NCR Counterpoint Review - why 3.7 stars?

Shlomi Lavi / updated: Mar 24, 2022

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What is NCR Counterpoint?

NCR Counterpoint POS and Retail Management is a cloud-based as well as on-premise retail point of sale software. The NCR Counterpoint POS and Retail Management terminal can integrate with a touchscreen interface which allows easy handling of sales and products. A user can also modify prices and sales according to the business needs.

Some of the core features include inventory management, email marketing, integrated e-commerce, and loyalty program support among many more. NCR Counterpoint POS and Retail Management is a product of NRC, a company based in the United States with its headquarters in Atlanta. Since its establishment, the company has extended its operations in 180 countries and has grown to a large company with over 34,000 employees.

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Who is it best for?

NCR is a powerful and comprehensive business solution that can meet the need of any business size. The highly flexible and simple user interface of the software makes is a very good option for people who are looking for a smooth transition to paperless operations.

The software offers features related to every aspect of retail business, regardless of any particular industry. If you want to enhance your interaction with the customers and stay in touch with their feedback about your business, NCR can be a good solution for that.

NCR has found increasing use in software, computer hardware, and electronics industries. Major clients of NCR Counterpoint system include Cosmic Fish, VOLUSIA TOP GUN, Sweet Brook Farm, and Romence Gardens Inc.

Main features and functionalities

NCR provides a verity of features to improve the accounting and management aspects of your business while also allowing you to increase your interaction with the customers. Towards this end, some of noteworthy features of the software that you can benefit from include email marketing tool to align your marketing strategies on modern lines, integrated e-commerce, mobile alerts and notifications, and various customer loyalty programs.

Integrated e-commerce solutions provided by NCR allow the retailers to run their online shopping business more efficiently. The software also offers mobile POS offering for timely contact with customers. The integrated email marketing feature of the software allows you to develop effective email marketing strategies based on customer data.

With NCR you can set mobile alert with user defined events and can also improve your sales through various customer loyalty programs. The POS terminals used with NCR are highly customizable and provide a simple and intuitive user interface.

What is the actual cost?

The cost of license starts at $1,190 per license. ITQlick pricing score is 6.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for NCR Counterpoint. You can also find here pricing information from NCR Counterpoint's website.

Pros

• The software offers multiple deployment options in the form of on premise and software-as-a-service models.
• In-built export and import functions.
• The software allows for enhanced interaction with customers through email marketing and customer loyalty programs.
• It is customizable hence it is able to meet most of the business needs.
• Multiple functionalities.

Cons

• The reporting feature does not function smoothly.
• Lacks exact pricing information on the official website.
• The software does not allow integration with QuickBooks and Microsoft Office applications.
• Onsite tech support has its charges which can be an additional burden for small businesses.
• In the absence of any user manual, getting used to the software can be problematic.

How it stacks up?

Access a head to head analysis of NCR Counterpoint vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is NCR Counterpoint right for you or your business?

NCR Counterpoint POS and Retail Management is designed to serve small businesses, mid-size businesses, and enterprises. The solution is ideal for individuals as well as companies or organizations running a retail business. This software caters for multiple industries associated with the retail domain including retail, restaurants, salons, and spas among others.