NICE inContact Review - why 4.1 stars?
Compare PricingITQlick Score: | 81/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> NICE inContact review |
Ranking: | Ranked 49 out of 240 Call Center systems |
Company: | NICE inContact |
Pricing: | starts at $100 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | NICE inContact pricing, NICE inContact alternatives |
Shlomi Lavi / updated: Sep 10, 2022
Some features of the software are; disaster recovery, contact center management, digital customer service, and security and compliance. Nice inContact was founded in 1997 and is currently based in Sandy, Utah, United States, with an employee size of about 1001-5000 persons. The software won the award for the Contact Center As a Service Gartner Magic Quadrant in 2020 and the Forrester Wave Leader in 2020.
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Table of Contents
What is NICE inContact?
Nice inContact is an online contact center software that helps clear centers build a lasting customer relationship by detecting and increasing calls in peak periods and reducing call abandon rates. Users can secure company data, achieve regulatory compliance, and inspire employee self-improvement with this software. Call recording and uptime increase can also be done with Nice inContact software.Some features of the software are; disaster recovery, contact center management, digital customer service, and security and compliance. Nice inContact was founded in 1997 and is currently based in Sandy, Utah, United States, with an employee size of about 1001-5000 persons. The software won the award for the Contact Center As a Service Gartner Magic Quadrant in 2020 and the Forrester Wave Leader in 2020.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
The cost of license starts at $100 per user/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for NICE inContact. You can also find here pricing information from NICE inContact's website.Pros
- Reliable and easy to use
- Users, for InfoSec compliance, can opt-out of download capabilities
- The software allows holding time and tracking dead air
- Nice inContact allows prompt response to chats, emails, and calls
Cons
- Email reporting features need improvement for ease of use, and analytics could be made more accurate
- The SMS side of the Omnichannel has no sentiment analysis
- Sometimes, customers cannot communicate with agents due to hearing issues
How it stacks up?
Access a head to head analysis of NICE inContact vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
Is NICE inContact right for you or your business?
The software is fit for small, medium, and large businesses in the financial services, restaurants, healthcare, and non-profits industries. Some of its notable customers are; Radisson Hotels, Millennial Specialty Insurance, MoneyGram, and Designer Shoe Warehouse.List of categories
BI & Analytics
Data Analysis Tools
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
IVR
VoIP
Call Center
Call Center Workforce Management
Call Tracking
Chat
List of features
Chat
Blended Call Center
Inbound Call Center
Outbound Call Center
VoIP
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.