NICE inContact Review - why 4.1 stars?

NICE inContact Cloud Contact Center Review
ITQlick Score: 81/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Call Center -> NICE inContact review
Ranking:Ranked 49 out of 240 Call Center systems
Company: NICE inContact
Pricing: starts at $100 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: NICE inContact pricing, NICE inContact alternatives
Shlomi LaviShlomi Lavi / updated: Sep 10, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is NICE inContact?

Nice inContact is an online contact center software that helps clear centers build a lasting customer relationship by detecting and increasing calls in peak periods and reducing call abandon rates. Users can secure company data, achieve regulatory compliance, and inspire employee self-improvement with this software. Call recording and uptime increase can also be done with Nice inContact software.

Some features of the software are; disaster recovery, contact center management, digital customer service, and security and compliance. Nice inContact was founded in 1997 and is currently based in Sandy, Utah, United States, with an employee size of about 1001-5000 persons. The software won the award for the Contact Center As a Service Gartner Magic Quadrant in 2020 and the Forrester Wave Leader in 2020.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $100 per user/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for NICE inContact. You can also find here pricing information from NICE inContact's website.

Pros

  • Reliable and easy to use
  • Users, for InfoSec compliance, can opt-out of download capabilities
  • The software allows holding time and tracking dead air
  • Nice inContact allows prompt response to chats, emails, and calls

Cons

  • Email reporting features need improvement for ease of use, and analytics could be made more accurate
  • The SMS side of the Omnichannel has no sentiment analysis
  • Sometimes, customers cannot communicate with agents due to hearing issues

How it stacks up?

Access a head to head analysis of NICE inContact vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
NICE inC...
ITQlick rating
4.1/5
Score
81/100
Pricing
2/10
License pricing
$100 per user/month
Functionality
17
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

NICE inContact is ranked 49 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of NICE inContact is 4.1 stars out of 5 and the total score is 81 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, NICE inContact makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access NICE inContact on your mobile/smart phone.

What should we ask during a demo session?

Differences between NICE inContact and alternatives?

The most popular alternatives to NICE inContact in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - NICE inContact VS Call Center Software alternatives.

Is NICE inContact right for you or your business?

The software is fit for small, medium, and large businesses in the financial services, restaurants, healthcare, and non-profits industries. Some of its notable customers are; Radisson Hotels, Millennial Specialty Insurance, MoneyGram, and Designer Shoe Warehouse.

List of categories

BI & Analytics
Data Analysis Tools
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
IVR
VoIP
Call Center
Call Center Workforce Management
Call Tracking
Chat

List of features

Chat
Blended Call Center
Inbound Call Center
Outbound Call Center
VoIP

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.