OnTime Help Desk Review - why 3.4 stars?

OnTime Help Desk Review
ITQlick Score: 86/100
ITQlick Rating: (3.4/5)
Pricing: 4/10 - average cost
Category: Help Desk -> OnTime Help Desk
Ranking:Ranked 9 out of 207 Help Desk systems
Company: Axosoft, LLC
Pricing: starts at $125 per month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Cloud
Links: OnTime Help Desk pricing, OnTime Help Desk alternatives
Shlomi LaviShlomi Lavi / updated: Jun 07, 2021

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What is OnTime Help Desk?

OnTime Help Desk is a cloud-based help-desk software solution that aims at customer support and team collaboration. The solution has a customer service portal that allows customers to track down their issues as well as incidence. The software assists in service management, asset management, support collaboration, and service catalog.

Some of the core features of the software include document storage, interaction tracking, knowledge base management, multi-channel communication, Email integration, and ticket management.

The email to ticket feature greatly helps the support team monitor and handle issues submitted by the customers. OnTime Help Desk is a product of Ontimedesk, a software company based in the United States.

What is OnTime Help Desk rating? ()

The rating of OnTime Help Desk is 3.4 stars out of 5 and the total score is 86 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are OnTime Help Desk's typical customers?

The typical customers include the following business size: Start up, Small business, Medium business, Large business.

Is OnTime Help Desk the best Help Desk?

OnTime Help Desk is ranked 9 out of 207 software in their category (Help Desk systems).

What are OnTime Help Desk's pros? (4 Pros)

  • Has a vast number of features to be used with regards to IT management and help desk
  • Has great customer support
  • Easy to use
  • Easily customizable to meet business needs

What are OnTime Help Desk's cons? (2 cons)

  • Bugs on the latest release and issues take a while to get fixed
  • Lacks upfront price information that is accessible on the website

Who are their main alternatives?

The two main competitors of OnTime Help Desk include Assyst and Zoho Desk. Assyst is a cloud-based as well as on-premise software solution while OnTime Help Desk is a cloud-based help-desk software solution. Assyst is a help-desk software solution that aims at IT management. The solution offers functionalities such as service management, asset management, collaboration platform, and service catalog, while OnTime Help Desk aims at customer support and team collaboration.

Assyst is designed to fit the midsize businesses as well as enterprises whereas OnTime Help Desk is ideal for small business and midsize businesses. Zoho Desk is a cloud-based help desk that aims at building strong customer service and relationships whereas OnTime Help Desk aims at customer support and team collaboration.

Zoho Desk is ideal for small businesses, midsize businesses, as well as enterprises whereas OnTime Help Desk, is ideal for small business and midsize businesses. Some unique features of Zoho Desk include interactive voice response and call features.

What is the cost of OnTime Help Desk?

The cost of license starts at $125 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for OnTime Help Desk

What should you ask Axosoft, LLC during a demo session? (65 questions)

Schedule a demo with OnTime Help Desk and access 65 must ask questions for the vendor while watching OnTime Help Desk in action. Visit the vendor's website here.

Is it the right software for you?

OnTime Help Desk is designed to serve small business and midsize businesses. The software is tailored to offer support to the customers, hence an ideal software for organizations with a technological basis, but cuts across multiple industries such as education, manufacturing, and health care.

OnTime Help Desk's list of categories:

Help Desk

OnTime Help Desk's list of features:

Data Import/Export
Basic Reports
Online Customer Support

OnTime Help Desk Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.