nextiva app Pricing Plans & Cost Guide (Dec 2022)

Nextiva Hosted Call Center Review
ITQlick Score: 99/100
ITQlick Rating:
Pricing: 3.6/10 - low cost
Category: Call Center -> nextiva app review -> nextiva app pricing
Ranking:Ranked 1 out of 240 Call Center systems
Company: Nextiva
Pricing: starts at $11.95 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: nextiva app review, nextiva app alternatives
Shlomi LaviShlomi Lavi / Dec 26, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

nextiva app pricing: How much does it cost in 2023?

Nextiva Hosted Call Center has four license pricing plans, and they are:

The Essential plan has a license price starting from $11.95 per user per month. It features unlimited video calls, Auto-attendant and toll-free numbers, integrations with Outlook and Google contacts, voicemail to email notifications, unlimited internet and Fax, etc.

The Professional plan has a license price starting from $20.95 per user per month. It has everything the Essential plan plus Unlimited conference calls, 40 participants, Unlimited video conferencing, up to 250 participants, Call Pop, up to 250 contacts, Mobile SMS/MMS, Extended integrations with Salesforce, HubSpot, Zendesk, etc.

The Enterprise plan price starts from $26.95 per user per month. It has everything in the professional plan plus Unlimited participants on voice & video conferencing, Unlimited video conference recording & call recording, Unlimited call pop, Voice analytics & voicemail transcription, Extended integrations with Microsoft Teams, Oracle Sales Cloud, ServiceNow, Single Sign-On.

Finally, the Ultimate plan that its price starts at $57.95. It has everything in the Enterprise plan plus, Sales productivity & pipeline management, Service productivity & ticket management, Automated surveys, Customer journey analytics.

nextiva app vs. competitors (pricing)

nextiva app is less expensive than the industry average. When comparing to other top Call Center vendors, on a scale between 1 to 10 (10 is the most expensive to implement), nextiva app is rated 3.6. Read the article below in order to calculate the total cost of ownership (TCO), which includes: customization, data migration, training, hardware, maintenance, upgrades, and more.



Cost of software customizations

Customizing the software to meet the specific needs of the organization can be a costly process, especially if the customization requires significant development or integration work. The average cost of customization can range from a few thousand dollars to several hundred thousand dollars, depending on the complexity of the customization work.

Data migration cost Relevant for nextiva app

Migrating data from old systems to the new software can be a time-consuming and costly process, especially if the data is large or complex. The average cost of data migration can range from a few thousand dollars to several hundred thousand dollars, depending on the size and complexity of the data.

Cost of training

How many groups (different departments, usages, type of users) are needed for nextiva app training? Training employees to use the new software can be a significant cost, especially if the software is complex or requires specialized knowledge. The average cost of training can range from a few hundred dollars to several thousand dollars per employee, depending on the complexity of the software and the duration of the training.

Cost of maintenance

Ongoing maintenance and support for the software can be a significant cost, especially if the software requires frequent updates or has a high rate of bugs or issues. The average cost of maintenance can range from a few hundred dollars to several thousand dollars per year, depending on the complexity of the software and the level of support required.

Frequently Asked Questions (FAQs)

How much does nextiva app cost per month?

Their pricing plan starts at $11.95 per user/month.

They offer a free trial?

No, nextiva app don't offer a free trial at this time. Free trials are great because your team can test the software (at least basic features of it) in your own time without the pressure of sales teams. We hope they will offer free trials in the future.

Can I use nextiva app for free?

No, nextiva app don't offer a free version of their product.

Any good free alternative to nextiva app?

Here are five free alternatives to Nextiva:

  1. Google Hangouts: This is a video conferencing and messaging platform that is part of the Google suite of tools. It includes features such as screen sharing, file sharing, and integrations with popular productivity apps. A free version is available for up to 100 participants.

  2. Skype: This is a messaging and video conferencing platform that is designed for personal and business use. It includes features such as screen sharing, file sharing, and integrations with popular productivity apps. A free version is available for up to 50 participants.

  3. Slack: This is a messaging platform that is designed for team communication and collaboration. It offers a range of tools for managing conversations, sharing files, and integrating with other productivity apps. A free version is available with limited features.

  4. Microsoft Teams: This is a business communication and collaboration platform that is part of the Microsoft Office suite of tools. It offers a range of tools for managing conversations, sharing files, and integrating with other productivity apps. A free version is available with limited features.

