Nectar Desk Review - why 5 stars?

Nectar Desk Review
ITQlick Score: 76/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Call Center -> Nectar Desk review
Ranking:Ranked 83 out of 240 Call Center systems
Company: Nectar Desk Inc.
Pricing: starts at $50 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Nectar Desk pricing, Nectar Desk alternatives
Shlomi LaviShlomi Lavi / updated: Mar 22, 2022

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What is Nectar Desk?

The Nectar Desk is a cloud-based call center software offering users with the appropriate solution for call center needs such as interactive voice response/IVR, call recording, agent analytics and call transfers.

Who is it best for?

Most of the customers of Nectar Desk are individuals who are engaging with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make full use of tools offered from IT, data and web hosting and information-related services sector, mainly with the contact center management.

Main features and functionalities

The contact center solutions offered by Nectar Desk include call distribution – ACD, ring groups, unlimited calls in queue, skills-based routing, call/warm transfers, caller ID masking, call disposition codes, call monitoring, call whispering, call barging, advanced queue history, auto-dialer, callback from queue, SMS channel, email channel, custom agent signatures, Pop outs and CRM call center.

Its call handling feature can give users unlimited concurrent calls, call history, extensions, call control, forward to phone, voicemail by email and desktop notifications.

What is the actual cost?

The cost of license starts at $50 per month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Nectar Desk. You can also find here pricing information from Nectar Desk's website.

How it stacks up?

Access a head to head analysis of Nectar Desk vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Nectar D...
ITQlick rating
5/5
Score
76/100
Pricing
2/10
License pricing
$50 per month
Functionality
7
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

Nectar Desk is ranked 83 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of Nectar Desk is 5 stars out of 5 and the total score is 76 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Nectar Desk makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Nectar Desk on your mobile/smart phone.

What should we ask during a demo session?

Differences between Nectar Desk and alternatives?

The most popular alternatives to Nectar Desk in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - Nectar Desk VS Call Center Software alternatives.

List of categories

Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
Call Center
Call Center Workforce Management
Call Tracking

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.