nextiva app - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: Oct 20, 2021

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. Learn more by reading our advertiser disclosure.

Nextiva Hosted Call Center competes with top call center software in the industry, and its closest alternatives are Aircall, Dialpad, and RingCentral. Below, we compare them in detail:
  • Functionality: Nextiva Hosted Call Center comes with a host of features that can also be found in its alternatives, and some of them Are Team Collaboration and Video (Via Cospace), Voice Administration, Meetings, Voice Productivity. While Screen Sharing is available on Nextiva Hosted Call Center, Aircall is missing the Screen Sharing, among other video conferencing features.
  • Customers/Industries: Nextiva Hosted Call Center and its alternatives target various but almost similar industries. Some of these industries are Education, Healthcare, Real Estate, Technology, Professional Services, Legal, Retail, etc. Nextiva Hosted Call Center has about 100k customers, but Dialpad is used by big companies like WeWork, Quora, Crunchbase, etc.
  • Cost: Nextiva Hosted Call Center has a license starting price of $17.95 per user per month, Dialpad has a starting license price of $15 per month per user, RingCentral has a license starting price of $19 per user per month, while Aircall has no publicly available license pricing.
  • Cloud-Based/On-Premise: All the mentioned call center systems are cloud-based.
  • Scalability: Nextiva Hosted Call Center, Aircall, Dialpad, and RingCentral are designed for businesses scaling from small businesses to medium and large size enterprises.
  • Support: Nextiva Hosted Call Center has many software supports channels like Email/Help Desk, FAQs/Forum, 24/7 live rep, Phone Support, and Chat support, but unlike its closest competitors, the software does not feature the Knowledge Base support channel.

2021's Top nextiva app Alternatives

Here are the top 4 alternatives to nextiva app that are worth checking out: 8x8 Contact Center for SMBs, CenterWare Inbound for large size business, TouchStar Dialler for growing companies, and Parakeet for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$18.95 per user/month
Functionality
20
Best for SMBs
8x8
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$0.04 per minute
Functionality
43
Review
Best for Enterprise
CenterWare
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
TouchStar
ITQlick rating
4.4/5
Score
91/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
6
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13

1. 8x8 Contact Center - Best for SMBs

8x8 Contact Center is an alternative Call Center software, 8x8 Contact Center installed on-premises or used cloud based, Nextiva Hosted Call Center can be used on-premises and on the cloud. 8x8 Contact Center, with a pricing score of 2.2 is considered less expensive to implement than Nextiva Hosted Call Center with a score of 3.6.

8x8 Contact Center is rated 3.9 stars by ITQlick experts, both software products offer a good range of features (8x8 offers 43 main features). compare head to head: 8x8 Contact Center Vs Nextiva Hosted Call Center

2. CenterWare Inbound - Best for Large Business

CenterWare Inbound is an alternative Call Center software, CenterWare Inbound used on the cloud, Nextiva Hosted Call Center can be used on-premises and on the cloud. CenterWare Inbound, with a pricing score of 5.6 is considered more expensive to implement than Nextiva Hosted Call Center with a score of 3.6.

CenterWare Inbound is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (CenterWare offers 9 main features). compare head to head: CenterWare Inbound Vs Nextiva Hosted Call Center

3. TouchStar Dialler - Best for Growing Companies

TouchStar Dialler is an alternative Call Center software, TouchStar Dialler used on the cloud, Nextiva Hosted Call Center can be used on-premises and on the cloud. TouchStar Dialler, with a pricing score of 3.4 is considered less expensive to implement than Nextiva Hosted Call Center with a score of 3.6.

TouchStar Dialler is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (TouchStar offers 6 main features). compare head to head: TouchStar Dialler Vs Nextiva Hosted Call Center

4. Parakeet - Best for NO Budget or Start up Companies

Parakeet is an alternative Call Center software, Parakeet installed on-premises or used cloud based, Nextiva Hosted Call Center can be used on-premises and on the cloud. Parakeet, with a pricing score of 2 is considered less expensive to implement than Nextiva Hosted Call Center with a score of 3.6.

