Olark Review
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Olark Review
Starting from $12 per user/month
Olark is a live chat software that can help users to engage customers in chat to build trust and boost sales. Users just have to install a JavaScript code in their website to setup this live chat solution. Olark was founded back in 2009 by Ben Congleton, Matt Pizzimenti, Roland Osborne and Zach Steindler and is headquartered in San Fran...
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Shlomi Lavi / updated: Jul 20, 2020
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What is Olark Used For?
Olark is a live chat software that can help users to engage customers in chat to build trust and boost sales. Users just have to install a JavaScript code in their website to setup this live chat solution.Olark was founded back in 2009 by Ben Congleton, Matt Pizzimenti, Roland Osborne and Zach Steindler and is headquartered in San Francisco.
Average Rating -
The rating of Olark is 4.6 stars out of 5. The rating is based on ITQlick expert review.Typical Customers
Olark is suitable for startup marketers, small companies and companies providing online services. ZenPayroll and Wildbit are some of the clients of Olark.Features
Olark comes with in-browser chat, targeted chat, CRM and helpdesk integrations, customizable themes, integration support with Google analytics, offline messages, targeted chat, chat statistics, mobile device support, operator-initiate chat and Javascript API features. If you are comfortable with an existing IM platform you are using, you can chat with your customers from within that platform.Olark 3 Pros
- Olark supports integration with other popular CRM and helpdesk solution including Zendesk, SugarCRM and Salesforce Desk
- Olark offers flexible pricing plans for users with monthly and annual billing options
- The customer support of this live chat software offers phone and chat option for users
Olark 2 Cons
- Olark doesn’t offer routing feature in operator groups for Gold, Bronze and Free plan users
- Olark offers only 14 days free trial instead of 30 days like other similar tools
Competitors & Alternatives
HelpOnClick and ClickDesk are the competitors of Olark. HelpOnClick comes with mobile support, SSL encryption, user banning and integration support with other helpdesk and CRM solutions but its FAQ is very limited. ClickDesk comes with multiple language support, mobile support, SSL encryption and log creation features but doesn’t offer live analytics features like other similar tools.Olark Pricing Information
The cost of license starting from $12 per user/month. The experts at ITQlick has reviewed Olark pricing and gave the software a total cost of ownership (TCO) rating of 2.4 out of 10. Custom price cost for your business is available upon request.Questions to ask the vendor during a demo
Schedule a demo and access 25 must ask questions for the vendor while watching Olark in actionOlark Categories
Specifications
Company: | Olark |
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Address: | United States |
Website: | https://www.olark.com/ |
Customers: | Small business, Medium business, Large business |
Business Area: | Cross Business Areas |
Platforms: | Desktop, Mobile, Cloud |
Operating Systems: | Mac OS, Windows, Linux |
Olark Features
Olark Vs. Alternatives
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.