Nextiva VoIP Review - why 4.2 stars?
Compare Pricing
ITQlick Score: | 93/100 |
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ITQlick Rating: |
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Pricing: | 3.2/10 - low cost |
Category: | VoIP -> Nextiva VoIP review |
Ranking: | Ranked 1 out of 164 VoIP systems |
Company: | Nextiva |
Pricing: | starts at $11.95 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Cloud |
Links: | Nextiva VoIP pricing, Nextiva VoIP alternatives |

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Table of Contents
What is Nextiva VoIP?
Nextiva Hosted Call Center is a cloud-based VoIP center phone system designed to cater to greater-than-normal call volumes. Some of its features include;- Interactive Voice Response (IVR): This feature allows you to redirect inbound calls to the correct call center personnel.
- Call Recording: with this functionality, you can listen to, pause, and record your customer correspondences whenever you like.
- Automatic Call Distribution (ACD): The Automatic Call Distribution feature lets you allocate calls depending on IVR options, level of technical support, business hours, and lots more.
- VoIP Phone Numbers: You can get both toll-free and local phone numbers or port your current numbers with it.
- Call Routing: This feature lets you manage your communications with your customers like a professional.
- Reporting and Dashboards: Access to more than forty sophisticated features and insights to effectively quantify your company VoIP call center.
Who is it best for?
Nextiva is ideal for small companies and large call centers. It is designed to suit several industries and serves a wide range of business types from manufacturing, service-oriented to organizational institutions.The long list of satisfied customers testify to the fact that this software serves a wide range and scale of industry. Nextiva has been implemented by law firms, real estates, healthcare institutes, media company, insurance firms, and many others. With Nextiva, there is something for everyone.
Main features and functionalities
The most apparent reason for using Nextiva VoIP is for communication. The phone is one of the oldest ways to communicate, even in the presence of Internet. VoIP solutions combine the power of telephone communication with the web to produce even more powerful outcomes that greatly benefit businesses and organizations. A business phone system enables companies to expand call capacity, which is extremely useful if the nature of the business is to constant communication with customers and associates.Nextiva features allow you to manage a remote workforce; second, you can have flawless communication whether you are using a mobile phone or desktop; and third, you can save on cost and time by unifying your communications systems.
What is the actual cost?
Nextiva has three pricing plans starting at $25.95 per user per month. The different plans are Essential, Professional, and Enterprise. There are both monthly and annual contracts available. There is no free trial available.
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Essential- Costs $25.95 per user per month.
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Professional- Costs $30.95 per user per month.
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Enterprise- Costs $40.95 per user per month.
ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Nextiva VoIP. You can also find here pricing information from Nextiva VoIP's website.
Pros
- customer hoAccommodate tline
- Includes user-friendly recording portal
- Crystal-clear call recordings
- Voice messages with transcriptions
- Measures weekly performance and availability
Cons
- The admin portal is complicated
- Do not include an SMS feature
- The system offers very basic phone log details, which could be a minor issue for small businesses
- Advanced call analytics is not offered in Nextiva, which some big users might need
- The click-to-call functionality inside the CRM offering is finicky
How it stacks up?
Access a head to head analysis of Nextiva VoIP vs alternative software solutions.Frequently Asked Questions (FAQs)
Is Nextiva VoIP right for you or your business?
Nextiva Hosted Call Center is suitable for businesses of all sizes, where it helps them with their inventory management, transaction recording, and sales analysis needs. About 100 000 customers use it. Some Nextiva Hosted Call Center notable customers include PAC 12, United Way, YMCA, Taco Bell, Barstool Sports.List of categories
List of features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.