Online Work Order Suite Review - why 4.7 stars?

Shlomi Lavi / updated: Sep 22, 2019

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What is Online Work Order Suite?

Online Work Order Suite (OWOS) is a web based help desk solution for your business. The software was launched by Online Tech Tools headquartered in Missouri, United States. It offers simple help desk and customer support features as well as communication, planning and scheduling applications.

Who is it best for?

The software has specifically been designed for the needs of small businesses and schools. As such, its feature set is quite limited and contains generalized applications that are sufficient for most small businesses. Other than educational institutes, the software has also been deployed in information technology, finance, and service sectors.

For increased flexibility, the software supports both online and on premise deployment model. The software also provides constant training services for its clients making it a very useful solution if you are implementing web based customer service for the first time.

Main features and functionalities

Unlike the major customer support service, Online Work Order Suite offers a narrow and generalized set of features. Considering that the software is aimed at small businesses and schools, there is no need for extensive functionality and advanced features. Core features of the software include data validation and error checking, multiple table views, email notification, report creation, and search.

You also have the facility of viewing detailed statistics about various aspects of your customer support service. For the purpose of managing the work orders, the software offers the facilities of creating new work orders, prioritizing work order, and deleting and updating them.

Online Word Oder Suite offers API and CRM integration with various applications. The main request tracking mode available on the software is email. The customer support users have the option of viewing data in a variety of formats depending on specific requirements.

What is the actual cost?

The cost of license starts at $700 per license. ITQlick pricing score is 5.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Online Work Order Suite.

Pros

• The software is a very useful option for small businesses because it comes at a very reasonable price.
• Small business customers have the facility of constant customer support and training during the implementation phase and later.
• The software offers a variety of options for work order management including work order creation, prioritizing the work orders, updating and deleting them.
• Detailed statistics about various aspects of your customer support are available to you.
• The software offers data validation and error checking for improved help desk services.

Cons

• The support features of the software are restricted to knowledge base and no additional channels are available.
• The software supports only English language which restricts its use to English speaking customers.
• Online Work Order Suite does not provide call and support ticket training options.
• You don’t have the options of service self portal and service level agreements on the software.
• Lack for multi-site support limits the software usage to one location.

How it stacks up?

Access a head to head analysis of Online Work Order Suite vs alternative software solutions.

Frequently Asked Questions (FAQs)