OTRS Review - why 4.5 stars?

Shlomi Lavi / updated: May 17, 2022

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What is OTRS?

OTRS is a service management software designed for companies to aid resource planning, facilitate real-time information, boost optimal security, and ensure maximal flexibility. These functions help smoothen communication between employees and customers, reduce error occurrences, build experience for customers, and manage time.

The software possesses features like; scheduled reports, multichannel communication, time management, and personal organizer. It was founded in 2013 by OTRS.org, has its current headquarters in Oberursel, Germany, and has about 78 employees.

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Who is it best for?

The typical customers include the following business size: Small businesses and start ups.

What is the actual cost?

The cost of license starts at $10 per agent/month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for OTRS. You can also find here pricing information from OTRS's website.

Pros

• OTRS demonstrate speed that most users need, such as the elimination of the loading of pages
• Scalability function is flexible enough to suit complex organizational needs
• The software is easy to use and makes centralizing activities easy
• It possesses customizable food features

Cons

• Some users sometimes experience bugs within the software
• System configuration can come with a setup tutorial
• OTRS reporting features could use some improvement

How it stacks up?

Access a head to head analysis of OTRS vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is OTRS right for you or your business?

OTRS is fit for small, large, and medium organizations. It serves industries like textile production, educational institutions, financial services, and flight management. OTRS provides services to over 170000 organizations worldwide; some of its customers are; Klinikum Oldenburg, Bru Textile, Log Pay financial services, and Ahfad University for Women.