NetSuite for Retail Review - why 3.8 stars?

NetSuite for Retail Review
ITQlick Score: 96/100
ITQlick Rating: (3.8/5)
Pricing: 7.8/10 - high cost
Category: Retail & POS -> NetSuite for Retail
Ranking:Ranked 3 out of 430 Retail & POS systems
Company: NetSuite
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: NetSuite for Retail pricing, NetSuite for Retail alternatives

Shlomi LaviShlomi Lavi / updated: Mar 08, 2022

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What is NetSuite for Retail and its features?

NetSuite Retail by Oracle is a cloud-based retail and POS software that provides enterprises with an Omni channel retailing platform. Some of its features are:
  • In-Store POS: This feature offers a better in-store occurrence with an up-to-date POS that allows businesses to appease shoppers (who patronize via Omnichannel) and also helps them build loyalty with existing customers.
  • E-commerce: With its e-commerce features, customers can personalize their own digital experience and carry out continuous shopping activities on any device.
  • CRM and Marketing: This feature allows retail enterprises to create personalized preferences and simultaneously view each customer across all touchpoints and roots.
  • Order Management: This feature offers convenience to shoppers. Shoppers can buy anywhere they choose to and can choose to return anywhere they wish to.
  • Business Intelligence: This Netsuite feature helps retail enterprises to make superior and concise decisions.
Netsuite was founded in 1998 and sold to Oracle in 2016. As the corporate owner of the software company, Oracle is headquartered in Austin, Texas, United States. Netsuite has a staff force of about 4,603 employees.

What is NetSuite for Retail rating?

The rating of NetSuite for Retail is 3.8 stars out of 5 and the total score is 96 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses NetSuite for Retail?

NetSuite Retail Management Suite is recommended for mid-sized firms as well as for nationwide organizations in the retail sector. This software encompasses various retail applications that will help a company focus on innovation rather than on managing sales or finance.

Companies that have benefitted from NetSuite include AMC Liquidators, Casalife and Glassybaby among others.

Is it easy to use?

Yes, NetSuite for Retail makes it fairly easy to use. This product is user friendly and intuitive.

Is NetSuite for Retail cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access NetSuite for Retail on your mobile/smart phone.

Is NetSuite for Retail the best Retail & POS system?

NetSuite for Retail is ranked 3 out of 430 software in their category (Retail & POS systems).

What are their main features and functionalities?

NetSuite is an effective Retail management system that offers cost-effective and simple solutions to your retail management needs. With this retail management software, even small retailers can reap the benefits of cloud computing. All the retail applications bundled in the software are integrated with NetSuite cloud ERP platform, thereby linking every aspect of a POS business, from order management and eCommerce to CRM and financials.

NetSuits offers a great deal of flexibility allowing users to turn on additional functionality as the organization grows. In addition, it is a complete retail management suite and eliminates the need to install any third-party tools. This enhances productivity and also reduces cost of operations. Data confidentiality and security are important to every business, irrespective of the size. NetSuite implements several layers of data redundancy, thereby providing comprehensive security.

NetSuite Retail Management Suite also offers direct integration with on-premise POS besides giving a single view of customers across multiple channels. That is not all NetSuite provides necessary technical assistance so that users get the most out of the retail management software.

What are NetSuite for Retail's pros? (5 Pros)

  • The software is robust and fully customizable
  • NetSuite Retail Management Suite provides real-time visibility and anytime access to critical information.
  • Ability to integrate multiple currencies for multiple locations
  • NetSuite Retail Management Suite offers seamless integration with ERP systems such as SAP and Oracle.
  • NetSuite provides adequate training resources

What are NetSuite for Retail's cons? (4 cons)

  • NetSuite does not offer a free trial and version
  • NetSuite doesn’t offer on-premise deployment something that can be quite necessary at times.
  • Useful features like ‘quoting’ missing from the software.
  • Although the software has a cloud based model, it isn’t optimized specifically for different OS platforms, like many of its competitors.

Who are their main alternatives?

Netsuite competes with other software companies in its category. Its top alternatives or competitors are Sage Intacct, OnPay solutions, Accounting seed, and SAP Concur. Below is how they compare with each other;
  • Functionality: Netsuite offers all the fundamental features needed for practical functionality. Some of these features include 1099 Preparation, Aging Tracking, Approval Process Control, etc. Compared to its alternatives, Accounting Seed, OnPay Solution, Sage Intacct, and SAP Concur also offer these fundamental features.
  • Cost: Netsuite license pricing information is not made public by the software company. The software does not offer a free trial to customers, and it does not offer a free version. Compared to its alternatives, Sage Intacct and OnPay Solutions also did not publish their license plans, but Sage Intacct and SAP Concur offer a free 30-day trial. Accounting Seed has a starting plan of $3,960 per year, including a free trial.
  • Cloud-based/On-premise: NetSuite Retail is a cloud-based software company, and when compared to its alternatives, all the systems are cloud-based.
  • Popularity: Netsuite Retail has been in operation since 1998, making it one of the oldest among the top alternatives. NetSuite Retail has about 25,000 users, and compared to its alternatives, OnPay Solutions has a client base of about 320k+. This makes OnPay Solutions a more popular software brand than Netsuite.
  • Scalability: Netsuite Retail offers its services to startups (pre-revenue), small and medium-sized businesses. It is also scalable for the future based on company growth. Compared to its alternatives, OnPay Solutions and Sage Intacct though are suitable for small businesses and serve medium-sized and large businesses better.
  • Support: NetSuite Retail offers essential support features such as Email/Help Desk, FAQs/Forum, Knowledge base, Phone support, 24/7 (Live Rep), and Chat.
When compared to its alternatives, Sage Intacct also offers all the essential support features. Accounting Seed and OnPay Solutions offers basic support features except for 24/7 (Live Rep) and Chat. SAP Concur offers all support features except for FAQs/Forum and 24/7 (Live Rep).

What is the cost of NetSuite for Retail?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 7.8 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for NetSuite for Retail

What should you ask NetSuite during a demo session? (65 questions)

Schedule a demo with NetSuite for Retail and access 65 must ask questions for the vendor while watching NetSuite for Retail in action. Visit the vendor's website here.

Where NetSuite for Retail is used?

More than 25,000 customers use NetSuite Retail. The software is suitable for businesses seeking to manage their finances, retail, and POS processes. Customers with small startups seeking exponential business growth, even to the point of the midsized scale, are fit to use this software.

Examples of businesses using NetSuite are The Second City, Quicken INC, Land O Lakes (food and agriculture cooperative company), Lovesac (furniture design and manufacturing enterprise), Hello Products (health, beauty, and consumer packaging company).

List of categories

Billing & Invoicing
Expense Tracking
Retail & POS
Retail Customer Management
Retail Warehouse Management
Retail e-Commerce
Restaurant POS
Retail Merchandise Planning

List of features

Bar Code Scanning
Credit Card Processing
Customer History
Customer Management
Inventory Management
Print Receipt
Shipping/Delivery Setup

NetSuite for Retail Vs. Alternatives

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Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.