Nextiva VoIP Review - why 4.2 stars?

Shlomi Lavi / updated: Mar 11, 2022

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What is Nextiva VoIP?

Nextiva Hosted Call Center is a cloud-based VoIP center phone system designed to cater to greater-than-normal call volumes. Some of its features include;

• Interactive Voice Response (IVR): This feature allows you to redirect inbound calls to the correct call center personnel.
• Call Recording: with this functionality, you can listen to, pause, and record your customer correspondences whenever you like.
• Automatic Call Distribution (ACD): The Automatic Call Distribution feature lets you allocate calls depending on IVR options, level of technical support, business hours, and lots more.
• VoIP Phone Numbers: You can get both toll-free and local phone numbers or port your current numbers with it.
• Call Routing: This feature lets you manage your communications with your customers like a professional.
• Reporting and Dashboards: Access to more than forty sophisticated features and insights to effectively quantify your company VoIP call center.

Nextiva Hosted Call Center is a HIPAA-compliant system founded in 2008 and located in Scottdale, Ariz. This VoIP call center handles billions of calls yearly for more than eighty thousand companies with the help of its 1029 employees scattered across four locations in the globe. Companies can seamlessly use Nextiva Hosted Call Center to track call flow in real. Companies always have enough operator coverage with it, ensuring that you do not miss your calls.

Who is it best for?

Nextiva is ideal for small companies and large call centers. It is designed to suit several industries and serves a wide range of business types from manufacturing, service-oriented to organizational institutions.

The long list of satisfied customers testify to the fact that this software serves a wide range and scale of industry. Nextiva has been implemented by law firms, real estates, healthcare institutes, media company, insurance firms, and many others. With Nextiva, there is something for everyone.

Main features and functionalities

The most apparent reason for using Nextiva VoIP is for communication. The phone is one of the oldest ways to communicate, even in the presence of Internet. VoIP solutions combine the power of telephone communication with the web to produce even more powerful outcomes that greatly benefit businesses and organizations. A business phone system enables companies to expand call capacity, which is extremely useful if the nature of the business is to constant communication with customers and associates.

Nextiva features allow you to manage a remote workforce; second, you can have flawless communication whether you are using a mobile phone or desktop; and third, you can save on cost and time by unifying your communications systems.

What is the actual cost?

Nextiva Hosted Call Center comes with three different pricing options, The Call Center Pro $50/month per user and Call Center Enterprise $100/month per user. The Call Center Pro package is the most popular package that this vendor offers. It does not require any setup fees, includes unlimited call queues, and has an intelligent call distribution feature.

The Call Center Enterprise package is the second option. It comes with every feature that Call Center Pro contains, plus a queue management feature. We cost-rated Nextiva Hosted Call Center at 1.8 out of 5. It shows that it is a low-cost call center solution. However, when placed side-by-side to its alternatives, Nextiva Hosted Call Center is a pricier option.

ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Nextiva VoIP. You can also find here pricing information from Nextiva VoIP's website.

Pros

• customer hoAccommodate tline
• Includes user-friendly recording portal
• Crystal-clear call recordings
• Voice messages with transcriptions
• Measures weekly performance and availability

Cons

• The admin portal is complicated
• Do not include an SMS feature
• The system offers very basic phone log details, which could be a minor issue for small businesses
• Advanced call analytics is not offered in Nextiva, which some big users might need
• The click-to-call functionality inside the CRM offering is finicky

How it stacks up?

Access a head to head analysis of Nextiva VoIP vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Nextiva VoIP right for you or your business?

Nextiva Hosted Call Center is suitable for businesses of all sizes, where it helps them with their inventory management, transaction recording, and sales analysis needs. About 100 000 customers use it. Some Nextiva Hosted Call Center notable customers include PAC 12, United Way, YMCA, Taco Bell, Barstool Sports.