nextiva app Review - why 4.5 stars?

Nextiva Hosted Call Center Review
ITQlick Score: 99/100
ITQlick Rating: (4.5/5)
Pricing: 3.6/10 - low cost
Category: Call Center -> nextiva app
Ranking:Ranked 1 out of 240 Call Center systems
Company: Nextiva
Pricing: starts at $18.95 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: nextiva app pricing, nextiva app alternatives
Shlomi LaviShlomi Lavi / updated: Oct 05, 2021

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What is nextiva app?

Nextiva Hosted Call Center is a cloud-based VoIP center phone system designed to cater to greater-than-normal call volumes. Some of its features include;
  • Interactive Voice Response (IVR): This feature allows you to redirect inbound calls to the correct call center personnel.
  • Call Recording: with this functionality, you can listen to, pause, and record your customer correspondences whenever you like.
  • Automatic Call Distribution (ACD): The Automatic Call Distribution feature lets you allocate calls depending on IVR options, level of technical support, business hours, and lots more.
  • VoIP Phone Numbers: You can get both toll-free and local phone numbers or port your current numbers with it.
  • Call Routing: This feature lets you manage your communications with your customers like a professional.
  • Reporting and Dashboards: Access to more than forty sophisticated features and insights to effectively quantify your company VoIP call center.
Nextiva Hosted Call Center is a HIPAA-compliant system founded in 2008 and located in Scottdale, Ariz. This VoIP call center handles billions of calls yearly for more than eighty thousand companies with the help of its 1029 employees scattered across four locations in the globe.

Companies can seamlessly use Nextiva Hosted Call Center to track call flow in real. Companies always have enough operator coverage with it, ensuring that you do not miss your calls.

What is nextiva app rating? ()

The rating of nextiva app is 4.5 stars out of 5 and the total score is 99 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are nextiva app's typical customers?

Nextiva is ideal for little firms and also large call facilities. It serves a vast array of business types from manufacturing, service-oriented to business establishments. This is because the software application is made to suit countless industries.

You can see from the long list of completely satisfied customers that the software serves a wide range as well as range of market. There are law office, realties, medical care institutes, media firm, insurance policy companies and several others. With Nextiva, there is something for every person.

Is nextiva app the best Call Center?

nextiva app is ranked 1 out of 240 software in their category (Call Center systems).

What are their main features and functionalities?

One of the most obvious factor to use a company phone system like Nextiva VoIP is for interaction. The telephone is just one of the oldest ways to interact, as well as it stays also in the presence of the Web. VoIP options incorporate the power of telephone communication and the internet to generate even more effective outcomes that greatly benefit services as well as companies.

A business phone system makes it possible for business to expand call capability, which is incredibly valuable if the nature of the business is to continuously interact with clients and also associates. With the functions of Nextiva, you can even enjoy higher advantages.

For one, you can handle a remote labor force; second, you can have flawless communication whether you are utilizing a smart phone or desktop computer; and 3rd, you can reduce cost and also time by unifying your communications systems.

What are nextiva app's pros? (5 Pros)

  • Accommodate customer hotline
  • Includes user-friendly recording portal
  • Crystal-clear call recordings
  • Voice messages with transcriptions
  • Measures weekly performance and availability

What are nextiva app's cons? (2 cons)

  • The admin portal is complicated
  • Do not include an SMS feature

Who are their main alternatives?

Some of the closest competitors of Nextiva Hosted Call Center include RingCentral MVP, 3CX, Dialpad Talk, GoToConnect, and Vonage Business Communications. They compare with Nextiva Hosted Call Center in the following ways:
  • Functionality: Compared to RingCentral MVP, Nextiva comes with fewer functionalities. All of its features are offered by RingCentral MVP, and even more features, like Team collaboration and conferencing meetings. 3CX comes with more functionality than Nextiva, plus additional features like Microsoft 365 integration, Facebook messages management, and send business texts. Dialpad comes with virtually every functionality contained in Nextiva with other features like Voice Intelligence and Web Conferencing. GoToconnect and Nextiva appear to have an equal number of features.
  • Customers/Industries: When compared with its competitors in terms of its target industries, Nextiva is average. Nextiva targets four industries (Phone, VoIP, CRM, and Video Conferencing). On the other hand, GoToconnect targets just two industries (VoIP and Video Conferencing). RingCentral MVP targets fewer industries than Nextiva, targeting just Message, Video, and Phone. It has 250,000 customers across 190 countries, while Nextiva has about 100,000 customers.
  • Cost: Nextiva starts at $50/month, RingCentral begins at $19.99/user/month, 3CX starts at $0/month for those in their first year, GoToconnect begins at $24.00/user /month, and Vonage Business starts at $19.99 per month/per line.
  • Cloud-based/On-premise: Nextiva Hosted Call Center and all of its closest alternatives are all cloud-based systems.
  • Popularity: TNextiva Hosted Call Center serves about 100,000 across companies of different sizes and industries. 3CX has 50,000 customers worldwide, with notable customers such as Hugo Boss, McDonald, Harley Davidson, Ramada Plaza Antwerp, Pepsi, and Wilson Sporting Goods. Like Nextiva Hosted Call Center, about 100,000 customers use Vonage, but unlike Nextiva Hosted Call Center, it is publicly traded as VG S&P 600 component.
  • Scalability: Nextiva POS is suitable for small, medium, and large businesses. But Gotoconnect is specially made for the thriving of small businesses. Compared to its alternatives, Nextiva Hosted Call Center is suitable for businesses of all sizes.
  • Customer Support: Nextiva Hosted Call Center has 24/7 customer support email, phone support, and Live Chat functionality.

What is the cost of nextiva app?

Nextiva Hosted Call Center comes with three different pricing options, The Call Center Pro $50/month per user and Call Center Enterprise $100/month per user.

The Call Center Pro package is the most popular package that this vendor offers. It does not require any setup fees, includes unlimited call queues, and has an intelligent call distribution feature. The Call Center Enterprise package is the second option. It comes with every feature that Call Center Pro contains, plus a queue management feature.

We cost-rated Nextiva Hosted Call Center at 1.8 out of 5. It shows that it is a low-cost call center solution. However, when placed side-by-side to its alternatives, Nextiva Hosted Call Center is a pricier option.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for nextiva app

What should you ask Nextiva during a demo session? (65 questions)

Schedule a demo with nextiva app and access 65 must ask questions for the vendor while watching nextiva app in action.

Is it the right software for you?

Nextiva Hosted Call Center is suitable for businesses of all sizes, where it helps them with their inventory management, transaction recording, and sales analysis needs. About 100 000 customers use it. Some Nextiva Hosted Call Center notable customers include PAC 12, United Way, YMCA, Taco Bell, Barstool Sports.

List of categories

Call Center
Customer Relationship Management
Self-Service Portal
Marketing Automation

List of features

Call Center Management
Campaign Dashboard
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Remote Access
ACD (Automatic Call Distribution)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
IVR (Interactive Voice Response)

nextiva app Vs. Alternatives

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Nextiva
ITQlick rating
4.5/5
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$18.95 per user/month
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8x8
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TouchStar
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CenterWare
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4.6/5
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zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.