Nextiva Business VoIP Review

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Last updated: Sep 07, 2018

Nextiva Business VoIP Review

18 reviews
(4.2/5)

Start up, Small business, Medium business, Large business

Nextiva is a cloud-based business phone system that can be integrated with various CRM applications. Using its powerful features, a company can enhance work performance by communication. Nextiva is offered in

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What is Nextiva Business VoIP? Updated: Sep 07, 2018

Nextiva is a cloud-based business phone system that can be integrated with various CRM applications. Using its powerful features, a company can enhance work performance by communication. Nextiva is offered in two different packages based on business size.

Nextiva is an American company founded in 2006. Headed by Thomas Gorny, the firm was able to develop products such as Nextiva Office, Connect and vFax. It is dedicated to make their clients run as efficiently and profitably as possible. The awards and recognitions received by Nextiva throughout the years have proven how its value.

Nextiva Business VoIP Average Rating -

The average rating of Nextiva Business VoIP is 4.2 stars. The rating is based on 18 aggregated online reviews.

Nextiva Business VoIP Typical Customers

Nextiva is ideal for small companies and large call centers. It is designed to suit several industries and serves a wide range of business types from manufacturing, service-oriented to organizational institutions.

The long list of satisfied customers testify to the fact that this software serves a wide range and scale of industry. Nextiva has been implemented by law firms, real estates, healthcare institutes, media company, insurance firms, and many others. With Nextiva, there is something for everyone.

Nextiva Business VoIP Features

The most apparent reason for using Nextiva VoIP is for communication. The phone is one of the oldest ways to communicate, even in the presence of Internet. VoIP solutions combine the power of telephone communication with the web to produce even more powerful outcomes that greatly benefit businesses and organizations. A business phone system enables companies to expand call capacity, which is extremely useful if the nature of the business is to constant communication with customers and associates.

Nextiva features allow you to manage a remote workforce; second, you can have flawless communication whether you are using a mobile phone or desktop; and third, you can save on cost and time by unifying your communications systems.

Nextiva Business VoIP 5 Pros

  • Users can enjoy unlimited calling with no per minute charge and unlimited calls to USA, Puerto Rico and Canada
  • Instant unlimited faxing is also available from email, computer programs or mobile units, with no need to tie up phone line
  • You can benefit from a unified communications system that combines video, mobile, web and voice
  • HD voice quality, no static and call degradation
  • Nextiva Business VoIP telephones guarantee easy setup because with their trademark goal, Amazing Service™

Nextiva Business VoIP 2 Cons

  • Nextiva’s 15-way call conference is a paid-for extra feature, while some competitors offer it for free
  • An additional fee is required for more than 10 extensions

Nextiva Business VoIP Alternatives

Nextiva’s main competitors are Vonage Business Solutions and ShoreTel Sky.

Vonage Business Solutions provides a comprehensive VOIP solution with a cloud based PBX that requires no equipment at a company’s premises. It functions as a normal phone exchange with call management features such as transfer, screening, waiting, forwarding, voicemail and conferencing to mention a few. It allows remote access from anywhere and includes a virtual receptionist as well. Additionally it supports voicemail to email for certain plans and also includes integration with mobile phones.

Nextiva provides a similar VOIP solution but extends it to support a hosted call center and integration with broadband internet & faxing as well. Additionally it has a feature to combine voice, video and instant messaging into one application which is then accessible from any internet enabled device including mobile phones. Nextiva also provides companies with a choice of several cloud enabled phones as an option to be included with their VOIP package.

Then there is ShoreTel Sky which provides integration options to business applications such as ERP & CRM systems where client communication management is required. Additionally the product supports unified communications allowing users to start their conversations on any device and continue it on another one without any integration issues. It also supports Business Intelligence tools for reporting and call analysis to enhance client communications.

Nextiva while not fully supporting these features currently does provide another unique option. This is its Drive solution with allows cloud based backup of files, which includes device real-time syncing and encrypted data transfer technologies as well.

Nextiva Business VoIP Pricing Information

Nextiva Business VoIP has two packages: The OfficePro, priced at $19.95 a month, and the Office Enterprise edition for $29.95 a month.

Nextiva Business VoIP demo

25 questions to ask the vendor on Nextiva Business VoIP demo


Nextiva Business VoIP Categories

Online CRM
Customer Engagement
Complaint Management
Call Center Workforce Management
VoIP
Softphone
SIP Trunking
Private Branch eXchange (PBX) System
Internet Fax
Conference Calling
Computer Telephony Integration (CTI)
Communications Workforce Scheduling

Specifications

Company:
Address: Arizona, United States
Website:Nextiva Business VoIP
Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux


Nextiva Business VoIP Features

3-Way Calling
Call Blocking
Call Forwarding
Call Hunt
Call Return (*69)
Call Transfer
Call Waiting
Caller ID with Name
Repeat Dialing
Simultaneous Rings
Speed-Dial


Nextiva Business VoIP Demo:


Nextiva Business VoIP Video:

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Nextiva Business VoIP 8 Alternatives