OmniPCX Office RCE Review - why 5 stars?

OmniPCX Office RCE Review
ITQlick Score: 75/100
ITQlick Rating: (5/5)
Pricing: 6.6/10 - high cost
Category: VoIP -> OmniPCX Office RCE
Ranking:Ranked 79 out of 164 VoIP systems
Company: Alcatel-Lucent Enterprise
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: OmniPCX Office RCE pricing, OmniPCX Office RCE alternatives

Shlomi LaviShlomi Lavi / updated: Apr 15, 2022

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What is OmniPCX Office RCE and its features?

OmniPCX Office RCE is both cloud-based and on-premise call center that is designed to work effectively in small-sized businesses as well as medium-sized businesses. The solution can accommodate a maximum of about 200 employees only. With OmniPCX Office RCE, businesses have the advantage of not using cables that fill the working premise.

The businesses can connect their headsets, their phones, and the phone equipment without much struggle since it is done wirelessly. The major features provided by OmniPCX Office RCE include data and voice services, call-routing, and call waiting among others. Alcatel-Lucent is the company that develops and distributes OmniPCX Office RCE. The company is based in the United States.

What is OmniPCX Office RCE rating?

The rating of OmniPCX Office RCE is 5 stars out of 5 and the total score is 75 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses OmniPCX Office RCE?

Customers of the software include small and medium businesses as well as large enterprises. It can used in a variety of major industries and domains such as banking and finance, legal services, retail and wholesale, telecom and IT services, healthcare and hospitality, and others. Some notable clients of the software include Parsons District Schools, Centro Universitatio de Brasilia, and others.

Is it easy to use?

Yes, OmniPCX Office RCE makes it fairly easy to use. This product is user friendly and intuitive.

Is OmniPCX Office RCE cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently OmniPCX Office RCE can't be accessed on mobile, you would need to access it from your computer.

Is OmniPCX Office RCE the best VoIP system?

OmniPCX Office RCE is ranked 79 out of 164 software in their category (VoIP systems).

What are their main features and functionalities?

The software offers a variety of VoIP call management capabilities such as call forwarding, call return, call transfer, call waiting, caller ID, and speed dialing. It offers voicemail and user mailbox greeting with two ports along with 60 minutes of voicemail storage.

OmniPCX Office RCE facilitates automatic transfer of incoming calls in addition to support for analog, digital, IP and mobile phones and PC softphones. Other important capabilities of the platform include personal assistant, instant messaging, customized hold music, computer- telephone integration (CTI) server, automated attendant, SIP trunking, SIP and CTI openness, and others.

What are OmniPCX Office RCE's pros? (3 Pros)

  • The solution is effective in reducing cluttering in offices
  • OmniPCX Office RCE is easy to use
  • The solution allows flexibility since it is both on-premise and cloud-based

What are OmniPCX Office RCE's cons? (1 cons)

  • The software is expensive for most people

Who are their main alternatives?

The two major competitors of OmniPCX Office RCE are Virtual Office and Jive Voice. While OmniPCX Office RCE is both cloud-based and on-premise, Virtual Office is a cloud-based solution. A virtual office is designed to work without limitations in businesses of all sizes such as small-sized businesses, medium-sized businesses, and large enterprises whereas OmniPCX Office RCE is designed for operation in the small-sized businesses and medium-sized businesses not exceeding 200 employees.

Based on the available online reviews, OmniPCX Office RCE has ratings of 4.8 while Virtual Office has ratings of 4.5. Unlike OmniPCX Office RCE, which is both cloud-based and on-premise, Jive Voice is a cloud-based solution.

Jive is designed to operate in businesses that are medium-sized businesses and large enterprises unlike OmniPCX Office RCE, which is designed for work in small-sized businesses, and medium-sized businesses with a limitation of 200 employees. According to most of the available online reviews, OmniPCX Office RCE has been rated 4.8 while Jive stands at 4.6. OmniPCX Office RCE can support business growth more than Jive since it is both cloud-based as well as on-premise.

What is the cost of OmniPCX Office RCE?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for OmniPCX Office RCE

What should you ask Alcatel-Lucent Enterprise during a demo session? (65 questions)

Schedule a demo with OmniPCX Office RCE and access 65 must ask questions for the vendor while watching OmniPCX Office RCE in action. Visit the vendor's website here.

Where OmniPCX Office RCE is used?

OmniPCX Office RCE is designed to be used in businesses, which are small-sized businesses and medium-sized businesses as long as they don’t exceed the limit of 200 employees. However, OmniPCX Office RCE can be used in various industries including manufacturing, insurance among others.

List of categories

Business Phone Systems
Cloud PBX
PBX Phone Systems
SIP Clients
VoIP
CRM

OmniPCX Office RCE Vs. Alternatives

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jive com...
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ShoreTel
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$19.99 per user/month
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6

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.