NetHelpDesk Review - why 4.6 stars?

NetHelpDesk Review
ITQlick Score: 80/100
ITQlick Rating: (4.6/5)
Pricing: 4/10 - average cost
Category: Help Desk -> NetHelpDesk
Ranking:Ranked 53 out of 209 Help Desk systems
Company: NetHelpDesk
Pricing: starts at $33.11 per agent/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: NetHelpDesk pricing, NetHelpDesk alternatives

Shlomi LaviShlomi Lavi / updated: Sep 20, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn more by reading our advertiser disclosure.

What is NetHelpDesk and its features?

Nethelpdesk, now HaloITSM, is an ITSM software designed to enable teams to deliver consistent services to employees and match business needs to IT delivery. The software helps users plan, deliver, track organizational changes, and use its IT-aligned services to help standardize business operations and manage occurring incidents. The software also handles asset and inventory operations, aids the proper investigation and resolution of problems, and helps users meet deadlines.

The software has key features like change control, service catalogue, incidents and problem management, and auto-asset discovery. HaloITSM was founded in 1994 and is based in Stowmarket, United Kingdom. The software company has an employee size of about 11-50 persons.

What is NetHelpDesk rating?

The rating of NetHelpDesk is 4.6 stars out of 5 and the total score is 80 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses NetHelpDesk?

The typical customers include the following business size: Small, medium and large size businesses.

Is it easy to use?

Yes, NetHelpDesk makes it fairly easy to use. This product is user friendly and intuitive.

Is NetHelpDesk cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access NetHelpDesk on your mobile/smart phone.

Is NetHelpDesk the best Help Desk system?

NetHelpDesk is ranked 53 out of 209 software in their category (Help Desk systems).

What are NetHelpDesk's pros? (4 Pros)

  • The software can be tailored to suits user-specific needs using its self-service portal
  • The SLA management facilities on this software eliminate SLA violation by users
  • It possesses a fast, automated ticketing function
  • HaloITSM improves clarity and visibility into all project activities from one dashboard

What are NetHelpDesk's cons? (3 cons)

  • The configuration is complex due to the wide range of features on the software
  • The knowledge base could be broadened to cover articles and other relevant sections
  • The web portal could have more NHD client functionalities

Who are their main alternatives?

Popular alternatives to NetHelpDesk: Freshdesk, SolarWinds, Zoho Desk, FuseDesk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk. The full list of competitors can be found here.

What is the cost of NetHelpDesk?

The cost of license starts at $33.11 per agent/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for NetHelpDesk. You can also find here pricing information from NetHelpDesk's website.

What should you ask NetHelpDesk during a demo session? (65 questions)

Schedule a demo with NetHelpDesk and access 65 must ask questions for the vendor while watching NetHelpDesk in action.

Where NetHelpDesk is used?

The software is fit for small, medium, and large businesses in various industries, such as educational institutions, sports, telecommunications, and transportation. Some of HaloITSM customers are; University of Cambridge, Sports Direct.Com, Sony Music, and Network Homes.

List of categories

Billing & Invoicing
Document Management
CRM
Banking CRM
Casino CRM
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM
Mobile CRM
Pharmaceutical CRM
Online Community

NetHelpDesk Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
NetHelpDesk
ITQlick rating
4.6/5
Score
80/100
Pricing
4/10
License pricing
$33.11 per agent/month
Functionality
26
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$39 per seat/month
Functionality
7

Author

Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.