nextiva app Review - why 4.5 stars?
Compare Pricing
ITQlick Score: | 99/100 |
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ITQlick Rating: | (4.5/5) |
Pricing: | 3.6/10 - low cost |
Category: | Call Center -> nextiva app |
Ranking: | Ranked 1 out of 240 Call Center systems |
Company: | Nextiva |
Pricing: | starts at $11.95 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | nextiva app pricing, nextiva app alternatives |

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What is nextiva app and its features?
- Interactive Voice Response (IVR): This feature transfers incoming calls to the appropriate call center agents.
- Call Recording: This Nextiva Hosted Call Center feature allows call center teams to record, pause and listen to customer concerns at various times.
- Automatic Call Distribution (ACD): With this feature, businesses can allocate calls based on business hours, IVR options, tech support level, and more.
- Call Routing: This feature professionally manages business customer interactions by preventing customers from repeating their requests.
What is nextiva app rating?
Who uses nextiva app?
You can see from the long list of completely satisfied customers that the software serves a wide range as well as range of market. There are law office, realties, medical care institutes, media firm, insurance policy companies and several others. With Nextiva, there is something for every person.
Is it easy to use?
Is nextiva app cloud-based?
Can it be used on mobile?
Is nextiva app the best Call Center system?
What are their main features and functionalities?
A business phone system makes it possible for business to expand call capability, which is incredibly valuable if the nature of the business is to continuously interact with clients and also associates. With the functions of Nextiva, you can even enjoy higher advantages.
For one, you can handle a remote labor force; second, you can have flawless communication whether you are utilizing a smart phone or desktop computer; and 3rd, you can reduce cost and also time by unifying your communications systems.
What are nextiva app's pros? (5 Pros)
- The platform synchronizes perfectly with the mobile app
- The NexOS is user-friendly
- The software is highly scalable
- Voice messages with transcriptions
- Measures weekly performance and availability
What are nextiva app's cons? (5 cons)
- Sometimes it gives off an error saying chat is not available
- Do not include an SMS feature
- The system offers very basic phone log details, which could be a minor issue for small businesses
- Advanced call analytics is not offered in Nextiva, which some big users might need
- The click-to-call functionality inside the CRM offering is finicky
Who are their main alternatives?
- Functionality: Nextiva Hosted Call Center comes with a host of features that can also be found in its alternatives, and some of them Are Team Collaboration and Video (Via Cospace), Voice Administration, Meetings, Voice Productivity. While Screen Sharing is available on Nextiva Hosted Call Center, Aircall is missing the Screen Sharing, among other video conferencing features.
- Customers/Industries: Nextiva Hosted Call Center and its alternatives target various but almost similar industries. Some of these industries are Education, Healthcare, Real Estate, Technology, Professional Services, Legal, Retail, etc. Nextiva Hosted Call Center has about 100k customers, but Dialpad is used by big companies like WeWork, Quora, Crunchbase, etc.
- Cost: Nextiva Hosted Call Center has a license starting price of $17.95 per user per month, Dialpad has a starting license price of $15 per month per user, RingCentral has a license starting price of $19 per user per month, while Aircall has no publicly available license pricing.
- Cloud-Based/On-Premise: All the mentioned call center systems are cloud-based.
- Scalability: Nextiva Hosted Call Center, Aircall, Dialpad, and RingCentral are designed for businesses scaling from small businesses to medium and large size enterprises.
- Support: Nextiva Hosted Call Center has many software supports channels like Email/Help Desk, FAQs/Forum, 24/7 live rep, Phone Support, and Chat support, but unlike its closest competitors, the software does not feature the Knowledge Base support channel.
What is the cost of nextiva app?
The Essential plan has a license price starting from $11.95 per user per month. It features unlimited video calls, Auto-attendant and toll-free numbers, integrations with Outlook and Google contacts, voicemail to email notifications, unlimited internet and Fax, etc.
The Professional plan has a license price starting from $20.95 per user per month. It has everything the Essential plan plus Unlimited conference calls, 40 participants, Unlimited video conferencing, up to 250 participants, Call Pop, up to 250 contacts, Mobile SMS/MMS, Extended integrations with Salesforce, HubSpot, Zendesk, etc.
The Enterprise plan price starts from $26.95 per user per month. It has everything in the professional plan plus Unlimited participants on voice & video conferencing, Unlimited video conference recording & call recording, Unlimited call pop, Voice analytics & voicemail transcription, Extended integrations with Microsoft Teams, Oracle Sales Cloud, ServiceNow, Single Sign-On.
Finally, the Ultimate plan that its price starts at $57.95. It has everything in the Enterprise plan plus, Sales productivity & pipeline management, Service productivity & ticket management, Automated surveys, Customer journey analytics.
What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.6 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for nextiva app. You can also find here pricing information from nextiva app's website.
What should you ask Nextiva during a demo session? (65 questions)
Where nextiva app is used?
Nextiva Hosted Call Center is designed for businesses of various sizes in the I.T, Education, Retail, and Professional Industries. The software is used by 100k+ businesses and institutions of various sizes, and some of their customers are Shelby American, PetRelocation, Phat Scooters, etc.List of categories
List of features
nextiva app Vs. Alternatives
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.