NetHelpDesk Review - why 4.6 stars?

NetHelpDesk Review
ITQlick Score: 80/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Help Desk -> NetHelpDesk review
Ranking:Ranked 55 out of 210 Help Desk systems
Company: NetHelpDesk
Pricing: starts at $33.11 per agent/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: NetHelpDesk pricing, NetHelpDesk alternatives
Shlomi LaviShlomi Lavi / updated: Sep 20, 2022

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What is NetHelpDesk?

Nethelpdesk, now HaloITSM, is an ITSM software designed to enable teams to deliver consistent services to employees and match business needs to IT delivery. The software helps users plan, deliver, track organizational changes, and use its IT-aligned services to help standardize business operations and manage occurring incidents. The software also handles asset and inventory operations, aids the proper investigation and resolution of problems, and helps users meet deadlines.

The software has key features like change control, service catalogue, incidents and problem management, and auto-asset discovery. HaloITSM was founded in 1994 and is based in Stowmarket, United Kingdom. The software company has an employee size of about 11-50 persons.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $33.11 per agent/month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for NetHelpDesk. You can also find here pricing information from NetHelpDesk's website.

Pros

  • The software can be tailored to suits user-specific needs using its self-service portal
  • The SLA management facilities on this software eliminate SLA violation by users
  • It possesses a fast, automated ticketing function
  • HaloITSM improves clarity and visibility into all project activities from one dashboard

Cons

  • The configuration is complex due to the wide range of features on the software
  • The knowledge base could be broadened to cover articles and other relevant sections
  • The web portal could have more NHD client functionalities

How it stacks up?

Access a head to head analysis of NetHelpDesk vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
NetHelpDesk
ITQlick rating
4.6/5
Score
80/100
Pricing
4/10
License pricing
$33.11 per agent/month
Functionality
26
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

NetHelpDesk is ranked 55 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of NetHelpDesk is 4.6 stars out of 5 and the total score is 80 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, NetHelpDesk makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access NetHelpDesk on your mobile/smart phone.

What should we ask during a demo session?

Differences between NetHelpDesk and alternatives?

The most popular alternatives to NetHelpDesk in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - NetHelpDesk VS Help Desk Software alternatives.

Is NetHelpDesk right for you or your business?

The software is fit for small, medium, and large businesses in various industries, such as educational institutions, sports, telecommunications, and transportation. Some of HaloITSM customers are; University of Cambridge, Sports Direct.Com, Sony Music, and Network Homes.

List of categories

Billing & Invoicing
Document Management
CRM
Banking CRM
Casino CRM
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM
Mobile CRM
Pharmaceutical CRM
Online Community

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.