nextiva app Review - why 4.5 stars?

Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful features, the company and product enhances work performance by means of communication.
 
Nextiva is an American company founded in 2006. Headed by Thomas Gorny, the firm was able to develop products such as Nextiva Office, Connect and vFax. It is dedicated to make their clients run as efficiently and profitably as possible. The awards and recognitions received by Nextiva through the years have proven how well it performed with its objectives.

The rating of nextiva app is 4.5 stars out of 5 and the total score is 99 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Nextiva is ideal for small companies and large call centers. It serves a wide range of business types from manufacturing, service-oriented to organizational institutions. This is because the software is designed to suit numerous industries.
 
You can see from the long list of satisfied customers that the software serves a wide range and scale of industry. There are law firms, real estates, healthcare institutes, media company, insurance firms and many others. With Nextiva, there is something for everyone.

nextiva app is ranked 1 out of 236 software in their category (Call Center systems).

The most apparent reason to avail of a business phone system like Nextiva VoIP is for communication. The telephone is one of the oldest ways to communicate, and it stays even in the presence of the Internet. VoIP solutions combine the power of telephone communication and the web to produce even more powerful outcomes that greatly benefit businesses and organizations. A business phone system enables companies to expand call capacity, which is extremely useful if the nature of the business is to constantly communicate with customers and associates.
 
Through the features of Nextiva, you can even enjoy greater benefits. For one, you can manage a remote workforce; second, you can have flawless communication whether you are using a mobile phone or desktop; and third, you can save on cost and time by unifying your communications systems.

The main competitors for Nextiva Hosted Call Center are Five9 Virtual Call Center and 3C Cloud Contact Center.

Five9 Virtual Call Center is a hosted contact center whose features include automated call routing to match the correct agent with the customer call, interactive voice response with intelligent speech recognition for customer self service, as well as predictive dialing for more productive customer calling. Additionally it can handle inbound & outbound calling requirements as well as blended solutions as required by customers.

Nextiva Hosted Call Center supports additional features such as conference calling and queue based routing to prioritize calls based on time spent waiting. Additionally the product includes call recording and analytics for quality assurance, as well as “Silent Monitoring” of agents calls by supervisors so that they can do a “Call Barge-in” to address the customer if the situation should warrant it. Call agents can also be evaluated on service KPIs and scored for performance to focus on improvement where needed.

3CLogic Cloud Contact Center on the other hand offers an API for third party application integration, along with analytic tools & dashboards to evaluate in real-time the contact center’s operational performance. 3CLogic Cloud Contact Center also provides a dynamic scripting engine to streamline calling scripts to ensure consistent message and better service by agents.

Netiva Hosted Call Center does not full support these features but provides additional options for integrated digital faxing and cloud data backup if needed. Additionally remote agents can utilize mobile devices to continue their work as part of the contact center operations.

Schedule a demo with nextiva app and access 65 must ask questions for the vendor while watching nextiva app in action.