PC*MILER Review - why 3.1 stars?

PC*MILER Review
ITQlick Score: 92/100
ITQlick Rating: (3.1/5)
Pricing: 6/10 - average cost
Category: Route Planning -> PC*MILER
Ranking:Ranked 1 out of 25 Route Planning systems
Company: ALK Technologies
Pricing: starts at $1,895 per license
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: PC*MILER pricing, PC*MILER alternatives
Shlomi LaviShlomi Lavi / updated: Oct 09, 2021

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What is PC*MILER?

PC*Miller is a cloud-based transportation software solution designed specifically for the logistics industry. You can use PC*Miller software through Web, SAAS, Mobile -including iOS Native and Android Native. By simply entering the location, you get an accurate calculation and safe routing for your logistic needs, along with weather updates, traffic information, and parking space availability.

PC*Miller covers both major and minor highway routes in North America. With the ability to add separate add-ons, users can track all worldwide locations. PC*Miller fulfills the needs of the routing industries with features like rate determination, carrier selection, hazardous material routing, driver log audits, load planning, stop the optimization, & fuel tax reporting. ALK Technologies developed PC*Miller in 1979. However, later Trimble acquired PC*Miller.

PC*Miller offers app route planning support, which helps you plan your complete trip from rest locations to traffic routes. It makes it easier for logistic companies to track their routes. Since, the beginning PC*Miller has been used by logistic companies, which has made it a trusted option amongst carriers, shippers, and 3PLs companies.

PC*Miller currently has a huge customer base focusing on small, medium, and large-sized companies. With 24/7 customer support, PC*Miller had been helping its customer base to stay at the top of its logistic tracking game.

What is PC*MILER rating? ()

The rating of PC*MILER is 3.1 stars out of 5 and the total score is 92 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are PC*MILER's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is PC*MILER the best Route Planning?

PC*MILER is ranked 1 out of 25 software in their category (Route Planning systems).

What are PC*MILER's pros? (4 Pros)

  • Continuous upgrades for better logistics tracking
  • PC*Miller integrates other systems as required
  • With PC*Miller, you can export route distances & calculations on Excel
  • Easy to set up and use

What are PC*MILER's cons? (2 cons)

  • PC*Miller is a bit expensive
  • Customized pricing and routing can be a little daunting at times

Who are their main alternatives?

PC*Miller is not alone in its race as a logistic routing software. With high competition, it has become utmost necessary for PC* Miller to have a strong standing. There are other tools in the industry that offer similar features. However, with micro-managing your routing, PC*Miller makes sure you do not fall under or overestimate your routes & times.
  • Functionality: One of the greatest competitors of PC*Miller is Google maps. With Google maps on all phones, it is more accessible. Google maps are easily available on all devices, and they do have higher location support. The regions covered by Google maps are from all around the world. However, Google maps are not specifically designed for the logistics industry. This makes Google Maps not a great option as users cannot plan their routes, manage logistics, and estimate accuracy.

    Moreover, Google maps cannot be integrated with organizations inner logistic networks, making it hard to track. With rich feature support of PC*Miller like routing, reporting, & routing restrictions, it is more suitable for the routing industry.

    Another greatest competitor of PC*Miller is Fleetio, which offers a wide variety of features, including inspection management, inventory management, motor pool, and tire management, along with other basic & advanced routing features. Although PC*Miller is not as feature-rich, it offers API integration support for new locations, which can help you get any locations onboard. Want to add new locations to the route? Integrate the API, and you are ready to move.

    Omnitracs also offers a tough competition to PC*Miller. With tracking & routing features, it also offers a wide variety of vehicle management features. Omnitracs also offers integrations with other partners, but they are lesser as compared to PC*Miller.
  • Scalability: When it comes to scalability, Fleetio and PC*Miller offer a SaaS-based solution with a payment option per user. So, if your business even grows to thousands of employees, the PC* Miller will be able to support it. However, Google maps, on the other hand, are scalable, but given the limitation of its features, it is not suitable for large-scale businesses. Nevertheless, just like PC*Miller Omnitracs is also scalable, and it offers features and user-based pricing.
  • Level of Services: PC* Miller 24/7 support and videos, feature sheets, and user guides to help the user through the application. Well, Google maps do not offer such support, but there are a few training videos online. However, Fleetio does offer complete onboarding support, blogs, user guides, and other resources to the customers, but they are not available for 24/7 support. The support for Omnitracs is as great as PC*Miller as it offers 24/7 support with sufficient documentation and user guides.

What is the cost of PC*MILER?

PC*Millers offers two options to choose from: locally installed Desktop version and quick online set up through their web-based subscription. The Desktop version offers a 15-day free trial for the users, whereas the online version offers a 42-day free trial to help you make the right decision.

The starting price for premium PC*Miller web is $69.95 per user, whereas the standard package with basic reporting & routing costs around $39.96 per user. The main features offered in the PC*Miller standard pricing include +9 stops origin, set governor speed, hub routing, and multiple map styles, including satellite imagery.

However, the PC*Miller pricing per license starts at $1,895 per license. As compared to other similar services, the pricing is high. However, given the features and continuous updates, PC*Miller makes it worth the pricing for logistic businesses. Also, PC*Miller is continuously bringing support apps to make PC*Miller an all-in-one routing tool.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for PC*MILER

What should you ask ALK Technologies during a demo session? (65 questions)

Schedule a demo with PC*MILER and access 65 must ask questions for the vendor while watching PC*MILER in action. Visit the vendor's website here.

Is it the right software for you?

PC*Miller is suitable for individuals as well as companies looking for logistics tracking systems. With per-user pricing, you are paying what you use. Be it a small company or an Enterprise PC*Miller seems to fulfill all the needs of a logistic organization.

PC*Miller fits well to the organization needs, searching for support greater number of locations. With higher device support, including iOS & Android, and Desktop application support, PC*Miller can be a good fit for the logistics needs of the organizations. Additionally, with the ability of integrations, you can scale your PC*Miller software for higher feature support.

List of categories

FS Scheduling & Dispatch
Fleet management

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.