OTRS Review

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Last updated: Nov 14, 2020

OTRS Review

ITQlick rating
(4.5/5)

Starting from $29 per user/month

OTRS is a service management software designed for companies to aid resource planning, facilitate real-time information, boost optimal security, and ensure maximal flexibility.

  • Categories :

    • Ticket Management
    • Help Desk

Shlomi Lavi / updated: Nov 14, 2020

What is OTRS Used For?

OTRS is a service management software designed for companies to aid resource planning, facilitate real-time information, boost optimal security, and ensure maximal flexibility. These functions help smoothen communication between employees and customers, reduce error occurrences, build experience for customers, and manage time.

The software possesses features like; scheduled reports, multichannel communication, time management, and personal organizer. It was founded in 2013 by OTRS.org, has its current headquarters in Oberursel, Germany, and has about 78 employees.

Average Rating -

The rating of OTRS is 4.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business.

OTRS 4 Pros

  • OTRS demonstrate speed that most users need, such as the elimination of the loading of pages
  • Scalability function is flexible enough to suit complex organizational needs
  • The software is easy to use and makes centralizing activities easy
  • It possesses customizable food features

OTRS 2 Cons

  • Some users sometimes experience bugs within the software
  • System configuration can come with a setup tutorial

Competitors & Alternatives

Popular Alternatives to OTRS: Freshdesk, Zoho Desk, FuseDesk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync.

OTRS Pricing Information

The cost of license starting from $29 per user/month. The Help Desk experts at ITQlick has reviewed OTRS pricing and gave the software a total cost of ownership (TCO) rating of 4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching OTRS in action

Is it the right software for you?

OTRS is fit for small, large, and medium organizations. It serves industries like textile production, educational institutions, financial services, and flight management. OTRS provides services to over 170000 organizations worldwide; some of its customers are; Klinikum Oldenburg, Bru Textile, Log Pay financial services, and Ahfad University for Women.

OTRS Categories

Ticket Management
Help Desk

Specifications

Company:
Address: USA
Website:https://otrs.com/
Customers: Small business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

OTRS Features

Data Import/Export
Basic Reports
Online Customer Support

OTRS Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
OTRS
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$29 per user/month
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Compare
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Hosting
NA
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review