MyPBX Review - why 4.4 stars?

Shlomi Lavi / updated: Jul 22, 2022

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What is MyPBX?

MyPBX is a communication management software for businesses to resolve sophisticated communication needs. The software allows the optimal connection of employees and customers regardless of their locations, routes incoming calls through the right track to the right agent, tracks phone conversations, and aids in better management of voluminous calls. MyPBX also creates room for employee improvement, a seamless customer experience, compliance with regulatory requirements, and identification of rising issues.

Some of the key features of the software include; automatic call distributor, call recording, auto-attendant, and queue panel. MyPBX was founded by Yeastar, a software company founded in 2006, based in Toronto, Canada, and has a workforce size of about 201-500 employees. The software company is the recipient of the award for the Cloud Phone System of 2020 by Readers Choice ICT Product and the 2020 Best SME Telefony System by CNA.

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Who is it best for?

The typical customers include the following business size: SMBs.

What is the actual cost?

The cost of license starts at $33.25 per PBX/month. ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for MyPBX. You can also find here pricing information from MyPBX's website.

Pros

• The system supports fax services
• MyPBX is feature-rich and easy to use even with minimal training
• The software is stable and flexible

Cons

• The lettering and numbering system could be made to suit smaller screens
• The partner portal management system could use improvement to prevent lagging within the system

How it stacks up?

Access a head to head analysis of MyPBX vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is MyPBX right for you or your business?

The software is fit for small and medium businesses and enterprises. It suits users in industries like education, hospitality, transportation, and financial firms.