Parakeet is rated 2.8 stars by ITQlick experts, both software products offer a good range of features (Parakeet offers 13 main features). compare head to head: Parakeet Vs Nextiva Hosted Call Center

5. zendesk talk

zendesk talk is an alternative Call Center software, zendesk talk installed on-premises or used cloud based, Nextiva Hosted Call Center can be used on-premises and on the cloud. zendesk talk, with a pricing score of 2 is considered less expensive to implement than Nextiva Hosted Call Center with a score of 3.6.

zendesk talk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (zendesk offers 25 main features). compare head to head: zendesk talk Vs Nextiva Hosted Call Center

6. USAN IVR

USAN IVR is an alternative Call Center software, USAN IVR installed on-premises or used cloud based, Nextiva Hosted Call Center can be used on-premises and on the cloud. USAN IVR, with a pricing score of 6.2 is considered more expensive to implement than Nextiva Hosted Call Center with a score of 3.6.

USAN IVR is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (USAN offers 4 main features). compare head to head: USAN IVR Vs Nextiva Hosted Call Center

7. Telax Hosted Call Center

Telax Hosted Call Center is an alternative Call Center software, Telax Hosted Call Center installed on-premises or used cloud based, Nextiva Hosted Call Center can be used on-premises and on the cloud. Telax Hosted Call Center, with a pricing score of 2 is considered less expensive to implement than Nextiva Hosted Call Center with a score of 3.6.

Telax Hosted Call Center is rated 4 stars by ITQlick experts, both software products offer a good range of features (Telax offers 13 main features). compare head to head: Telax Hosted Call Center Vs Nextiva Hosted Call Center

8. Talkdesk

Talkdesk is an alternative Call Center software, Talkdesk used on the cloud, Nextiva Hosted Call Center can be used on-premises and on the cloud. Talkdesk, with a pricing score of 4.2 is considered more expensive to implement than Nextiva Hosted Call Center with a score of 3.6.

Talkdesk is rated 3.7 stars by ITQlick experts, both software products offer a good range of features (Talkdesk offers 9 main features). compare head to head: Talkdesk Vs Nextiva Hosted Call Center

9. Five9 Virtual Call Center

Five9 Virtual Call Center is an alternative Call Center software, Five9 Virtual Call Center installed on-premises or used cloud based, Nextiva Hosted Call Center can be used on-premises and on the cloud. Five9 Virtual Call Center, with a pricing score of 6 is considered more expensive to implement than Nextiva Hosted Call Center with a score of 3.6.

Five9 Virtual Call Center is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Five9 offers 29 main features). compare head to head: Five9 Virtual Call Center Vs Nextiva Hosted Call Center

10. inContact Cloud Contact Center

inContact Cloud Contact Center is an alternative Call Center software, inContact Cloud Contact Center installed on-premises, Nextiva Hosted Call Center can be used on-premises and on the cloud. inContact Cloud Contact Center, with a pricing score of 3.4 is considered less expensive to implement than Nextiva Hosted Call Center with a score of 3.6.

inContact Cloud Contact Center is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (inContact offers 4 main features). compare head to head: inContact Cloud Contact Center Vs Nextiva Hosted Call Center

11. Virtual Observer

Virtual Observer is an alternative Call Center software, Virtual Observer used on the cloud, Nextiva Hosted Call Center can be used on-premises and on the cloud. Virtual Observer, with a pricing score of 5.8 is considered more expensive to implement than Nextiva Hosted Call Center with a score of 3.6.

Virtual Observer is rated 3.1 stars by ITQlick experts, both software products offer a good range of features (Virtual offers 8 main features). compare head to head: Virtual Observer Vs Nextiva Hosted Call Center

12. LiveVox Predictive Dialer

LiveVox Predictive Dialer is an alternative Call Center software, LiveVox Predictive Dialer cloud, Nextiva Hosted Call Center can be used on-premises and on the cloud. LiveVox Predictive Dialer, with a pricing score of 6.4 is considered more expensive to implement than Nextiva Hosted Call Center with a score of 3.6.

LiveVox Predictive Dialer is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (LiveVox offers 4 main features). compare head to head: LiveVox Predictive Dialer Vs Nextiva Hosted Call Center

13. XenCALL Predictive Dialer

XenCALL Predictive Dialer is an alternative Call Center software, XenCALL Predictive Dialer installed on-premises or used cloud based, Nextiva Hosted Call Center can be used on-premises and on the cloud. XenCALL Predictive Dialer, with a pricing score of 6 is considered more expensive to implement than Nextiva Hosted Call Center with a score of 3.6.

XenCALL Predictive Dialer is rated 4 stars by ITQlick experts, both software products offer a good range of features (XenCALL offers 15 main features). compare head to head: XenCALL Predictive Dialer Vs Nextiva Hosted Call Center

Author

Shlomi Lavi

Website Linkedin Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.