NCR Counterpoint Review - why 3.7 stars?

NCR Counterpoint POS and Retail Management Review
ITQlick Score: 75/100
ITQlick Rating: (3.7/5)
Pricing: 6.4/10 - high cost
Category: Point of sale -> NCR Counterpoint
Ranking:Ranked 47 out of 75 Point of sale systems
Company: NCR Corporation
Pricing: starts at $1,190 per license
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: NCR Counterpoint pricing, NCR Counterpoint alternatives

Shlomi LaviShlomi Lavi / updated: Mar 24, 2022

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What is NCR Counterpoint and its features?

NCR Counterpoint POS and Retail Management is a cloud-based as well as on-premise retail point of sale software. The NCR Counterpoint POS and Retail Management terminal can integrate with a touchscreen interface which allows easy handling of sales and products. A user can also modify prices and sales according to the business needs.

Some of the core features include inventory management, email marketing, integrated e-commerce, and loyalty program support among many more. NCR Counterpoint POS and Retail Management is a product of NRC, a company based in the United States with its headquarters in Atlanta. Since its establishment, the company has extended its operations in 180 countries and has grown to a large company with over 34,000 employees.

What is NCR Counterpoint rating?

The rating of NCR Counterpoint is 3.7 stars out of 5 and the total score is 75 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses NCR Counterpoint?

NCR is a powerful and comprehensive business solution that can meet the need of any business size. The highly flexible and simple user interface of the software makes is a very good option for people who are looking for a smooth transition to paperless operations.

The software offers features related to every aspect of retail business, regardless of any particular industry. If you want to enhance your interaction with the customers and stay in touch with their feedback about your business, NCR can be a good solution for that.

NCR has found increasing use in software, computer hardware, and electronics industries. Major clients of NCR Counterpoint system include Cosmic Fish, VOLUSIA TOP GUN, Sweet Brook Farm, and Romence Gardens Inc.

Is it easy to use?

Yes, NCR Counterpoint makes it fairly easy to use. This product is user friendly and intuitive.

Is NCR Counterpoint cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently NCR Counterpoint can't be accessed on mobile, you would need to access it from your computer.

Is NCR Counterpoint the best Point of sale system?

NCR Counterpoint is ranked 47 out of 75 software in their category (Point of sale systems).

What are their main features and functionalities?

NCR provides a verity of features to improve the accounting and management aspects of your business while also allowing you to increase your interaction with the customers. Towards this end, some of noteworthy features of the software that you can benefit from include email marketing tool to align your marketing strategies on modern lines, integrated e-commerce, mobile alerts and notifications, and various customer loyalty programs.

Integrated e-commerce solutions provided by NCR allow the retailers to run their online shopping business more efficiently. The software also offers mobile POS offering for timely contact with customers. The integrated email marketing feature of the software allows you to develop effective email marketing strategies based on customer data.

With NCR you can set mobile alert with user defined events and can also improve your sales through various customer loyalty programs. The POS terminals used with NCR are highly customizable and provide a simple and intuitive user interface.

What are NCR Counterpoint's pros? (5 Pros)

  • The software offers multiple deployment options in the form of on premise and software-as-a-service models.
  • In-built export and import functions.
  • The software allows for enhanced interaction with customers through email marketing and customer loyalty programs.
  • It is customizable hence it is able to meet most of the business needs.
  • Multiple functionalities.

What are NCR Counterpoint's cons? (5 cons)

  • The reporting feature does not function smoothly.
  • Lacks exact pricing information on the official website.
  • The software does not allow integration with QuickBooks and Microsoft Office applications.
  • Onsite tech support has its charges which can be an additional burden for small businesses.
  • In the absence of any user manual, getting used to the software can be problematic.

Who are their main alternatives?

The two main competitors of CR Counterpoint POS and Retail Management include Vend POS and Visual Retail Plus. Vend POS is a point of sale and retail management solution that is designed to serve the brick and mortar retailers, while NCR Counterpoint POS and Retail Management, on the other hand, is designed to handle retailers of any kind, inclusive on the e-commerce platform.

While NCR Counterpoint POS and Retail Management is a cloud-based and on-premise software, Vend POS can only be deployed on the cloud. Vend POS is ideal for small business and midsize businesses, whereas NCR Counterpoint POS and Retail Management is ideal for businesses of any size.

Visual Retail Plus is a retail management software that has a POS system, CRM, HR tools, and inventory management system while NCR Counterpoint POS and Retail Management has a POS system with inventory management capabilities.

Unlike NCR Counterpoint POS and Retail Management which is a cloud-based and on-premise solution, Visual Retail Plus is an on-premise software. Visual Retail Plus is ideal for small business whereas NCR Counterpoint POS and Retail Management is ideal for businesses of any size.

What is the cost of NCR Counterpoint?

The cost of license starts at $1,190 per license. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6.4 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for NCR Counterpoint. You can also find here pricing information from NCR Counterpoint's website.

What should you ask NCR Corporation during a demo session? (65 questions)

Schedule a demo with NCR Counterpoint and access 65 must ask questions for the vendor while watching NCR Counterpoint in action. Visit the vendor's website here.

Where NCR Counterpoint is used?

NCR Counterpoint POS and Retail Management is designed to serve small businesses, mid-size businesses, and enterprises. The solution is ideal for individuals as well as companies or organizations running a retail business. This software caters for multiple industries associated with the retail domain including retail, restaurants, salons, and spas among others.

List of categories

Bookstore POS
Cell Phone Store POS
Clothing Store Inventory POS
Florist POS Systems
Furniture Store POS
Gift Shop POS
Gun Shop POS
Hardware Store POS
iPad POS
Liquor Store POS
Merchandising POS
Mobile POS Systems

List of features

Accounting Management
Credit Card Processing
Customer Management
Gift Cards
Inventory Management
Layaways & Quotes
Mobile POS Capability
Multiple Payment Forms
Price Lookup
Shipping/Delivery Setup

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Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.