OXON Review - why 4.9 stars?

OXON Review
ITQlick Score: 85/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Call Center -> OXON review
Ranking:Ranked 16 out of 240 Call Center systems
Company: OXON
Pricing: starts at $39 per feature/month
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: OXON pricing, OXON alternatives
Shlomi LaviShlomi Lavi / updated: May 15, 2022

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What is OXON?

OXON is a cloud-based contact center management system that is developed to give users with a centralized and single platform for the management of customer communication.

Who is it best for?

Who are the typical customers of OXON? They are entrepreneurs engaging with various small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and large enterprises who harness great things coming from IT, data and web hosting and information-related services sector, mainly with contact center management.

Main features and functionalities

The OXON incorporates SMS, voice calls and web-chat that can lead to efficient yet simple contact center solution. The software is developed for further enhancement of customer communication in which users can manage customer contact via distinct channels including inbound and outbound calling, web-chat, email, social networks and SMS.

Core features of this software include real-time web assistance via video, voice call or text chat, shared inbox for email and social media queries, resolving customer support tickets quickly, agent management and customer experience insights, analytics and reporting technology and tracking agent and customer conversational interactions.

What is the actual cost?

The cost of license starts at $39 per feature/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for OXON. You can also find here pricing information from OXON's website.

How it stacks up?

Access a head to head analysis of OXON vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
OXON
ITQlick rating
4.9/5
Score
85/100
Pricing
2/10
License pricing
$39 per feature/month
Functionality
15
Review
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nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

OXON is ranked 16 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of OXON is 4.9 stars out of 5 and the total score is 85 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, OXON makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access OXON on your mobile/smart phone.

What should we ask during a demo session?

Differences between OXON and alternatives?

The most popular alternatives to OXON in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - OXON VS Call Center Software alternatives.

List of categories

Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
IVR
Call Center
Call Center Workforce Management
Call Tracking
Campaign Management
Chat

List of features

Chat
Campaign Management
Blended Call Center
IVR (Interactive Voice Response)
Call Center

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.