

Where mSPA is used?

mSPA is a spa management solution that helps schedule appointments, create purchase orders, manage loyalty programs, generate reports, and more. This online medical spa system offers Appointment Management, Before & After Pictures, Gift Card Management, Inventory Management in one place. mSPA has customers like Apple Valley Skin and Body Institute, Ageless Plastic Surgery and Laser, LLC, etc.

List of categories

Customer Loyalty
Inventory Management
Medical Spa
Appointment Scheduling

List of features

Inventory Management

mSPA Vs. Alternatives

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Score
Pricing
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mSPA
ITQlick rating
3.6/5
Score
90/100
Pricing
4/10
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$20 per user/month
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Aestheti...
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4.3/5
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90/100
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2/10
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9
Salonist
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5/5
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89/100
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4/10
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$39 per month
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19
Reservation
ITQlick rating
3.6/5
Score
89/100
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4/10
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16
DINGG
ITQlick rating
5/5
Score
88/100
Pricing
4/10
License pricing
Pricing not available
Functionality
12
Review

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.