OnTime Help Desk Review

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Last updated: Aug 13, 2020

OnTime Help Desk Review

ITQlick rating
(3.4/5)

Starting from $125 per month

OnTime Help Desk is a cloud-based help-desk software solution that aims at customer support and team collaboration. The solution has a customer service portal that allows customers to track down their issues as...

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    • Help Desk

Shlomi Lavi / updated: Aug 13, 2020

What is OnTime Help Desk Used For?

OnTime Help Desk is a cloud-based help-desk software solution that aims at customer support and team collaboration. The solution has a customer service portal that allows customers to track down their issues as well as incidence. The software assists in service management, asset management, support collaboration, and service catalog.

Some of the core features of the software include document storage, interaction tracking, knowledge base management, multi-channel communication, Email integration, and ticket management.

The email to ticket feature greatly helps the support team monitor and handle issues submitted by the customers. OnTime Help Desk is a product of Ontimedesk, a software company based in the United States.

Average Rating -

The rating of OnTime Help Desk is 3.4 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Start up, Small business, Medium business, Large business.

OnTime Help Desk 4 Pros

  • Has a vast number of features to be used with regards to IT management and help desk
  • Has great customer support
  • Easy to use
  • Easily customizable to meet business needs

OnTime Help Desk 2 Cons

  • Bugs on the latest release and issues take a while to get fixed
  • Lacks upfront price information that is accessible on the website

Competitors & Alternatives

The two main competitors of OnTime Help Desk include Assyst and Zoho Desk. Assyst is a cloud-based as well as on-premise software solution while OnTime Help Desk is a cloud-based help-desk software solution. Assyst is a help-desk software solution that aims at IT management. The solution offers functionalities such as service management, asset management, collaboration platform, and service catalog, while OnTime Help Desk aims at customer support and team collaboration.

Assyst is designed to fit the midsize businesses as well as enterprises whereas OnTime Help Desk is ideal for small business and midsize businesses. Zoho Desk is a cloud-based help desk that aims at building strong customer service and relationships whereas OnTime Help Desk aims at customer support and team collaboration.

Zoho Desk is ideal for small businesses, midsize businesses, as well as enterprises whereas OnTime Help Desk, is ideal for small business and midsize businesses. Some unique features of Zoho Desk include interactive voice response and call features.

OnTime Help Desk Pricing Information

The cost of license starting from $125 per month. The experts at ITQlick has reviewed OnTime Help Desk pricing and gave the software a total cost of ownership (TCO) rating of 4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching OnTime Help Desk in action

Is it the right software for you?

OnTime Help Desk is designed to serve small business and midsize businesses. The software is tailored to offer support to the customers, hence an ideal software for organizations with a technological basis, but cuts across multiple industries such as education, manufacturing, and health care.

OnTime Help Desk Categories

Help Desk

Specifications

Company:
Address: 13835 N Northsight Blvd AZ USA
Website:https://www.axosoft.com/
Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas, Customer service
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

OnTime Help Desk Features

Data Import/Export
Basic Reports
Online Customer Support

OnTime Help Desk Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
OnTime
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
86/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$125 per month
Hosting
Cloud
Functionality score
4
Fit small business
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License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
39
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
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Hosting
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Functionality score
3
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Hosting
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7
Fit small business
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review