OXON Review

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Last updated: Sep 14, 2019

OXON Review

ITQlick rating
(4.9/5)

Starting from $39 Per month/user

OXON is a cloud-based contact center management system that is developed to give users with a centralized and single platform for the management of customer communication.

  • Categories (4/10):

    • Call Recording
    • Call Monitoring
    • Automatic Call Distribution (ACD)
    • Conference Calling

What is OXON? Updated: Sep 14, 2019

OXON is a cloud-based contact center management system that is developed to give users with a centralized and single platform for the management of customer communication.

OXON Average Rating -

The rating of OXON is 4.9 stars. The rating is based on ITQlick expert review

OXON Typical Customers

Who are the typical customers of OXON? They are entrepreneurs engaging with various small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and large enterprises who harness great things coming from IT, data and web hosting and information-related services sector, mainly with contact center management.

OXON Features

The OXON incorporates SMS, voice calls and web-chat that can lead to efficient yet simple contact center solution. The software is developed for further enhancement of customer communication in which users can manage customer contact via distinct channels including inbound and outbound calling, web-chat, email, social networks and SMS.

Core features of this software include real-time web assistance via video, voice call or text chat, shared inbox for email and social media queries, resolving customer support tickets quickly, agent management and customer experience insights, analytics and reporting technology and tracking agent and customer conversational interactions.

OXON Alternatives

The potential alternatives to think about for OXON are AuguTech, Innitel Predictive Dialer and Callidus Cloud CX.

OXON Pricing Information

There are three pricing subscriptions for OXON – the basic is the Business plan that has a starting price of €39 per month, the Business Plus that has starting price of €49 per month and the Enterprise that costs €69 per month.

OXON demo

25 questions to ask the vendor on OXON demo

OXON Categories

Call Recording
Call Monitoring
Automatic Call Distribution (ACD)
Conference Calling
IVR
Call Center
Call Center Workforce Management
Call Tracking
Campaign Management
Chat

Specifications

Company:
Address: Tumėno st. 4 – 54 LT-01109, Vilnius Lithuania
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

OXON Features

Chat
Campaign Management
Blended Call Center
IVR (Interactive Voice Response)
Call Center

OXON Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
OXON
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
85/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$39 Per month/user
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Winleads
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$495 Per license
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review