Nextiva VoIP Review - why 4.2 stars?

Shlomi LaviShlomi Lavi / updated: Jul 14, 2020

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What is Nextiva VoIP?

Main category: VoIP

Nextiva Business VoIP is cloud-based communication, collaboration, call center and telephony services designed for small businesses in multiple industry verticals. The solution helps the user eliminate the need for the traditional phone system. The core packages include scalable PBX trunks, VoIP phone systems, online faxing and hosted call centers.

Some of its key features include caller ID, advanced call routing, conference phones and mobile integration and more. The call center systems come in two versions that include Call Center Pro and Call Center Enterprise. The call center is ideal SMB phone centers.

The call center Enterprise provides tools for DNIS support and outgoing call control. The Operating System(s) include Mac OS, and Web browser (OS agnostic). It offers business text messaging, VoIP app and phones and vFax and more.

Nextiva VoIP rating -

The rating of Nextiva VoIP is 4.2 stars out of 5 and the total score is 93 out of 100. The rating and score are based on ITQlick expert review. We publish unbiased reviews, learn more in our score and rating methodology page

Typical Customers

Nextiva is ideal for small companies and large call centers. It is designed to suit several industries and serves a wide range of business types from manufacturing, service-oriented to organizational institutions.

The long list of satisfied customers testify to the fact that this software serves a wide range and scale of industry. Nextiva has been implemented by law firms, real estates, healthcare institutes, media company, insurance firms, and many others. With Nextiva, there is something for everyone.

Features

The most apparent reason for using Nextiva VoIP is for communication. The phone is one of the oldest ways to communicate, even in the presence of Internet. VoIP solutions combine the power of telephone communication with the web to produce even more powerful outcomes that greatly benefit businesses and organizations. A business phone system enables companies to expand call capacity, which is extremely useful if the nature of the business is to constant communication with customers and associates.

Nextiva features allow you to manage a remote workforce; second, you can have flawless communication whether you are using a mobile phone or desktop; and third, you can save on cost and time by unifying your communications systems.

Nextiva VoIP 5 Pros

  • Users can enjoy unlimited calling with no per minute charge and unlimited calls to USA, Puerto Rico and Canada
  • Instant unlimited faxing is also available from email, computer programs or mobile units, with no need to tie up phone line
  • You can benefit from a unified communications system that combines video, mobile, web and voice
  • HD voice quality, no static and call degradation
  • Nextiva Business VoIP telephones guarantee easy setup because with their trademark goal, Amazing Service™

Nextiva VoIP 2 Cons

  • Nextiva’s 15-way call conference is a paid-for extra feature, while some competitors offer it for free
  • An additional fee is required for more than 10 extensions

Competitors & Alternatives

The two main competitors of Nextiva Business VoIP include eTollFree and Fenero. eTollFree is a cloud-based call-center solution just like Nextiva Business VoIP. eTollFree is a product of eTollFree which was founded in 2010 and based in the United States, and contrary Nextiva Business VoIP is a product of Nextiva which was founded in 2008 and based in the United States.

Nextiva offers support online, during the business hours, and via a 24/7 live rep and in comparison eTollFree offers support online and during the business hours. Nextiva training is via documentation, live online and in-person while eTollFree training is via documentation and live online.

Both Fenero and Nextiva are cloud-based call-center solution designed for small and midsize businesses. Fenero is a product of Fenero which was founded in 2013 and based in the United States, but Nextiva Business VoIP is a product of Nextiva which was founded in 2008 and based in the United States. Fenero offers support during the business hours, and on the other hand, Nextiva offers support online, during the business hours and via a 24/7 live rep. . The full list of competitors can be found here.

Nextiva VoIP Pricing Information

The cost of license starting from $19.95 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Nextiva VoIP

Questions to ask the vendor during a demo

Schedule a demo with Nextiva VoIP and access 25 must ask questions for the vendor while watching Nextiva VoIP in action.

Is it the right software for you?

Nextiva Business VoIP is ideal for small and medium enterprises. It caters to multiple industries including Accounting, Automotive, Healthcare, High Tech, Insurance, Legal, Logistics, Nonprofits, Real Estate, Restaurants and Retail and more.

Nextiva VoIP Categories

Auto Attendant
Automatic Call Distribution (ACD)
Call Recording
Communications Workforce Scheduling
Computer Telephony Integration (CTI)
Conference Calling
Internet Fax
PBX Phone Systems
SIP Trunking
Softphone
VoIP
Call Center Workforce Management

Nextiva VoIP specifications

ITQlick Score: 93/100
ITQlick Rating: (4.2/5)
Company: Nextiva
Address: Arizona, United States
Pricing: Starting from $19.95 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

Nextiva VoIP Features

3-Way Calling
Call Blocking
Call Forwarding
Call Hunt
Call Return (*69)
Call Transfer
Call Waiting
Caller ID with Name
Repeat Dialing
Simultaneous Rings
Speed-Dial

Nextiva VoIP Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
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Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.