nextiva app Review - why 4.5 stars?

Shlomi Lavi / updated: Dec 26, 2022

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What is nextiva app?

Nextiva Hosted Call Center is a cloud-based company call center software that is used by many businesses. Here are some of the features of this software:

• Interactive Voice Response (IVR): This feature transfers incoming calls to the appropriate call center agents.
• Call Recording: This Nextiva Hosted Call Center feature allows call center teams to record, pause and listen to customer concerns at various times.
• Automatic Call Distribution (ACD): With this feature, businesses can allocate calls based on business hours, IVR options, tech support level, and more.
• Call Routing: This feature professionally manages business customer interactions by preventing customers from repeating their requests.

Nextiva Hosted Call Center is a software company headquartered in Scottsdale, Arizona, United States. The company has about 5000 employees and have won multiple awards like U.S. News & World Report: Best Business Phone Service of 2020, Stevie Awards for Sales & Customer Service - Gold, Bronze, and Silver, Phoenix Business Journal Largest Phoenix-Area Software Firm, U.S. News & World Report Best Overall Business Phone Service, Deloitte Technology Fast 500, etc.

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Who is it best for?

Nextiva is ideal for little firms and also large call facilities. It serves a vast array of business types from manufacturing, service-oriented to business establishments. This is because the software application is made to suit countless industries.

You can see from the long list of completely satisfied customers that the software serves a wide range as well as range of market. There are law office, realties, medical care institutes, media firm, insurance policy companies and several others. With Nextiva, there is something for every person.

Main features and functionalities

One of the most obvious factor to use a company phone system like Nextiva VoIP is for interaction. The telephone is just one of the oldest ways to interact, as well as it stays also in the presence of the Web. VoIP options incorporate the power of telephone communication and the internet to generate even more effective outcomes that greatly benefit services as well as companies.

A business phone system makes it possible for business to expand call capability, which is incredibly valuable if the nature of the business is to continuously interact with clients and also associates. With the functions of Nextiva, you can even enjoy higher advantages.

For one, you can handle a remote labor force; second, you can have flawless communication whether you are utilizing a smart phone or desktop computer; and 3rd, you can reduce cost and also time by unifying your communications systems.

What is the actual cost?

Nextiva Hosted Call Center has four license pricing plans, and they are:

The Essential plan has a license price starting from $11.95 per user per month. It features unlimited video calls, Auto-attendant and toll-free numbers, integrations with Outlook and Google contacts, voicemail to email notifications, unlimited internet and Fax, etc.

The Professional plan has a license price starting from $20.95 per user per month. It has everything the Essential plan plus Unlimited conference calls, 40 participants, Unlimited video conferencing, up to 250 participants, Call Pop, up to 250 contacts, Mobile SMS/MMS, Extended integrations with Salesforce, HubSpot, Zendesk, etc.

The Enterprise plan price starts from $26.95 per user per month. It has everything in the professional plan plus Unlimited participants on voice & video conferencing, Unlimited video conference recording & call recording, Unlimited call pop, Voice analytics & voicemail transcription, Extended integrations with Microsoft Teams, Oracle Sales Cloud, ServiceNow, Single Sign-On.

Finally, the Ultimate plan that its price starts at $57.95. It has everything in the Enterprise plan plus, Sales productivity & pipeline management, Service productivity & ticket management, Automated surveys, Customer journey analytics.

ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for nextiva app. You can also find here pricing information from nextiva app's website.

Pros

• The platform synchronizes perfectly with the mobile app
• The NexOS is user-friendly
• The software is highly scalable
• Voice messages with transcriptions
• Measures weekly performance and availability

Cons

• Sometimes it gives off an error saying chat is not available
• Do not include an SMS feature
• The system offers very basic phone log details, which could be a minor issue for small businesses
• Advanced call analytics is not offered in Nextiva, which some big users might need
• The click-to-call functionality inside the CRM offering is finicky

How it stacks up?

Access a head to head analysis of nextiva app vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is nextiva app right for you or your business?

Nextiva Hosted Call Center is designed for businesses of various sizes in the I.T, Education, Retail, and Professional Industries. The software is used by 100k+ businesses and institutions of various sizes, and some of their customers are Shelby American, PetRelocation, Phat Scooters, etc.