Osticket Review - why 4.3 stars?
Compare Pricing
| ITQlick Score: | 77/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Osticket review |
| Ranking: | Ranked 77 out of 210 Help Desk systems |
| Company: | Audiense |
| Pricing: | starts at $9 per agent/month |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Cloud |
| Links: | Osticket pricing, Osticket alternatives |
Shlomi Lavi / updated: Feb 22, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is Osticket?
osTicket is a help desk and customer support solution for businesses of small and medium size. It offers various reporting, customization, and ticket management solutions. The software was designed and launched by Enhancesoft headquartered in California, United States.Who is it best for?
Customers of the software mainly include small and medium businesses. For efficient customer support service, the software can be deployed in a variety of industries including financial services, sales and retail, manufacturing, communication, software development, and others.Main features and functionalities
The software allows customization of data collected form users in order to swiftly resolve the ticketing issues. Tickets and help topics can be added to the custom lists of the collected data. HTML email is supported featuring rick text markup in staff relies and reports. The software also features ticket filters with customizable rules for routing of incoming tickets to the right departments.osTicket offers special ticket locking mechanism for locking of tickets to avoid conflicting responses and save time. Tickets can be transferred between departments to ensure their resolution y the proper personnel. Auto-responder of osTicket generates automatic replies and notifications whatever a new ticket is opened or a message is received. The software also offers customization of internal notes, service level agreements, custom portal, and dashboard reports.
What is the actual cost?
The cost of license starts at $9 per agent/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Osticket.How it stacks up?
Access a head to head analysis of Osticket vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
List of categories
Help Desk
Self-Service Portal
Ticket Management
IT Management
Unified communication
Contract Management
List of features
Data Import/Export
Basic Reports
Online Customer Support
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.