Nectar Desk Review

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Last updated: Nov 13, 2019

Nectar Desk Review

ITQlick rating
(5/5)

Starting from $29 Per month/user

The Nectar Desk is a cloud-based call center software offering users with the appropriate solution for call center needs such as interactive voice response/IVR, call recording, agent analytics and call transfer...

  • Categories (4/7):

    • Automatic Call Distribution (ACD)
    • Call Monitoring
    • Call Recording
    • Conference Calling

Shlomi Lavi / updated: Nov 13, 2019

What is Nectar Desk?

The Nectar Desk is a cloud-based call center software offering users with the appropriate solution for call center needs such as interactive voice response/IVR, call recording, agent analytics and call transfers.

Average Rating -

The rating of Nectar Desk is 5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Most of the customers of Nectar Desk are individuals who are engaging with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make full use of tools offered from IT, data and web hosting and information-related services sector, mainly with the contact center management.

Features

The contact center solutions offered by Nectar Desk include call distribution – ACD, ring groups, unlimited calls in queue, skills-based routing, call/warm transfers, caller ID masking, call disposition codes, call monitoring, call whispering, call barging, advanced queue history, auto-dialer, callback from queue, SMS channel, email channel, custom agent signatures, Pop outs and CRM call center.

Its call handling feature can give users unlimited concurrent calls, call history, extensions, call control, forward to phone, voicemail by email and desktop notifications.

Competitors & Alternatives

The top alternative for Nectar Desk are Vocalcom Cloud Contact Center, ManageEngine ServiceDesk and Avatar Dialler.

Nectar Desk Pricing Information

Three pricing plans are available for Nectar Desk – the Basic Voice ($29), the Multi-Channel ($49) and the Unlimited ($99).

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Nectar Desk in action

Nectar Desk Categories

Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
Call Center
Call Center Workforce Management
Call Tracking

Specifications

Company:
Address: 35 Bridge st, Picton, ON, K0K 2T0
Website:https://www.nectardesk.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Nectar Desk Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
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7
Fit small business
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$20 Per month/user
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20
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
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Fit small business
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$495 Per license
Hosting
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Functionality score
6
Fit small business
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CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review