nextiva app Review - why 4.5 stars?

Nextiva Hosted Call Center Review
ITQlick Score: 99/100
ITQlick Rating: (4.5/5)
Pricing: 3.6/10 - low cost
Category: Call Center -> nextiva app
Ranking:Ranked 1 out of 240 Call Center systems
Company: Nextiva
Pricing: starts at $18.95 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: nextiva app pricing, nextiva app alternatives
Shlomi LaviShlomi Lavi / updated: Apr 28, 2021

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What is nextiva app?

Nextiva is a cloud-based organization phone system supplied to companies. It can be incorporated with numerous CRM applications. It provides two different packages for in different ways sized organizations. Utilizing its powerful features, the company and also product boosts job efficiency by means of communication.

Nextiva is an American firm founded in 2006. Headed by Thomas Gorny, the company had the ability to establish products such as Nextiva Office, Attach as well as vFax. It is dedicated to make their customers run as effectively and also productively as feasible. The honors as well as recognitions obtained by Nextiva with the years have actually shown exactly how well it did with its objectives.

What is nextiva app rating? ()

The rating of nextiva app is 4.5 stars out of 5 and the total score is 99 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are nextiva app's typical customers?

Nextiva is ideal for little firms and also large call facilities. It serves a vast array of business types from manufacturing, service-oriented to business establishments. This is because the software application is made to suit countless industries.

You can see from the long list of completely satisfied customers that the software serves a wide range as well as range of market. There are law office, realties, medical care institutes, media firm, insurance policy companies and several others. With Nextiva, there is something for every person.

Is nextiva app the best Call Center?

nextiva app is ranked 1 out of 240 software in their category (Call Center systems).

What are their main features and functionalities?

One of the most obvious factor to use a company phone system like Nextiva VoIP is for interaction. The telephone is just one of the oldest ways to interact, as well as it stays also in the presence of the Web. VoIP options incorporate the power of telephone communication and the internet to generate even more effective outcomes that greatly benefit services as well as companies.

A business phone system makes it possible for business to expand call capability, which is incredibly valuable if the nature of the business is to continuously interact with clients and also associates. With the functions of Nextiva, you can even enjoy higher advantages.

For one, you can handle a remote labor force; second, you can have flawless communication whether you are utilizing a smart phone or desktop computer; and 3rd, you can reduce cost and also time by unifying your communications systems.

What are nextiva app's pros? (5 Pros)

  • With Nextiva business phone systems, users can enjoy unlimited calling with no per minute charging or limits in placing calls to the US, Puerto Rico and Canada
  • Unlimited faxing can also be made instantly from email, computer programs or mobile units, with no need to tie up phone line
  • You can benefit from a unified communications system, by combining video, mobile, web and voice into a single system
  • By using their phone system, you can enjoy HD voice quality, no static and call degradation
  • Nextiva Business VoIP telephones are guaranteed easy to set-up because of their trademark goal, Amazing Service™

What are nextiva app's cons? (2 cons)

  • Nextiva’s 15-way call conference is a paid additional feature, while some competitors offer that for free
  • If a company needs more than 10 extensions, it has to pay an additional fee

Who are their main alternatives?

The major competitors for Nextiva Hosted Phone Call Center are Five9 Virtual Call Center and also 3C Cloud Get In Touch With Facility. Five9 Online Telephone Call Facility is a hosted contact center whose attributes include automated call transmitting to match the right representative with the consumer phone call, interactive voice action with smart speech recognition for client self service, in addition to anticipating dialing for much more effective customer calling.

Additionally it can take care of incoming & outgoing calling requirements as well as combined services as needed by consumers. Nextiva Hosted Phone call Facility sustains additional functions such as conference calling and also queue based transmitting to prioritize phone calls based on time spent waiting.

In addition the product includes telephone call recording and analytics for quality control, along with Silent Surveillance of agents calls by supervisors to ensure that they can do a Call Barge-in to deal with the customer if the situation need to necessitate it. Call representatives can also be evaluated on service KPIs and scored for efficiency to concentrate on renovation where needed.

3CLogic Cloud Get In Touch With Fixate the other hand provides an API for third party application assimilation, in addition to analytic tools & dashboards to review in real-time the call facility functional performance. 3CLogic Cloud Call Facility additionally provides a vibrant scripting engine to simplify calling scripts to ensure consistent message and also much better solution by representatives.

Netiva Hosted Call Center does not complete assistance these attributes yet gives extra choices for integrated digital faxing and cloud data backup if needed. In addition remote agents can make use of mobile devices to continue their work as component of the contact facility procedures.

What is the cost of nextiva app?

The cost of license starts at $18.95 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for nextiva app

What should you ask Nextiva during a demo session? (65 questions)

Schedule a demo with nextiva app and access 65 must ask questions for the vendor while watching nextiva app in action.

nextiva app's list of categories:

Call Center
Customer Relationship Management
Self-Service Portal
Marketing Automation

nextiva app's list of features:

Call Center Management
Campaign Dashboard
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Remote Access
ACD (Automatic Call Distribution)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
IVR (Interactive Voice Response)

nextiva app Vs. Alternatives

ITQlick rating
Score
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Nextiva
ITQlick rating
4.5/5
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99/100
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3.6/10
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$18.95 per user/month
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20
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8x8
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93/100
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2.2/10
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TouchStar
ITQlick rating
4.4/5
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91/100
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3.4/10
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6
CenterWare
ITQlick rating
4.6/5
Score
91/100
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5.6/10
License pricing
Pricing not available
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9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.