nextiva app Review

Shlomi Lavi / updated: Nov 21, 2019

What is nextiva app?

Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful features, the company and product enhances work performance by means of communication.
 
Nextiva is an American company founded in 2006. Headed by Thomas Gorny, the firm was able to develop products such as Nextiva Office, Connect and vFax. It is dedicated to make their clients run as efficiently and profitably as possible. The awards and recognitions received by Nextiva through the years have proven how well it performed with its objectives.

Average Rating -

The rating of nextiva app is 4.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Nextiva is ideal for small companies and large call centers. It serves a wide range of business types from manufacturing, service-oriented to organizational institutions. This is because the software is designed to suit numerous industries.
 
You can see from the long list of satisfied customers that the software serves a wide range and scale of industry. There are law firms, real estates, healthcare institutes, media company, insurance firms and many others. With Nextiva, there is something for everyone.

Features

The most apparent reason to avail of a business phone system like Nextiva VoIP is for communication. The telephone is one of the oldest ways to communicate, and it stays even in the presence of the Internet. VoIP solutions combine the power of telephone communication and the web to produce even more powerful outcomes that greatly benefit businesses and organizations. A business phone system enables companies to expand call capacity, which is extremely useful if the nature of the business is to constantly communicate with customers and associates.
 
Through the features of Nextiva, you can even enjoy greater benefits. For one, you can manage a remote workforce; second, you can have flawless communication whether you are using a mobile phone or desktop; and third, you can save on cost and time by unifying your communications systems.

nextiva app 5 Pros

• With Nextiva business phone systems, users can enjoy unlimited calling with no per minute charging or limits in placing calls to the US, Puerto Rico and Canada
• Unlimited faxing can also be made instantly from email, computer programs or mobile units, with no need to tie up phone line
• You can benefit from a unified communications system, by combining video, mobile, web and voice into a single system
• By using their phone system, you can enjoy HD voice quality, no static and call degradation
• Nextiva Business VoIP telephones are guaranteed easy to set-up because of their trademark goal, Amazing Service™

nextiva app 2 Cons

• Nextiva’s 15-way call conference is a paid additional feature, while some competitors offer that for free
• If a company needs more than 10 extensions, it has to pay an additional fee

Competitors & Alternatives

The main competitors for Nextiva Hosted Call Center are Five9 Virtual Call Center and 3C Cloud Contact Center.

Five9 Virtual Call Center is a hosted contact center whose features include automated call routing to match the correct agent with the customer call, interactive voice response with intelligent speech recognition for customer self service, as well as predictive dialing for more productive customer calling. Additionally it can handle inbound & outbound calling requirements as well as blended solutions as required by customers.

Nextiva Hosted Call Center supports additional features such as conference calling and queue based routing to prioritize calls based on time spent waiting. Additionally the product includes call recording and analytics for quality assurance, as well as “Silent Monitoring” of agents calls by supervisors so that they can do a “Call Barge-in” to address the customer if the situation should warrant it. Call agents can also be evaluated on service KPIs and scored for performance to focus on improvement where needed.

3CLogic Cloud Contact Center on the other hand offers an API for third party application integration, along with analytic tools & dashboards to evaluate in real-time the contact center’s operational performance. 3CLogic Cloud Contact Center also provides a dynamic scripting engine to streamline calling scripts to ensure consistent message and better service by agents.

Netiva Hosted Call Center does not full support these features but provides additional options for integrated digital faxing and cloud data backup if needed. Additionally remote agents can utilize mobile devices to continue their work as part of the contact center operations.

nextiva app Pricing Information

The cost of license starting from $19.95 per user/month. The experts at ITQlick has reviewed nextiva app pricing and gave the software a total cost of ownership (TCO) rating of 3.6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching nextiva app in action

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nextiva app Categories

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Specifications

Company:	Nextiva
Address:	Arizona, United States
Customers:	Small business, Medium business, Large business
Business Area:	Cross Business Areas
Platforms:	Desktop, Mobile, Cloud
Operating Systems:	Mac OS, Windows, Linux

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nextiva app Features