Nextiva VoIP Review - why 4.2 stars?

Nextiva Business VoIP Review
ITQlick Score: 93/100
ITQlick Rating: (4.2/5)
Pricing: 3.2/10 - low cost
Category: VoIP -> Nextiva VoIP
Ranking:Ranked 3 out of 164 VoIP systems
Company: Nextiva
Pricing: starts at $11.95 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Cloud
Links: Nextiva VoIP pricing, Nextiva VoIP alternatives

Shlomi LaviShlomi Lavi / updated: Mar 11, 2022

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What is Nextiva VoIP?

Nextiva Hosted Call Center is a cloud-based VoIP center phone system designed to cater to greater-than-normal call volumes. Some of its features include;
  • Interactive Voice Response (IVR): This feature allows you to redirect inbound calls to the correct call center personnel.
  • Call Recording: with this functionality, you can listen to, pause, and record your customer correspondences whenever you like.
  • Automatic Call Distribution (ACD): The Automatic Call Distribution feature lets you allocate calls depending on IVR options, level of technical support, business hours, and lots more.
  • VoIP Phone Numbers: You can get both toll-free and local phone numbers or port your current numbers with it.
  • Call Routing: This feature lets you manage your communications with your customers like a professional.
  • Reporting and Dashboards: Access to more than forty sophisticated features and insights to effectively quantify your company VoIP call center.
Nextiva Hosted Call Center is a HIPAA-compliant system founded in 2008 and located in Scottdale, Ariz. This VoIP call center handles billions of calls yearly for more than eighty thousand companies with the help of its 1029 employees scattered across four locations in the globe. Companies can seamlessly use Nextiva Hosted Call Center to track call flow in real. Companies always have enough operator coverage with it, ensuring that you do not miss your calls.


What is Nextiva VoIP rating?

The rating of Nextiva VoIP is 4.2 stars out of 5 and the total score is 93 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses Nextiva VoIP?

Nextiva is ideal for small companies and large call centers. It is designed to suit several industries and serves a wide range of business types from manufacturing, service-oriented to organizational institutions.

The long list of satisfied customers testify to the fact that this software serves a wide range and scale of industry. Nextiva has been implemented by law firms, real estates, healthcare institutes, media company, insurance firms, and many others. With Nextiva, there is something for everyone.

Is Nextiva VoIP the best VoIP system?

Nextiva VoIP is ranked 3 out of 164 software in their category (VoIP systems).

What are their main features and functionalities?

The most apparent reason for using Nextiva VoIP is for communication. The phone is one of the oldest ways to communicate, even in the presence of Internet. VoIP solutions combine the power of telephone communication with the web to produce even more powerful outcomes that greatly benefit businesses and organizations. A business phone system enables companies to expand call capacity, which is extremely useful if the nature of the business is to constant communication with customers and associates.

Nextiva features allow you to manage a remote workforce; second, you can have flawless communication whether you are using a mobile phone or desktop; and third, you can save on cost and time by unifying your communications systems.

What are Nextiva VoIP's pros? (5 Pros)

  • customer hoAccommodate tline
  • Includes user-friendly recording portal
  • Crystal-clear call recordings
  • Voice messages with transcriptions
  • Measures weekly performance and availability

What are Nextiva VoIP's cons? (5 cons)

  • The admin portal is complicated
  • Do not include an SMS feature
  • The system offers very basic phone log details, which could be a minor issue for small businesses
  • Advanced call analytics is not offered in Nextiva, which some big users might need
  • The click-to-call functionality inside the CRM offering is finicky

Who are their main alternatives?

