Nextiva VoIP Review - why 4.2 stars?

• Interactive Voice Response (IVR): This feature allows you to redirect inbound calls to the correct call center personnel.
• Call Recording: with this functionality, you can listen to, pause, and record your customer correspondences whenever you like.
• Automatic Call Distribution (ACD): The Automatic Call Distribution feature lets you allocate calls depending on IVR options, level of technical support, business hours, and lots more.
• VoIP Phone Numbers: You can get both toll-free and local phone numbers or port your current numbers with it.
• Call Routing: This feature lets you manage your communications with your customers like a professional.
• Reporting and Dashboards: Access to more than forty sophisticated features and insights to effectively quantify your company VoIP call center.

• customer hoAccommodate tline
• Includes user-friendly recording portal
• Crystal-clear call recordings
• Voice messages with transcriptions
• Measures weekly performance and availability

• The admin portal is complicated
• Do not include an SMS feature
• The system offers very basic phone log details, which could be a minor issue for small businesses
• Advanced call analytics is not offered in Nextiva, which some big users might need
• The click-to-call functionality inside the CRM offering is finicky

• Functionality: Compared to RingCentral MVP, Nextiva comes with fewer functionalities. All of its features are offered by RingCentral MVP, and even more features, like Team collaboration and conferencing meetings. 3CX comes with more functionality than Nextiva, plus additional features like Microsoft 365 integration, Facebook messages management, and send business texts. Dialpad comes with virtually every functionality contained in Nextiva with other features like Voice Intelligence and Web Conferencing. GoToconnect and Nextiva appear to have an equal number of features.
• Customers/Industries: When compared with its competitors in terms of its target industries, Nextiva is average. Nextiva targets four industries (Phone, VoIP, CRM, and Video Conferencing). On the other hand, GoToconnect targets just two industries (VoIP and Video Conferencing). RingCentral MVP targets fewer industries than Nextiva, targeting just Message, Video, and Phone. It has 250,000 customers across 190 countries, while Nextiva has about 100,000 customers.
• Cost: Nextiva starts at $50/month, RingCentral begins at $19.99/user/month, 3CX starts at $0/month for those in their first year, GoToconnect begins at $24.00/user /month, and Vonage Business starts at $19.99 per month/per line.
• Cloud-based/On-premise: Nextiva Hosted Call Center and all of its closest alternatives are all cloud-based systems.
• Popularity: TNextiva Hosted Call Center serves about 100,000 across companies of different sizes and industries. 3CX has 50,000 customers worldwide, with notable customers such as Hugo Boss, McDonald, Harley Davidson, Ramada Plaza Antwerp, Pepsi, and Wilson Sporting Goods. Like Nextiva Hosted Call Center, about 100,000 customers use Vonage, but unlike Nextiva Hosted Call Center, it is publicly traded as VG S&P 600 component.
• Scalability: Nextiva POS is suitable for small, medium, and large businesses. But Gotoconnect is specially made for the thriving of small businesses. Compared to its alternatives, Nextiva Hosted Call Center is suitable for businesses of all sizes.
• Customer Support: Nextiva Hosted Call Center has 24/7 customer support email, phone support, and Live Chat functionality.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Nextiva VoIP. You can also find here pricing information from Nextiva VoIP's website.