What is Nextiva Hosted Call Center? Updated: Aug 09, 2019
Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful features, the company and product enhances work performance by means of communication.
Nextiva is an American company founded in 2006. Headed by Thomas Gorny, the firm was able to develop products such as Nextiva Office, Connect and vFax. It is dedicated to make their clients run as efficiently and profitably as possible. The awards and recognitions received by Nextiva through the years have proven how well it performed with its objectives.
Nextiva Hosted Call Center Average Rating -
The rating of Nextiva Hosted Call Center is 4.5 stars. The rating is based on ITQlick expert review
Nextiva Hosted Call Center Typical Customers
Nextiva is ideal for small companies and large call centers. It serves a wide range of business types from manufacturing, service-oriented to organizational institutions. This is because the software is designed to suit numerous industries.
You can see from the long list of satisfied customers that the software serves a wide range and scale of industry. There are law firms, real estates, healthcare institutes, media company, insurance firms and many others. With Nextiva, there is something for everyone.
Nextiva Hosted Call Center Features
The most apparent reason to avail of a business phone system like Nextiva VoIP is for communication. The telephone is one of the oldest ways to communicate, and it stays even in the presence of the Internet. VoIP solutions combine the power of telephone communication and the web to produce even more powerful outcomes that greatly benefit businesses and organizations. A business phone system enables companies to expand call capacity, which is extremely useful if the nature of the business is to constantly communicate with customers and associates.
Through the features of Nextiva, you can even enjoy greater benefits. For one, you can manage a remote workforce; second, you can have flawless communication whether you are using a mobile phone or desktop; and third, you can save on cost and time by unifying your communications systems.
Nextiva Hosted Call Center 5 Pros
- With Nextiva business phone systems, users can enjoy unlimited calling with no per minute charging or limits in placing calls to the US, Puerto Rico and Canada
- Unlimited faxing can also be made instantly from email, computer programs or mobile units, with no need to tie up phone line
- You can benefit from a unified communications system, by combining video, mobile, web and voice into a single system
- By using their phone system, you can enjoy HD voice quality, no static and call degradation
- Nextiva Business VoIP telephones are guaranteed easy to set-up because of their trademark goal, Amazing Service™
Nextiva Hosted Call Center 2 Cons
- Nextiva’s 15-way call conference is a paid additional feature, while some competitors offer that for free
- If a company needs more than 10 extensions, it has to pay an additional fee
The main competitors for Nextiva Hosted Call Center are Five9 Virtual Call Center and 3C Cloud Contact
Center.
Five9 Virtual Call Center is a hosted contact center whose features include automated call routing to
match the correct agent with the customer call, interactive voice response with intelligent speech
recognition for customer self service, as well as predictive dialing for more productive customer calling.
Additionally it can handle inbound & outbound calling requirements as well as blended solutions as
required by customers.
Nextiva Hosted Call Center supports additional features such as conference calling and queue based
routing to prioritize calls based on time spent waiting. Additionally the product includes call recording
and analytics for quality assurance, as well as “Silent Monitoring” of agents calls by supervisors so that
they can do a “Call Barge-in” to address the customer if the situation should warrant it. Call agents can
also be evaluated on service KPIs and scored for performance to focus on improvement where needed.
3CLogic Cloud Contact Center on the other hand offers an API for third party application integration,
along with analytic tools & dashboards to evaluate in real-time the contact center’s operational
performance. 3CLogic Cloud Contact Center also provides a dynamic scripting engine to streamline
calling scripts to ensure consistent message and better service by agents.
Netiva Hosted Call Center does not full support these features but provides additional options for
integrated digital faxing and cloud data backup if needed. Additionally remote agents can utilize mobile
devices to continue their work as part of the contact center operations.
Nextiva Business VoIP has two packages. The first one is the OfficePro, which is priced at $19.95 a month while the other one, or Office Enterprise edition is $10 higher.
25 questions to ask the vendor on Nextiva Hosted Call Center demo
Nextiva Hosted Call Center Categories
Call Center
CRM
Self-Service Portal
Marketing Automation
Specifications
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Company:
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Nextiva
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Address:
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Arizona, United States
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Customers:
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Small business, Medium business, Large business
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Business Area:
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Cross Business Areas
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Platforms:
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Desktop, Mobile, Cloud
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Operating Systems:
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Mac OS, Windows, Linux
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Nextiva Hosted Call Center Features
Call Center Management
Campaign Dashboard
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Remote Access
ACD (Automatic Call Distribution)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
IVR (Interactive Voice Response)
