OTRS - Top 8 Alternatives

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Last updated: Sep 20, 2019

OTRS Competitors

ITQlick rating
(4.5/5)

Starting from $29 Per month/user

OTRS is a growing cloud-based Help Desk software, it is designed to support small and medium size business. OTRS received a rating of 4.5 from ITQlick team. The software cost is considered affordable (2/5) whe...

  • Categories:

    • Ticket Management
    • Help Desk

OTRS top competitors and alternatives for 2020

OTRS is a fantastic tool that has a lot to offer, but it’s important to make sure you’re choosing the right Help Desk software for your company and its unique needs. OTRS has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

Here are 4 alternatives to OTRS that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, Zendesk for low budget companies, and Zoho Desk for starting businesses and freelancers.

1. Freshdesk - Best for SMBs

Freshdesk is a leading Help Desk software designed for for small and medium size business, Freshdesk installed on-premises or used cloud based, OTRS can be used on-premises and on the cloud. Freshdesk, with a pricing score of 2 is considered less expensive to implement than OTRS with a score of 4. Freshdesk published pricing is $19 Per month/user.

Freshdesk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshdesk offers 39 main features).

Compare head to head: Freshdesk Vs OTRS

2. SolarWinds - Best for Enterprise Organizations

SolarWinds is a leading Help Desk software designed for for large size business, SolarWinds used on the cloud, OTRS can be used on-premises and on the cloud. SolarWinds, with a pricing score of 4.2 is considered more expensive to implement than OTRS with a score of 4. SolarWinds published pricing is $800 Per year/user.

SolarWinds is rated 5 stars by ITQlick experts, both software products offer a good range of features (SolarWinds offers 38 main features).

Compare head to head: SolarWinds Vs OTRS

3. Zendesk - Best for Low Budget Companies

Zendesk is a leading Help Desk software designed for for low budget, Zendesk installed on-premises or used cloud based, OTRS can be used on-premises and on the cloud. Zendesk, with a pricing score of 2 is considered less expensive to implement than OTRS with a score of 4. Zendesk published pricing is $29 Per month/user.

Zendesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (Zendesk offers 48 main features).

Compare head to head: Zendesk Vs OTRS

4. Zoho Desk - Best for NO Budget or Start up Companies

Zoho Desk is a leading Help Desk software designed for if you have very low to no budget or you just want to start with a free version, Zoho Desk installed on-premises or used cloud based, OTRS can be used on-premises and on the cloud. Zoho Desk is considered same cost to implement ($12 Per month/user) as OTRS, both with a pricing score of 4. Zoho Desk published pricing is $12 Per month/user.

Zoho Desk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Zoho offers 3 main features).

Compare head to head: Zoho Desk Vs OTRS

5. FuseDesk

FuseDesk is a leading Help Desk software designed for if you want to consider another good alternative, FuseDesk cloud, OTRS can be used on-premises and on the cloud. FuseDesk, with a pricing score of 6.4 is considered more expensive to implement than OTRS with a score of 4. FuseDesk published pricing is $97 Per month/user.

FuseDesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (FuseDesk offers 7 main features).

Compare head to head: FuseDesk Vs OTRS

6. Desk-com

Desk-com is a leading Help Desk software designed for if you want to consider another good alternative, Desk-com installed on-premises or used cloud based, OTRS can be used on-premises and on the cloud. Desk-com, with a pricing score of 2.8 is considered less expensive to implement than OTRS with a score of 4. Desk-com published pricing is $25 Per month.

Desk-com is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Desk-com offers 35 main features).

Compare head to head: Desk-com Vs OTRS

7. Spiceworks

Spiceworks is a leading Help Desk software designed for if you want to consider another good alternative, Spiceworks installed on-premises, OTRS can be used on-premises and on the cloud. Spiceworks, with a pricing score of 2 is considered less expensive to implement than OTRS with a score of 4. Spiceworks published pricing is Pricing not available.

Spiceworks is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (Spiceworks offers 26 main features).

Compare head to head: Spiceworks Vs OTRS

8. Integria IMS

Integria IMS is a leading Help Desk software designed for if you want to consider another good alternative, Integria IMS cloud, OTRS can be used on-premises and on the cloud. Integria IMS is considered same cost to implement ($102 Per month) as OTRS, both with a pricing score of 4. Integria IMS published pricing is $102 Per month.

Integria IMS is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Integria offers 3 main features).

Compare head to head: Integria IMS Vs OTRS


ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
OTRS
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Best for SMBs
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Best for Enterprise
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Low budget
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
On premise and Cloud
Functionality score
48
Fit small business
Fit medium business
Fit large business
Software review
Free version
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Compare