New Relic Review - why 5 stars?

New Relic Review
ITQlick Score: 77/100
ITQlick Rating:
Pricing: 5.2/10 - average cost
Category: Application Performance Management -> New Relic review
Ranking:Ranked 5 out of 9 Application Performance Management systems
Company: New Relic
Pricing: starts at $49 per month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Cloud
Links: New Relic pricing, New Relic alternatives
Shlomi LaviShlomi Lavi / updated: Feb 26, 2022

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What is New Relic?

New Relic APM is an application monitoring and performance management solution that can help users to monitor apps that are running in hybrid, cloud or on-premise environments. The application monitoring tool can help users to check application performance trends, starting from page load times to slow transactions and list of servers where the app is running.

The developers of New Relic APM have been providing Software as a Service based performance monitoring solutions since 2008. The company has over 90,000 active customers and offers solution for both web and native mobile apps. Companies use their solution to optimize over 200 billion metrics for 3 million apps.

Who is it best for?

New Relic APM is perfect for companies of all sizes, starting from small business to large enterprises. The software is highly scalable and it can be extended as your business grows. EA, Fox and Bloomberg are some of the clients of New Relic APM.

Main features and functionalities

New Relic APM comes with application monitoring, browser monitoring, transaction trace, SQL queries, thread profiler, cross-application tracing, key transactions and app map features. The application monitoring part can help users to check page load times, error rates, list of servers running the app and slow transactions. The browser monitoring feature can help users to check your application’s performance in real-time, gives overview of your browser page load times, browser transactions, Ajax timing and JavaScript errors.

Users can find out the exact SQL statements that are slowing down the website, get samples of the SQL that is not performing properly and then understand where exactly is that SQL is used in the code and how to fix it using the SQL queries feature. The cross application tracing feature can help users to monitor service-oriented and highly distributed apps. Other notable features are JVM performance analyzer, Apdex score, platform plugins and performance data API access.

What is the actual cost?

The cost of license starts at $49 per month. ITQlick pricing score is 5.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for New Relic.

Pros

  • New Relic APM offers application performance management solution for companies of all sizes
  • New Relic APM comes with 24x7 real user monitoring feature for product apps dedicated or deployed
  • The customer support of New Relic APM offers 24x7 hours support for users via phone
  • The application performance management software offers a free subscription and a free 24 day trial
  • The application performance management solution offers cross application tracing unlike other similar tools

Cons

  • New Relic APM doesn’t offer multi-account management feature for both Lite and Pro users
  • New Relic APM’s service SLAs feature is not included in the Lite and Pro package
  • The customer support of New Relic APM requires additional payment for 24x7 phone support
  • The application performance management software doesn’t offer account management feature for Lite and Pro users
  • The application performance management solution’s web interface looks clumsy and can be difficult to use for some customers

How it stacks up?

Access a head to head analysis of New Relic vs alternative software solutions.
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New Reli...
ITQlick rating
5/5
Score
77/100
Pricing
5.2/10
License pricing
$49 per month
Functionality
9
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AlertSite
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4.8/10
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SAP Perf...
ITQlick rating
2.8/5
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3
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Dynatrace
ITQlick rating
5/5
Score
83/100
Pricing
6.2/10
License pricing
$74 per month
Functionality
3
Elasticsearch
ITQlick rating
5/5
Score
80/100
Pricing
4.2/10
License pricing
$95 per month
Functionality
4

Frequently Asked Questions (FAQs)

Is it the best Application Performance Management system?

New Relic is ranked 5 out of 9 software in their category (Application Performance Management systems).

How they are rated on ITQlick?

The rating of New Relic is 5 stars out of 5 and the total score is 77 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, New Relic makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently New Relic can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between New Relic and alternatives?

The most popular alternatives to New Relic in 2023: AlertSite, SAP Perform & Reward, Dynatrace, Elasticsearch, AppManager. Access the complete competitors analysis here - New Relic VS Application Performance Management Software alternatives.

List of categories

Performance Management
Application Monitoring
Application Development
Application server

List of features

24/7 Telephone Support
API
Mobile Access
Version Control
Web Hosted Solution

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.