  5. Zoom: This is a video conferencing and collaboration platform that is designed for online meetings and webinars. It includes features such as screen sharing, file sharing, and integrations with popular productivity apps. A free version is available with limited features and time limits.

These free alternatives may be suitable for organizations with basic communication and collaboration needs, but they may not offer the same level of features and capabilities as paid platforms like Nextiva. It is important to carefully consider your organization's needs and budget when choosing a business communication platform.

How do I get pricing information directly from the vendor?

You can get it on their website. So why do you need us? we can help you get the total cost of implementation (not just the cost of licenses) and compare them with alternative solutions.

How can the team at ITQlick help?

The science of TCO (total cost of ownership) may not be easy to calculate. If you seek to get detailed info about the TCO, get in touch with ITQlick experts. Contact us today and get up to date, detailed quotes.

Compare

Call Center Software Price Range

The majority of software vendors of Call Center Software have their starting price points within $0 and more than $30 a month. Billing models are typically in the "per month/per user" form.

There can be other higher-tiered subscription plans as well, and they could include additional charges for features such as monitoring, Omni-channel interactions, call analytics and so on. Users can also consider Call Center Software pricing based on the size of the organization, and the analysis as follows:

  • Call centre software for small business has starting price points between $19 and $24 a month. For example, RingCentral Control Center pricing starts at $19 per month, ZenDesk Talk costs $20 a month, and FreshCaller base subscription is $19 per month for each agent. Other similar vendors include Vonage Business Cloud which begins at $20 a month and Dialpad whose Standard plan costs $20 as well.
  • Medium-sized businesses can expect to pay between $50 - $110 a month for Call Center Software. Nextiva, for context, starts at $50 a month, PureCloud by Genesys pricing starts at $75 per month, and Avaya pricing goes for $109 monthly. Other vendors charge per seat, such as Oracle Service Cloud which starts at $90 a seat.
  • Large companies would have to pay between $350 and $1000 a month for Call Center Software products. For instance, Quiq Messaging Platform Starter pricing plan goes for $500 a month, Newfies Dialer costs around $750 per month, and 3CX costs $350 monthly. There are other vendors as well; Spitfire charges $860 a month for 12 agents.

Some of the best of breeds under Call Center Software have specific price ranges, which is as follows:

  • Auto-Dialer Software Auto-Dialer Software price point lies within $49-$129 a month. For context, Voiso pricing starts at $49 a month, Sharpen at $119 a month and CallShaper at $75 monthly. Other higher-end subscriptions are around the $400-$1000 range. For example, VICIdial costs $400 a month, and A Star Auto Dialer pricing goes for $499 annually.
  • Automatic Call Distribution Software Users can expect to pay $25 upward a month for ACD Software. For example, AVOXI Genius pricing starts at $25 monthly with an enterprise plan of $50 a month. Netiva charges $50 per month for its Pro Plan, and $100 per month for its Enterprise plan. Other professional price points are between $99 and $179 monthly: for example, Dixa Professional pricing goes for $99 a month, and its Premium plan for $139 per month.
  • Call Center Scripting Software The price range for Call Center Scripting Software is between $15 - $150 a month. Zingtree Essential subscription goes for $15 per month for each user, HappyFox starts at $24 a month per agent, and FluentStream Advanced plan goes for $30 monthly for each user. ChaseData Call Center has its Small Business plan at $89 a month, and its Professional subscription goes for $139 monthly.
  • Call Monitoring Software Users can expect Call Monitoring software products to start at $7-$35 a month. Evaluagent begins at $20 a month for each user, Teramind pricing starts at $37 per month and Time Doctor goes for up to $7 monthly. Also, ActivTrak Advanced plan goes for $7 a month; HubStaff pricing goes for $7 as well, with Premium and Enterprise plans for $10 and $20 respectively.
  • Call Recording Software Call Recording software can cost up to $300 a month. For example, CallRail pricing starts at $45 per month, T-Max Predictive Dialing costs about $100 a month and Versture costs $30 monthly. Other vendors may charge one-time fees, such as VSLogger Call Recorder, which costs $960 and VRS Recording System which goes for $99. CallNote Premium costs $10 a year, with its Premium subscription at $40 yearly.
  • IVR (Interactive Voice Response) Systems These could cost between $4 and $99 in their base models. For instance, Centcom begins at $4 per month, CallFire Lite at $99 a month and Genesys Cloud 1 pricing goes for $75 monthly – Genesys also charges hourly, at 68 cents an hour.

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.