Pega BPM Review - why 4.6 stars?

Pega BPM Review
ITQlick Score: 71/100
ITQlick Rating: (4.6/5)
Pricing: 5/10 - average cost
Category: Business Process Management (BPM) -> Pega BPM
Ranking:Ranked 15 out of 31 Business Process Management (BPM) systems
Company: Pegasystems
Pricing: starts at $200 per user/month
Typical customers: Large business
Platforms: Desktop, Cloud
Links: Pega BPM pricing, Pega BPM alternatives

Shlomi LaviShlomi Lavi / updated: Mar 12, 2021

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Pega BPM?

Pega BPM is a business process management solution that can help users to automate most of their complex work processes. The software can be accessed from any channel or platform and can provide tailor made solutions to meet the changing and diverse requirements of customers. The software offers everything you need to create user-friendly and flexible solutions.

Pegasystems, the company behind Pega BPM, was founded back in 1983. The company is headquartered in Cambridge, MA and is popular for providing multi-channel customer relationship management and business process management solutions.

What is Pega BPM rating? ()

The rating of Pega BPM is 4.6 stars out of 5 and the total score is 71 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Pega BPM's typical customers?

Pega BPM is perfect for large enterprises. Healthcare, retail, insurance, financial services, communications, transportations and public sector industries can use this software. Warner Bros, Aegis and OCBC Bank are some of the clients of Pega BPM.

Is Pega BPM the best Business Process Management (BPM)?

Pega BPM is ranked 15 out of 31 software in their category (Business Process Management (BPM) systems).

What are their main features and functionalities?

Pega BPM comes with work process automation, campaign progress monitoring, correction action suggestions, visual models and metaphors generating and multiple channel support for engaging users. It’s easy to capture business objectives directly as users get control of every aspect of a BPM initiative starting from process to user interface and integration. The software can automatically translate your business requirements into complete applications without requiring any programming knowledge.

The BPM solution works more than just a traditional workflow management solution and can help users to apply advanced analytics and rules to optimize customer interactions and to automate various decisions. The BPM solution supports access from all channels including social and mobile with the once designed user-interface. The software offers both on-premise and cloud-based deployment option for users.

What are Pega BPM's pros? (5 Pros)

  • Pega BPM offers on premise, cloud based and hybrid deployment options for users unlike other similar tools
  • Pega BPM can translate business requirements into complete applications automatically without any prior programming knowledge
  • The customer support of Pega BPM offers 24x7 customer support for users
  • The business process management solution comes with inbuilt BAM with graphical report and tabular support
  • The business process management software is built on a rules engine core and doesn’t require integration with other third party software

What are Pega BPM's cons? (2 cons)

  • Pega BPM’s workflow can be only accessed as a web service as it doesn’t expose APIs
  • Pega BPM doesn’t offer process simulator feature like other similar BPM solutions

Who are their main alternatives?

ActiveMatrix BPM and IBM Business Process Management are the competitors of Pega BPM. ActiveMatrix BPM comes with visual analytics, process workflows creating, process routing suggestions, mobile clients and OSGI-based deployment features. However, the software is not good enough to handle business-oriented process optimization needs.

IBM Business Process Management is another popular BPM solution that can simplify business processes and automatemost of the order processing tasks. The software comes with a user-friendly interface and offers Software as a Service deployment option. However, enhancing process modeling can be difficult after the first time implementation in this software.

What is the cost of Pega BPM?

The cost of license starts at $200 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Pega BPM

What should you ask Pegasystems during a demo session? (65 questions)

Schedule a demo with Pega BPM and access 65 must ask questions for the vendor while watching Pega BPM in action.

Pega BPM's list of categories:

Business Process

Pega BPM's list of features:

Data Import/Export
Basic Reports
Online Customer Support

Pega BPM Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
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Pega
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
71/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5/10
License pricing license pricing (if provided by the software vendor)
$200 per user/month
Functionality
4
Review
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Savvion
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5/10
License pricing license pricing (if provided by the software vendor)
$49 per license
Functionality
4
QPR
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
89/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.8/10
License pricing license pricing (if provided by the software vendor)
$464 per license
Functionality
6
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Bosch
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
88/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
4
Review
bpm’online
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
85/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
$35 per user/month
Functionality
3
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.