NetSuite OpenAir Review - why 4.2 stars?

NetSuite OpenAir Review
ITQlick Score: 82/100
ITQlick Rating: (4.2/5)
Pricing: 2/10 - low cost
Category: Professional Services Automation -> NetSuite OpenAir
Ranking:Ranked 22 out of 108 Professional Services Automation systems
Company: NetSuite
Pricing: starts at $399 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: NetSuite OpenAir pricing, NetSuite OpenAir alternatives

Shlomi LaviShlomi Lavi / updated: Jul 14, 2022

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What is NetSuite OpenAir and its features?

NetSuite OpenAir is a cloud-based professional service automation software that can help project based businesses to obtain complete control and real-time visibility.

NetSuite Inc., the company behind NetSuite OpenAir, was founded back in 1998. The company is headquartered in Silicon Valley with over 2,400 employees in nine offices around the world. NetSuite Inc. is popular for providing ERP, CRM, accounting and ecommerce solutions.

What is NetSuite OpenAir rating?

The rating of NetSuite OpenAir is 4.2 stars out of 5 and the total score is 82 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses NetSuite OpenAir?

NetSuite OpenAir is perfect for international mid-size and large enterprises, specifically those in software, wholesale distribution, manufacturing, services and retail sectors. Siemens, Software AG and Aravo are some of the clients of NetSuite OpenAir.

Is it easy to use?

Yes, NetSuite OpenAir makes it fairly easy to use. This product is user friendly and intuitive.

Is NetSuite OpenAir cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently NetSuite OpenAir can't be accessed on mobile, you would need to access it from your computer.

Is NetSuite OpenAir the best Professional Services Automation system?

NetSuite OpenAir is ranked 22 out of 108 software in their category (Professional Services Automation systems).

What are their main features and functionalities?

NetSuite OpenAir comes with project management, resource management, timesheet management, expense management, reporting, invoicing and customizable dashboards features. The project management features can help users to collaborate in real-time, estimate project profitability, easily setup projects, get complete visibility of project profitability and monitor project progress. The resource management functionality can help users to proactively forecast and allocate resources, optimize profit margins, enhance efficiency and productivity. Additional features include centralized resource management and advanced skills tracking and searching.

Project invoices and project-level revenue recognition processes can be automated using the accounting features. The timesheet management part can help users with timesheet entry and timesheet approvals which ensure flexible time entry and improved visibility and control. Other notable features are expense entry and reporting, advanced expense approvals and workflows, real-time personalized dashboards and self-service collaborative reporting.

What are NetSuite OpenAir's pros? (5 Pros)

  • NetSuite OpenAir is perfect for mid-size and large enterprises that are looking for a professional service automation software
  • NetSuite OpenAir comes with multi-language, multi-currency and multi-company support unlike other similar tools
  • 24/7 customer service, including phone and online support
  • Supported integration with Salesforce, Microsoft Dynamics, QuickBooks and SAP
  • NetSuite OpenAir offers mobile access or keeping up-to-date in real-time

What are NetSuite OpenAir's cons? (5 cons)

  • No open API support limits flexibility and customization
  • Report setup can be time consuming and difficult to use for some users
  • Integration with Salesforce feature of NetSuite OpenAir is very limited which can be a problem for some users
  • The professional service automation software’s resource management capabilities and UI flexibility needs improvement
  • The forecasting feature doesn’t get the numbers accurately comparing to other similar PSA solutions

Who are their main alternatives?

The main competitors for Netsuite OpenAir are Unanet PSA and Financialforce PSA.

Unanet PSA includes features for project management & accounting, resource & expense management and project revenue recognition. It supports a collaboration platform to share project related information and status updates amongst team members. Additionally there are analytic tools to gain real-time visibility of project & resource status so that allocations can be optimized to ensure on time project delivery and budgeting. Finally there are options for project forecasting & strategy with an integration manager to connect with third party software.

Netsuite OpenAir also provides a professional services automation solution that includes a library of project management best practices that can be utilized for specific implementations. Additionally there is a facility for resource forecasting to match availability and skills with project requirements. The product is offered as a cloud based solution and supports mobile device access which can be utilized for project information review as well as for logging project time & attendance.

Financialforce PSA is a similar solution which provides project accounting to track revenue & expenses, monitor budgets, support billing & invoicing on milestone completion, as well as conduct project forecasting exercises as well. There is also a ROI calculator which allows project managers to model various financial scenarios to determine how to optimize project profitability.

Netsuite OpenAir in comparison does not include project accounting but provides integration capabilities to leading enterprise & accounting applications to handle financial management. Additionally there are business analytics tools with graphical dashboards & KPIs for performance monitoring.

What is the cost of NetSuite OpenAir?

The cost of license starts at $399 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for NetSuite OpenAir. You can also find here pricing information from NetSuite OpenAir's website.

What should you ask NetSuite during a demo session? (65 questions)

Schedule a demo with NetSuite OpenAir and access 65 must ask questions for the vendor while watching NetSuite OpenAir in action. Visit the vendor's website here.

List of categories

Billing & Invoicing
Document Management
Team Collaboration
File Sharing
Time and Attendance
Proposal management
Project Management
Professional Services Automation
Project Budgeting
Project Portfolio Management

List of features

Budget & Expense Management
Document Management
Issue Tracking
Project Management
Resource Management

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Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.