Axosoft Help Desk Review - why 3.4 stars?
Compare Pricing
| ITQlick Score: | 86/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> Axosoft Help Desk review |
| Ranking: | Ranked 11 out of 210 Help Desk systems |
| Company: | Axosoft, LLC |
| Pricing: | starts at $105 per month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Cloud |
| Links: | Axosoft Help Desk pricing, Axosoft Help Desk alternatives |
Shlomi Lavi / updated: Aug 23, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is Axosoft Help Desk?
Axosoft Help Desk is a cloud-based help-desk software solution that aims at customer support and team collaboration. The solution has a customer service portal that allows customers to track down their issues as well as incidence. The software assists in service management, asset management, support collaboration, and service catalog.Some of the core features of the software include document storage, interaction tracking, knowledge base management, multi-channel communication, Email integration, and ticket management.
The email to ticket feature greatly helps the support team monitor and handle issues submitted by the customers. Axosoft Help Desk is a product of Ontimedesk, a software company based in the United States.
Who is it best for?
The typical customers include the following business size: Start up, Small business, Medium business, Large business.What is the actual cost?
OnTime Help Desk is now Axosoft Help Desk, and its pricing depends on the number of users. Two pricing schedules are available, namely Hosted and Installed By You. A free trial is also available.Hosted pricing starts at $105/month billed annually, or $126/month, for five users. Installed By You pricing starts at a license fee of $1250, for five users, with a $375 annual license renewal fee.
ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Axosoft Help Desk. You can also find here pricing information from Axosoft Help Desk's website.
Pros
- Axosoft Help Desk is generally easy to learn and use
- The platform offers customer and contact tracking-by-ticket features that help streamline customer management
- Axosoft Help Desk has a customer self-service portal that allows users to create and attend to tickets independently
- Easily customizable to meet business needs
Cons
- The reporting features on the Axosoft Help Desk platform are somewhat limited
- The software does not support omni channel communication
How it stacks up?
Access a head to head analysis of Axosoft Help Desk vs alternative software solutions.Frequently Asked Questions (FAQs)
Is Axosoft Help Desk right for you or your business?
Axosoft Help Desk is a help desk and ticketing solution for small, medium, and large-scale businesses. The software serves customer service and agile teams in the IT sector, and some notable clients that use the product include Cisco, IBM, and Fujifilm.List of categories
List of features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.