Olark Review

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Last updated: Nov 15, 2019

Olark Review

ITQlick rating
(4.6/5)

Starting from $219

Olark is a live chat software that can help users to engage customers in chat to build trust and boost sales. Users just have to install a JavaScript code in their website to setup this live chat solution. ...

  • Categories :

    • Chat

Shlomi Lavi / updated: Nov 15, 2019

What is Olark?

Olark is a live chat software that can help users to engage customers in chat to build trust and boost sales. Users just have to install a JavaScript code in their website to setup this live chat solution.

Olark was founded back in 2009 by Ben Congleton, Matt Pizzimenti, Roland Osborne and Zach Steindler and is headquartered in San Francisco.

Average Rating -

The rating of Olark is 4.6 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Olark is suitable for startup marketers, small companies and companies providing online services. ZenPayroll and Wildbit are some of the clients of Olark.

Features

Olark comes with in-browser chat, targeted chat, CRM and helpdesk integrations, customizable themes, integration support with Google analytics, offline messages, targeted chat, chat statistics, mobile device support, operator-initiate chat and Javascript API features. If you are comfortable with an existing IM platform you are using, you can chat with your customers from within that platform.

Olark 3 Pros

  • Olark supports integration with other popular CRM and helpdesk solution including Zendesk, SugarCRM and Salesforce Desk
  • Olark offers flexible pricing plans for users with monthly and annual billing options
  • The customer support of this live chat software offers phone and chat option for users

Olark 2 Cons

  • Olark doesn’t offer routing feature in operator groups for Gold, Bronze and Free plan users
  • Olark offers only 14 days free trial instead of 30 days like other similar tools

Competitors & Alternatives

HelpOnClick and ClickDesk are the competitors of Olark. HelpOnClick comes with mobile support, SSL encryption, user banning and integration support with other helpdesk and CRM solutions but its FAQ is very limited. ClickDesk comes with multiple language support, mobile support, SSL encryption and log creation features but doesn’t offer live analytics features like other similar tools.

Olark Pricing Information

The cost of license starting from $219 . The experts at ITQlick has reviewed Olark pricing and gave the software a total cost of ownership (TCO) rating of 2.4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Olark in action

Olark Categories

Chat

Specifications

Company:
Address: United States
Website:https://www.olark.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Olark Features

Data Import/Export
Basic Reports
Online Customer Support

Olark Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Olark
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
$219
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Pure
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$15 per 2 users/month
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Chatra
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$9 per user/month
Hosting
On premise and Cloud
Functionality score
14
Fit small business
Fit medium business
Fit large business
Software review
WhosOn
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$39 per license
Hosting
NA
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
BirdEye
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
89/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
$3,000 per year
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review