Parrot Cloud Call Center Review - why 4.8 stars?

Parrot Cloud Call Center Review
ITQlick Score: 82/100
ITQlick Rating:
Pricing: 6/10 - average cost
Category: Call Center -> Parrot Cloud Call Center review
Ranking:Ranked 41 out of 240 Call Center systems
Company: Electronic Voice Services
Pricing: starts at $59 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Parrot Cloud Call Center pricing, Parrot Cloud Call Center alternatives
Shlomi LaviShlomi Lavi / updated: Jul 24, 2022

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What is Parrot Cloud Call Center?

EVS7 is a call center software designed to help agents provide better service to customers. Embedded in the software are interactive voice response and automatic call distribution to help improve inbound call center. Its outbound module provides predictive dialing on up to 5 lines for each agent and for reaching contacts more quickly. In addition, it allows users to create campaigns based on their strategy and specific needs.

Some key features on EVS7 are blended inbound & outbound calls, performance management, advanced reporting, and call recording & dynamic caller ID. The software was developed by Electronic Voice Service Inc. (EVS7), a telecommunications company founded in 1993 and currently with a workforce of over 10 employees. The company is situated in Dallas, Texas, United States.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $59 per month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Parrot Cloud Call Center. You can also find here pricing information from Parrot Cloud Call Center's website.

Pros

  • EVS7 is easy to set up and use
  • Inbound and outbound call management work excellently
  • Customer support service is very good
  • Quite affordable

Cons

  • The software user interface needs improvement

How it stacks up?

Access a head to head analysis of Parrot Cloud Call Center vs alternative software solutions.
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Frequently Asked Questions (FAQs)

Is it the best Call Center system?

Parrot Cloud Call Center is ranked 41 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of Parrot Cloud Call Center is 4.8 stars out of 5 and the total score is 82 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Parrot Cloud Call Center makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Parrot Cloud Call Center on your mobile/smart phone.

Differences between Parrot Cloud Call Center and alternatives?

The most popular alternatives to Parrot Cloud Call Center in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - Parrot Cloud Call Center VS Call Center Software alternatives.

Is Parrot Cloud Call Center right for you or your business?

EVS7 is suitable for small, medium, and large-sized organizations. The software can be used in various industries, some of which are telecommunications, education, financial services, and retail services. Some of the establishments using the software are Stanford University, Century 21, and Farmers Insurance.

List of categories

Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
IVR
Call Center
Call Center Workforce Management
Call Tracking
Campaign Management
Chat

List of features

Chat
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Call Center

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.