nextiva app Review - why 4.5 stars?

Nextiva Hosted Call Center Review
ITQlick Score: 99/100
ITQlick Rating: (4.5/5)
Pricing: 3.6/10 - low cost
Category: Call Center -> nextiva app
Ranking:Ranked 1 out of 240 Call Center systems
Company: Nextiva
Pricing: starts at $11.95 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: nextiva app pricing, nextiva app alternatives

Shlomi LaviShlomi Lavi / updated: Mar 07, 2022

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What is nextiva app and its features?

Nextiva Hosted Call Center is a cloud-based company call center software that is used by many businesses. Here are some of the features of this software:
  • Interactive Voice Response (IVR): This feature transfers incoming calls to the appropriate call center agents.
  • Call Recording: This Nextiva Hosted Call Center feature allows call center teams to record, pause and listen to customer concerns at various times.
  • Automatic Call Distribution (ACD): With this feature, businesses can allocate calls based on business hours, IVR options, tech support level, and more.
  • Call Routing: This feature professionally manages business customer interactions by preventing customers from repeating their requests.
Nextiva Hosted Call Center is a software company headquartered in Scottsdale, Arizona, United States. The company has about 5000 employees and have won multiple awards like U.S. News & World Report: Best Business Phone Service of 2020, Stevie Awards for Sales & Customer Service - Gold, Bronze, and Silver, Phoenix Business Journal Largest Phoenix-Area Software Firm, U.S. News & World Report Best Overall Business Phone Service, Deloitte Technology Fast 500, etc.

What is nextiva app rating?

The rating of nextiva app is 4.5 stars out of 5 and the total score is 99 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses nextiva app?

Nextiva is ideal for little firms and also large call facilities. It serves a vast array of business types from manufacturing, service-oriented to business establishments. This is because the software application is made to suit countless industries.

You can see from the long list of completely satisfied customers that the software serves a wide range as well as range of market. There are law office, realties, medical care institutes, media firm, insurance policy companies and several others. With Nextiva, there is something for every person.

Is it easy to use?

Yes, nextiva app makes it fairly easy to use. This product is user friendly and intuitive.

Is nextiva app cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access nextiva app on your mobile/smart phone.

Is nextiva app the best Call Center system?

nextiva app is ranked 1 out of 240 software in their category (Call Center systems).

What are their main features and functionalities?

One of the most obvious factor to use a company phone system like Nextiva VoIP is for interaction. The telephone is just one of the oldest ways to interact, as well as it stays also in the presence of the Web. VoIP options incorporate the power of telephone communication and the internet to generate even more effective outcomes that greatly benefit services as well as companies.

A business phone system makes it possible for business to expand call capability, which is incredibly valuable if the nature of the business is to continuously interact with clients and also associates. With the functions of Nextiva, you can even enjoy higher advantages.

For one, you can handle a remote labor force; second, you can have flawless communication whether you are utilizing a smart phone or desktop computer; and 3rd, you can reduce cost and also time by unifying your communications systems.

What are nextiva app's pros? (5 Pros)

  • The platform synchronizes perfectly with the mobile app
  • The NexOS is user-friendly
  • The software is highly scalable
  • Voice messages with transcriptions
  • Measures weekly performance and availability

What are nextiva app's cons? (5 cons)

  • Sometimes it gives off an error saying chat is not available
  • Do not include an SMS feature
  • The system offers very basic phone log details, which could be a minor issue for small businesses
  • Advanced call analytics is not offered in Nextiva, which some big users might need
  • The click-to-call functionality inside the CRM offering is finicky

Who are their main alternatives?

Nextiva Hosted Call Center competes with top call center software in the industry, and its closest alternatives are Aircall, Dialpad, and RingCentral. Below, we compare them in detail:
  • Functionality: Nextiva Hosted Call Center comes with a host of features that can also be found in its alternatives, and some of them Are Team Collaboration and Video (Via Cospace), Voice Administration, Meetings, Voice Productivity. While Screen Sharing is available on Nextiva Hosted Call Center, Aircall is missing the Screen Sharing, among other video conferencing features.
  • Customers/Industries: Nextiva Hosted Call Center and its alternatives target various but almost similar industries. Some of these industries are Education, Healthcare, Real Estate, Technology, Professional Services, Legal, Retail, etc. Nextiva Hosted Call Center has about 100k customers, but Dialpad is used by big companies like WeWork, Quora, Crunchbase, etc.
  • Cost: Nextiva Hosted Call Center has a license starting price of $17.95 per user per month, Dialpad has a starting license price of $15 per month per user, RingCentral has a license starting price of $19 per user per month, while Aircall has no publicly available license pricing.
  • Cloud-Based/On-Premise: All the mentioned call center systems are cloud-based.
  • Scalability: Nextiva Hosted Call Center, Aircall, Dialpad, and RingCentral are designed for businesses scaling from small businesses to medium and large size enterprises.
  • Support: Nextiva Hosted Call Center has many software supports channels like Email/Help Desk, FAQs/Forum, 24/7 live rep, Phone Support, and Chat support, but unlike its closest competitors, the software does not feature the Knowledge Base support channel.

What is the cost of nextiva app?

Nextiva Hosted Call Center has four license pricing plans, and they are:

The Essential plan has a license price starting from $11.95 per user per month. It features unlimited video calls, Auto-attendant and toll-free numbers, integrations with Outlook and Google contacts, voicemail to email notifications, unlimited internet and Fax, etc.

The Professional plan has a license price starting from $20.95 per user per month. It has everything the Essential plan plus Unlimited conference calls, 40 participants, Unlimited video conferencing, up to 250 participants, Call Pop, up to 250 contacts, Mobile SMS/MMS, Extended integrations with Salesforce, HubSpot, Zendesk, etc.

The Enterprise plan price starts from $26.95 per user per month. It has everything in the professional plan plus Unlimited participants on voice & video conferencing, Unlimited video conference recording & call recording, Unlimited call pop, Voice analytics & voicemail transcription, Extended integrations with Microsoft Teams, Oracle Sales Cloud, ServiceNow, Single Sign-On.

Finally, the Ultimate plan that its price starts at $57.95. It has everything in the Enterprise plan plus, Sales productivity & pipeline management, Service productivity & ticket management, Automated surveys, Customer journey analytics.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.6 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for nextiva app. You can also find here pricing information from nextiva app's website.

What should you ask Nextiva during a demo session? (65 questions)

Schedule a demo with nextiva app and access 65 must ask questions for the vendor while watching nextiva app in action.

Where nextiva app is used?

Nextiva Hosted Call Center is designed for businesses of various sizes in the I.T, Education, Retail, and Professional Industries. The software is used by 100k+ businesses and institutions of various sizes, and some of their customers are Shelby American, PetRelocation, Phat Scooters, etc.

List of categories

Call Center
Customer Relationship Management
Self-Service Portal
Marketing Automation

List of features

Call Center Management
Campaign Dashboard
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Remote Access
ACD (Automatic Call Distribution)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
IVR (Interactive Voice Response)

nextiva app Vs. Alternatives

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nextiva ...
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zendesk
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4.3/5
Score
90/100
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2/10
License pricing
$49 per user/month
Functionality
25
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.