Nextiva VoIP Review - why 4.2 stars?
Compare Pricing
ITQlick Score: | 93/100 |
---|---|
ITQlick Rating: | (4.2/5) |
Pricing: | 3.2/10 - low cost |
Category: | VoIP -> Nextiva VoIP |
Ranking: | Ranked 3 out of 164 VoIP systems |
Company: | Nextiva |
Pricing: | starts at $11.95 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Cloud |
Links: | Nextiva VoIP pricing, Nextiva VoIP alternatives |

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn more by reading our advertiser disclosure.
What is Nextiva VoIP?
- Interactive Voice Response (IVR): This feature allows you to redirect inbound calls to the correct call center personnel.
- Call Recording: with this functionality, you can listen to, pause, and record your customer correspondences whenever you like.
- Automatic Call Distribution (ACD): The Automatic Call Distribution feature lets you allocate calls depending on IVR options, level of technical support, business hours, and lots more.
- VoIP Phone Numbers: You can get both toll-free and local phone numbers or port your current numbers with it.
- Call Routing: This feature lets you manage your communications with your customers like a professional.
- Reporting and Dashboards: Access to more than forty sophisticated features and insights to effectively quantify your company VoIP call center.
What is Nextiva VoIP rating?
Who uses Nextiva VoIP?
The long list of satisfied customers testify to the fact that this software serves a wide range and scale of industry. Nextiva has been implemented by law firms, real estates, healthcare institutes, media company, insurance firms, and many others. With Nextiva, there is something for everyone.
Is Nextiva VoIP the best VoIP system?
What are their main features and functionalities?
Nextiva features allow you to manage a remote workforce; second, you can have flawless communication whether you are using a mobile phone or desktop; and third, you can save on cost and time by unifying your communications systems.
What are Nextiva VoIP's pros? (5 Pros)
- customer hoAccommodate tline
- Includes user-friendly recording portal
- Crystal-clear call recordings
- Voice messages with transcriptions
- Measures weekly performance and availability
What are Nextiva VoIP's cons? (5 cons)
- The admin portal is complicated
- Do not include an SMS feature
- The system offers very basic phone log details, which could be a minor issue for small businesses
- Advanced call analytics is not offered in Nextiva, which some big users might need
- The click-to-call functionality inside the CRM offering is finicky
Who are their main alternatives?
- Functionality: Compared to RingCentral MVP, Nextiva comes with fewer functionalities. All of its features are offered by RingCentral MVP, and even more features, like Team collaboration and conferencing meetings. 3CX comes with more functionality than Nextiva, plus additional features like Microsoft 365 integration, Facebook messages management, and send business texts. Dialpad comes with virtually every functionality contained in Nextiva with other features like Voice Intelligence and Web Conferencing. GoToconnect and Nextiva appear to have an equal number of features.
- Customers/Industries: When compared with its competitors in terms of its target industries, Nextiva is average. Nextiva targets four industries (Phone, VoIP, CRM, and Video Conferencing). On the other hand, GoToconnect targets just two industries (VoIP and Video Conferencing). RingCentral MVP targets fewer industries than Nextiva, targeting just Message, Video, and Phone. It has 250,000 customers across 190 countries, while Nextiva has about 100,000 customers.
- Cost: Nextiva starts at $50/month, RingCentral begins at $19.99/user/month, 3CX starts at $0/month for those in their first year, GoToconnect begins at $24.00/user /month, and Vonage Business starts at $19.99 per month/per line.
- Cloud-based/On-premise: Nextiva Hosted Call Center and all of its closest alternatives are all cloud-based systems.
- Popularity: TNextiva Hosted Call Center serves about 100,000 across companies of different sizes and industries. 3CX has 50,000 customers worldwide, with notable customers such as Hugo Boss, McDonald, Harley Davidson, Ramada Plaza Antwerp, Pepsi, and Wilson Sporting Goods. Like Nextiva Hosted Call Center, about 100,000 customers use Vonage, but unlike Nextiva Hosted Call Center, it is publicly traded as VG S&P 600 component.
- Scalability: Nextiva POS is suitable for small, medium, and large businesses. But Gotoconnect is specially made for the thriving of small businesses. Compared to its alternatives, Nextiva Hosted Call Center is suitable for businesses of all sizes.
- Customer Support: Nextiva Hosted Call Center has 24/7 customer support email, phone support, and Live Chat functionality.
What is the cost of Nextiva VoIP?
The Call Center Enterprise package is the second option. It comes with every feature that Call Center Pro contains, plus a queue management feature. We cost-rated Nextiva Hosted Call Center at 1.8 out of 5. It shows that it is a low-cost call center solution. However, when placed side-by-side to its alternatives, Nextiva Hosted Call Center is a pricier option.
What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Nextiva VoIP. You can also find here pricing information from Nextiva VoIP's website.
What should you ask Nextiva during a demo session? (65 questions)
Where Nextiva VoIP is used?
Nextiva Hosted Call Center is suitable for businesses of all sizes, where it helps them with their inventory management, transaction recording, and sales analysis needs. About 100 000 customers use it. Some Nextiva Hosted Call Center notable customers include PAC 12, United Way, YMCA, Taco Bell, Barstool Sports.List of categories
List of features
Nextiva VoIP Vs. Alternatives
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.