Olark Review - why 4.6 stars?

Olark Review
ITQlick Score: 91/100
ITQlick Rating: (4.6/5)
Pricing: 2.4/10 - low cost
Category: Chat -> Olark
Ranking:Ranked 1 out of 45 Chat systems
Company: Olark
Pricing: starts at $12 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Olark pricing, Olark alternatives

Shlomi LaviShlomi Lavi / updated: Jul 20, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Olark?

Olark is a live chat software that can help users to engage customers in chat to build trust and boost sales. Users just have to install a JavaScript code in their website to setup this live chat solution.

Olark was founded back in 2009 by Ben Congleton, Matt Pizzimenti, Roland Osborne and Zach Steindler and is headquartered in San Francisco.

What is Olark rating? ()

The rating of Olark is 4.6 stars out of 5 and the total score is 91 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Olark's typical customers?

Olark is suitable for startup marketers, small companies and companies providing online services. ZenPayroll and Wildbit are some of the clients of Olark.

Is Olark the best Chat?

Olark is ranked 1 out of 45 software in their category (Chat systems).

What are their main features and functionalities?

Olark comes with in-browser chat, targeted chat, CRM and helpdesk integrations, customizable themes, integration support with Google analytics, offline messages, targeted chat, chat statistics, mobile device support, operator-initiate chat and Javascript API features. If you are comfortable with an existing IM platform you are using, you can chat with your customers from within that platform.

What are Olark's pros? (3 Pros)

  • Olark supports integration with other popular CRM and helpdesk solution including Zendesk, SugarCRM and Salesforce Desk
  • Olark offers flexible pricing plans for users with monthly and annual billing options
  • The customer support of this live chat software offers phone and chat option for users

What are Olark's cons? (2 cons)

  • Olark doesn’t offer routing feature in operator groups for Gold, Bronze and Free plan users
  • Olark offers only 14 days free trial instead of 30 days like other similar tools

Who are their main alternatives?

HelpOnClick and ClickDesk are the competitors of Olark. HelpOnClick comes with mobile support, SSL encryption, user banning and integration support with other helpdesk and CRM solutions but its FAQ is very limited. ClickDesk comes with multiple language support, mobile support, SSL encryption and log creation features but doesn’t offer live analytics features like other similar tools.

What is the cost of Olark?

The cost of license starts at $12 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Olark

What should you ask Olark during a demo session? (65 questions)

Schedule a demo with Olark and access 65 must ask questions for the vendor while watching Olark in action. Visit the vendor's website here.

Olark's list of categories:

Chat

Olark's list of features:

Data Import/Export
Basic Reports
Online Customer Support

Olark Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Olark
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
5
Review
Compare
Pure
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$39 per month
Functionality
5
Review
Chatra
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
14
Review
WhosOn
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$33 per license
Functionality
5
Review
BirdEye
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
89/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
$3,000 per year
Functionality
15
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.