Oracle Service Cloud Review - why 4.5 stars?
Compare Pricing
| ITQlick Score: | 77/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 8/10 - high cost |
| Category: | Customer Service -> Oracle Service Cloud review |
| Ranking: | Ranked 13 out of 46 Customer Service systems |
| Company: | Oracle |
| Pricing: | starts at $90 per license |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Oracle Service Cloud pricing, Oracle Service Cloud alternatives |
Shlomi Lavi / updated: Feb 23, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is Oracle Service Cloud?
Oracle Service Cloud is a web based customer relationship management solution for businesses of all sizes. It offers such services as knowledge management, policy administration, field service management, and others. The software was designed and launched by Oracle Corporation headquartered in California, United States.Who is it best for?
Customers of the software include small and medium businesses as well as large enterprises. Major industries and domains where it can be used include retail and wholesale, automation and manufacturing, financial services, and others. Some notable clients of the software include All Nippon Airways Co Ltd, Jackson Hewitt Tax Services Inc, and others.Main features and functionalities
The software offers a variety of knowledge management capabilities such as content authoring for rapid delivery of knowledge through complex workflow approvals, semantic search, guided knowledge, knowledge analytics, and knowledge APIs. It also offers cross-channel contact center capabilities of case management, guided resolution, customer engagement, social contact center, and unified agent desktop.Oracle Service Cloud offers web self-service to empower clients to self-solve their issues. It also offers live chat in addition to a virtual assistant. Other important capabilities include compliance management, rule modeling, policy lifecycle, policy analysis, capacity management, routing and scheduling, and others.
What is the actual cost?
The cost of license starts at $90 per license. ITQlick pricing score is 8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Oracle Service Cloud.How it stacks up?
Access a head to head analysis of Oracle Service Cloud vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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Oracle S...
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4.5/5
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77/100
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Frequently Asked Questions (FAQs)
List of categories
CRM
Complaint Management
Customer Loyalty
Customer Service
Help Desk
Lead Generation
Mac CRM
Online CRM
Small Business CRM
Field Service
List of features
Email Integration
Self Service Portal
Help Desk
Network Management
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.