Pega BPM Review - why 4.6 stars?
Compare PricingITQlick Score: | 71/100 |
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ITQlick Rating: |
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Pricing: | 5/10 - average cost |
Category: | Business Process Management (BPM) -> Pega BPM review |
Ranking: | Ranked 15 out of 31 Business Process Management (BPM) systems |
Company: | Pegasystems |
Pricing: | starts at $200 per user/month |
Typical customers: | Large business |
Platforms: | Desktop, Cloud |
Links: | Pega BPM pricing, Pega BPM alternatives |
Shlomi Lavi / updated: Apr 19, 2022
Pegasystems, the company behind Pega BPM, was founded back in 1983. The company is headquartered in Cambridge, MA and is popular for providing multi-channel customer relationship management and business process management solutions.
The BPM solution works more than just a traditional workflow management solution and can help users to apply advanced analytics and rules to optimize customer interactions and to automate various decisions. The BPM solution supports access from all channels including social and mobile with the once designed user-interface. The software offers both on-premise and cloud-based deployment option for users.
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Table of Contents
What is Pega BPM?
Pega BPM is a business process management solution that can help users to automate most of their complex work processes. The software can be accessed from any channel or platform and can provide tailor made solutions to meet the changing and diverse requirements of customers. The software offers everything you need to create user-friendly and flexible solutions.Pegasystems, the company behind Pega BPM, was founded back in 1983. The company is headquartered in Cambridge, MA and is popular for providing multi-channel customer relationship management and business process management solutions.
Who is it best for?
Pega BPM is perfect for large enterprises. Healthcare, retail, insurance, financial services, communications, transportations and public sector industries can use this software. Warner Bros, Aegis and OCBC Bank are some of the clients of Pega BPM.Main features and functionalities
Pega BPM comes with work process automation, campaign progress monitoring, correction action suggestions, visual models and metaphors generating and multiple channel support for engaging users. It’s easy to capture business objectives directly as users get control of every aspect of a BPM initiative starting from process to user interface and integration. The software can automatically translate your business requirements into complete applications without requiring any programming knowledge.The BPM solution works more than just a traditional workflow management solution and can help users to apply advanced analytics and rules to optimize customer interactions and to automate various decisions. The BPM solution supports access from all channels including social and mobile with the once designed user-interface. The software offers both on-premise and cloud-based deployment option for users.
What is the actual cost?
The cost of license starts at $200 per user/month. ITQlick pricing score is 5 out of 10 (10 is most expensive). Access ITQlick pricing guide for Pega BPM. You can also find here pricing information from Pega BPM's website.Pros
- Pega BPM offers on premise, cloud based and hybrid deployment options for users unlike other similar tools
- Pega BPM can translate business requirements into complete applications automatically without any prior programming knowledge
- The customer support of Pega BPM offers 24x7 customer support for users
- The business process management solution comes with inbuilt BAM with graphical report and tabular support
- The business process management software is built on a rules engine core and doesn’t require integration with other third party software
Cons
- Pega BPM’s workflow can be only accessed as a web service as it doesn’t expose APIs
- Pega BPM doesn’t offer process simulator feature like other similar BPM solutions
- The 24x7 customer support feature of Pega BPM is only available at an additional cost
- The business process management solution can conflict with the existing BRMS being used by the vendor
- It can be difficult to integrate the BPM solution with automated testing tools according to some users
How it stacks up?
Access a head to head analysis of Pega BPM vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
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Business Process
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Basic Reports
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Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.