Some of the closest competitors of Nextiva Hosted Call Center include RingCentral MVP, 3CX, Dialpad Talk, GoToConnect, and Vonage Business Communications. They compare with Nextiva Hosted Call Center in the following ways:
  • Functionality: Compared to RingCentral MVP, Nextiva comes with fewer functionalities. All of its features are offered by RingCentral MVP, and even more features, like Team collaboration and conferencing meetings. 3CX comes with more functionality than Nextiva, plus additional features like Microsoft 365 integration, Facebook messages management, and send business texts. Dialpad comes with virtually every functionality contained in Nextiva with other features like Voice Intelligence and Web Conferencing. GoToconnect and Nextiva appear to have an equal number of features.
  • Customers/Industries: When compared with its competitors in terms of its target industries, Nextiva is average. Nextiva targets four industries (Phone, VoIP, CRM, and Video Conferencing). On the other hand, GoToconnect targets just two industries (VoIP and Video Conferencing). RingCentral MVP targets fewer industries than Nextiva, targeting just Message, Video, and Phone. It has 250,000 customers across 190 countries, while Nextiva has about 100,000 customers.
  • Cost: Nextiva starts at $50/month, RingCentral begins at $19.99/user/month, 3CX starts at $0/month for those in their first year, GoToconnect begins at $24.00/user /month, and Vonage Business starts at $19.99 per month/per line.
  • Cloud-based/On-premise: Nextiva Hosted Call Center and all of its closest alternatives are all cloud-based systems.
  • Popularity: TNextiva Hosted Call Center serves about 100,000 across companies of different sizes and industries. 3CX has 50,000 customers worldwide, with notable customers such as Hugo Boss, McDonald, Harley Davidson, Ramada Plaza Antwerp, Pepsi, and Wilson Sporting Goods. Like Nextiva Hosted Call Center, about 100,000 customers use Vonage, but unlike Nextiva Hosted Call Center, it is publicly traded as VG S&P 600 component.
  • Scalability: Nextiva POS is suitable for small, medium, and large businesses. But Gotoconnect is specially made for the thriving of small businesses. Compared to its alternatives, Nextiva Hosted Call Center is suitable for businesses of all sizes.
  • Customer Support: Nextiva Hosted Call Center has 24/7 customer support email, phone support, and Live Chat functionality.

What is the cost of Nextiva VoIP?

Nextiva Hosted Call Center comes with three different pricing options, The Call Center Pro $50/month per user and Call Center Enterprise $100/month per user. The Call Center Pro package is the most popular package that this vendor offers. It does not require any setup fees, includes unlimited call queues, and has an intelligent call distribution feature.

The Call Center Enterprise package is the second option. It comes with every feature that Call Center Pro contains, plus a queue management feature. We cost-rated Nextiva Hosted Call Center at 1.8 out of 5. It shows that it is a low-cost call center solution. However, when placed side-by-side to its alternatives, Nextiva Hosted Call Center is a pricier option.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Nextiva VoIP. You can also find here pricing information from Nextiva VoIP's website.

What should you ask Nextiva during a demo session? (65 questions)

Schedule a demo with Nextiva VoIP and access 65 must ask questions for the vendor while watching Nextiva VoIP in action.

Where Nextiva VoIP is used?

Nextiva Hosted Call Center is suitable for businesses of all sizes, where it helps them with their inventory management, transaction recording, and sales analysis needs. About 100 000 customers use it. Some Nextiva Hosted Call Center notable customers include PAC 12, United Way, YMCA, Taco Bell, Barstool Sports.

List of categories

Auto Attendant
Automatic Call Distribution (ACD)
Call Recording
Communications Workforce Scheduling
Computer Telephony Integration (CTI)
Conference Calling
Internet Fax
PBX Phone Systems
SIP Trunking
Softphone
VoIP
Call Center Workforce Management

List of features

3-Way Calling
Call Blocking
Call Forwarding
Call Hunt
Call Return (*69)
Call Transfer
Call Waiting
Caller ID with Name
Repeat Dialing
Simultaneous Rings
Speed-Dial

Nextiva VoIP Vs. Alternatives

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jive
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ShoreTel
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3CX
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4.5/5
Score
90/100
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5.6/10
License pricing
$135 per year
Functionality
13
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.