nanorep Review - why 4.6 stars?

Shlomi Lavi / updated: Jul 28, 2022

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What is nanorep?

nanoRep is a web based help desk and CRM solution for businesses of all sizes. It offers such capabilities as automatic routing, customer database, self-service portal, and others. The software was designed and launched by nanoRep headquartered in Israel.

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Who is it best for?

The software is a viable solution for small and medium businesses as well as large enterprises. Major industries where it can be used include retail and wholesale, healthcare and hospitality, education, financial and legal services, and others. Some notable clients of the software include Thomas Cook Group, Hudson Reed, and others.

Main features and functionalities

The software comes with a variety of self-service interface such as floating widgets, dynamic FAQs, customer self-service portal, social self-service, and embedded widget. It offers smart analytics in order to clearly map the voice of the customers in visual and actionable format. Customer sentiments are tracked through user questions, query trends, answer feedback, and problem resolution.

nanoRep allows automatic importing of existing content for the creation of a knowledge base for potential issues and their resolution. Other capabilities include ticket management, automated routing, alerts and notifications, custom reporting, and others.

What is the actual cost?

The cost of license starts at $490 per month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for nanorep. You can also find here pricing information from nanorep's website.

How it stacks up?

Access a head to head analysis of nanorep vs alternative software solutions.

Frequently Asked Questions (FAQs)