OXON Review - why 4.9 stars?

OXON Review
ITQlick Score: 85/100
ITQlick Rating: (4.9/5)
Pricing: 2/10 - low cost
Category: Call Center -> OXON
Ranking:Ranked 15 out of 236 Call Center systems
Company: OXON
Pricing: starts at $39 per user/month
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: OXON pricing, OXON alternatives

Shlomi LaviShlomi Lavi / updated: Aug 22, 2020

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What is OXON?

OXON is a cloud-based contact center management system that is developed to give users with a centralized and single platform for the management of customer communication.

What is OXON rating? ()

The rating of OXON is 4.9 stars out of 5 and the total score is 85 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are OXON's typical customers?

Who are the typical customers of OXON? They are entrepreneurs engaging with various small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and large enterprises who harness great things coming from IT, data and web hosting and information-related services sector, mainly with contact center management.

Is OXON the best Call Center?

OXON is ranked 15 out of 236 software in their category (Call Center systems).

What are their main features and functionalities?

The OXON incorporates SMS, voice calls and web-chat that can lead to efficient yet simple contact center solution. The software is developed for further enhancement of customer communication in which users can manage customer contact via distinct channels including inbound and outbound calling, web-chat, email, social networks and SMS.

Core features of this software include real-time web assistance via video, voice call or text chat, shared inbox for email and social media queries, resolving customer support tickets quickly, agent management and customer experience insights, analytics and reporting technology and tracking agent and customer conversational interactions.

Who are their main alternatives?

The potential alternatives to think about for OXON are AuguTech, Innitel Predictive Dialer and Callidus Cloud CX.

What is the cost of OXON?

The cost of license starts at $39 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for OXON

What should you ask OXON during a demo session? (65 questions)

Schedule a demo with OXON and access 65 must ask questions for the vendor while watching OXON in action.

OXON's list of categories:

Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
IVR
Call Center
Call Center Workforce Management
Call Tracking
Campaign Management
Chat

OXON's list of features:

Chat
Campaign Management
Blended Call Center
IVR (Interactive Voice Response)
Call Center

OXON Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
OXON
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
85/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$39 per user/month
Functionality
15
Review
Compare
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
99/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$18.95 per user/month
Functionality
20
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
93/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per minute
Functionality
43
Review
Compare
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
6
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
9
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.