Olark Review

Shlomi Lavi / updated: Jul 20, 2020

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What is Olark Used For?

Olark is a live chat software that can help users to engage customers in chat to build trust and boost sales. Users just have to install a JavaScript code in their website to setup this live chat solution.

Olark was founded back in 2009 by Ben Congleton, Matt Pizzimenti, Roland Osborne and Zach Steindler and is headquartered in San Francisco.

Average Rating -

The rating of Olark is 4.6 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Olark is suitable for startup marketers, small companies and companies providing online services. ZenPayroll and Wildbit are some of the clients of Olark.

Features

Olark comes with in-browser chat, targeted chat, CRM and helpdesk integrations, customizable themes, integration support with Google analytics, offline messages, targeted chat, chat statistics, mobile device support, operator-initiate chat and Javascript API features. If you are comfortable with an existing IM platform you are using, you can chat with your customers from within that platform.

Olark 3 Pros

• Olark supports integration with other popular CRM and helpdesk solution including Zendesk, SugarCRM and Salesforce Desk
• Olark offers flexible pricing plans for users with monthly and annual billing options
• The customer support of this live chat software offers phone and chat option for users

Olark 2 Cons

• Olark doesn’t offer routing feature in operator groups for Gold, Bronze and Free plan users
• Olark offers only 14 days free trial instead of 30 days like other similar tools

Competitors & Alternatives

HelpOnClick and ClickDesk are the competitors of Olark. HelpOnClick comes with mobile support, SSL encryption, user banning and integration support with other helpdesk and CRM solutions but its FAQ is very limited. ClickDesk comes with multiple language support, mobile support, SSL encryption and log creation features but doesn’t offer live analytics features like other similar tools.

Olark Pricing Information

The cost of license starting from $12 per user/month. The experts at ITQlick has reviewed Olark pricing and gave the software a total cost of ownership (TCO) rating of 2.4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Olark in action

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Olark Categories

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Specifications

Company:	Olark
Address:	United States
Website:	https://www.olark.com/
Customers:	Small business, Medium business, Large business
Business Area:	Cross Business Areas
Platforms:	Desktop, Mobile, Cloud
Operating Systems:	Mac OS, Windows, Linux

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Olark Features