MyPBX Review - why 4.4 stars?

MyPBX Review
ITQlick Score: 82/100
ITQlick Rating: (4.4/5)
Pricing: 3.4/10 - low cost
Category: VoIP -> MyPBX
Ranking:Ranked 34 out of 164 VoIP systems
Company: VOIPITS INC
Pricing: starts at $33.25 per PBX/month
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: MyPBX pricing, MyPBX alternatives

Shlomi LaviShlomi Lavi / updated: Jul 22, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn more by reading our advertiser disclosure.

What is MyPBX and its features?

MyPBX is a communication management software for businesses to resolve sophisticated communication needs. The software allows the optimal connection of employees and customers regardless of their locations, routes incoming calls through the right track to the right agent, tracks phone conversations, and aids in better management of voluminous calls. MyPBX also creates room for employee improvement, a seamless customer experience, compliance with regulatory requirements, and identification of rising issues.

Some of the key features of the software include; automatic call distributor, call recording, auto-attendant, and queue panel. MyPBX was founded by Yeastar, a software company founded in 2006, based in Toronto, Canada, and has a workforce size of about 201-500 employees. The software company is the recipient of the award for the Cloud Phone System of 2020 by Readers Choice ICT Product and the 2020 Best SME Telefony System by CNA.

What is MyPBX rating?

The rating of MyPBX is 4.4 stars out of 5 and the total score is 82 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses MyPBX?

The typical customers include the following business size: SMBs.

Is it easy to use?

Yes, MyPBX makes it fairly easy to use. This product is user friendly and intuitive.

Is MyPBX cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access MyPBX on your mobile/smart phone.

Is MyPBX the best VoIP system?

MyPBX is ranked 34 out of 164 software in their category (VoIP systems).

What are MyPBX's pros? (3 Pros)

  • The system supports fax services
  • MyPBX is feature-rich and easy to use even with minimal training
  • The software is stable and flexible

What are MyPBX's cons? (2 cons)

  • The lettering and numbering system could be made to suit smaller screens
  • The partner portal management system could use improvement to prevent lagging within the system

Who are their main alternatives?

Popular alternatives to MyPBX: RingCentral Phone, jive communications, Nextiva Business VoIP, ShoreTel, 3CX Phone System, Business Voice, eVoice, Five9 Cloud Contact Center, VoIP Phone Systems, ShoreTel Sky. The full list of competitors can be found here.

What is the cost of MyPBX?

The cost of license starts at $33.25 per PBX/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.4 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for MyPBX. You can also find here pricing information from MyPBX's website.

What should you ask VOIPITS INC during a demo session? (65 questions)

Schedule a demo with MyPBX and access 65 must ask questions for the vendor while watching MyPBX in action. Visit the vendor's website here.

Where MyPBX is used?

The software is fit for small and medium businesses and enterprises. It suits users in industries like education, hospitality, transportation, and financial firms.

List of categories

Communications
VoIP

MyPBX Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
MyPBX
ITQlick rating
4.4/5
Score
82/100
Pricing
3.4/10
License pricing
$33.25 per PBX/month
Functionality
3
Review
Compare
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$19.95 per user/month
Functionality
7
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6

Author

Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.