NetSuite Order Management Review - why 4.2 stars?

Shlomi Lavi / updated: Mar 08, 2022

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What is NetSuite Order Management?

NetSuite Order Management is an ERP solution that automates and manages the entire lifecycle of an order. Here are some of its features:

• Multichannel Order Management: Shoppers can use NetSuite Multichannel Order Management to orchestrate orders, provide the best pickup and shopping locations, track orders till they are fulfilled, and limit the cost accrued from delivery and shipments.
• Pricing Management: The NetSuite Order Management Pricing Management feature helps businesses manage, update and control pricing from one interface, along with promotional materials to help boost sales.
• Sales Order Management: This feature helps businesses efficiently process sales with automated actions to streamline the order to cash operation. From scheduling to tracking and final payment, businesses can avoid common errors in payments processing.
• Returns Management: The NetSuite Order Management Return feature helps businesses streamline return and effect exchanges by sourcing alternative goods. The software also enables the visibility of the order progress reports and other logistics to provide adequate and informed support.

Oracle is headquartered in Austin, Texas. Founded in 1998, with over 27,000 customers in 215 countries, NetSuite Order Management is a leading performer in the supply chain industry.

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Who is it best for?

NetSuite Order Management System is best for small to large business in the industries of retail, manufacturing, marketing, consumer products, customer service, department stores, and industries in the non-profit department. The software is used by more than 10,000 clients all over the world. Among their most prominent clients include Magellan GPS, Oakland Athletics, GoPro, and Pegasus Group Australia Pty Ltd.

Main features and functionalities

NetSuite Order Management System can help your business by ensuring efficient and consistent order management on all aspects of your business. This can be applied to all fulfillment types and all channels throughout the entire order lifecycle. This streamlining can help a business to increase customer lifetime value as well as overall generated revenue. The software also maximizes profitability by managing orders and inventory at a much more efficient rate, speeding up the processes and increases the overall amount of orders taken in.

The software also provides visibility with cross channel interactions and a 360 degree view of customer profiles and orders. This provides complete visibility to the availability of the inventory across all channels. The software also features employee user experiences for omnichannel customer engagement to help empower employees to help customers in all touch points and processes.

What is the actual cost?

ITQlick pricing score is 4.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for NetSuite Order Management. You can also find here pricing information from NetSuite Order Management's website.

Pros

• NetSuite Order Management is highly scalable
• The user interface is superb and easy to use
• Reporting and analytics on NetSuite Order Management are accurate and outstanding
• NetSuite Order Management System is available at any language and can process multiple currencies
• NetSuite Order Management System provides case studies and data sheets for interested clients

Cons

• The software may not be easy to set up and implement
• NetSuite Order Management pricing is a challenge for smaller businesses
• NetSuite Order Management System does not have advanced POS features
• NetSuite Order Management System does not offer user collaboration in a forum

How it stacks up?

Access a head to head analysis of NetSuite Order Management vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is NetSuite Order Management right for you or your business?

NetSuite Order Management is best for businesses of all sizes, supporting small, midsized, and large-scale enterprises. Companies sized from 2-1000+ use the Netsuite Order Management software. The software is utilized in niches like distribution, fashion, software service providers, financial services, et cetera—businesses such as Big Agnes, The Second City, Duck Store, Cindemamn, and Automation.