NABD Review - why 4.6 stars?

Shlomi Lavi / updated: Apr 29, 2022

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What is NABD?

NABD is a cloud-based customer service support system that can help users to manage their customers efficiently. The software can be used for managing customer service of all channels including IVR, call center, self-service portal, email, internet, SMS and face-to-face.

Premitek, the company behind NABD, is an information technology company that is popular for providing consulting services and strategic technology solutions for businesses of various shapes and sizes.

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Who is it best for?

NABD is suitable for both government and non-government organizations of various shapes and sizes that are looking for a way to manage their customers more efficiently. Asia, Australia, India, China, Canada, Germany, Latin America, Middle-East and Africa and United States are supported countries of this software.

Main features and functionalities

NABD comes with advanced customer service support setup, backend routing engine, customer ticket and inquiries streamlining and automating, self-service portal, multi-lingual correspondence templates utilizing, work load managing, workflow customization and integration with existing customer service applications support features. The software can be linked to all your social media channels and website and users can build their customer service desk in just a few clicks.

What is the actual cost?

The cost of license starts at $30 per user/month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for NABD.

Pros

• NABD offers mobile dedicated app for both iOS and Android device users
• NABD supports capturing cases from Twitter and Facebook unlike other similar tools
• The customer service support system comes with backend routine engine unlike other similar tools

Cons

• NABD doesn’t offer 24x7 online, email and phone support for Starter and Basic plan users
• NABD is only available in English and Arabic languages as of this time
• The customer service support system offers a 14-days free trial account instead of 30 days

How it stacks up?

Access a head to head analysis of NABD vs alternative software solutions.

Frequently Asked Questions (FAQs)