Pega BPM Review - why 4.6 stars?

Pega BPM Review
ITQlick Score: 71/100
ITQlick Rating:
Pricing: 5/10 - average cost
Category: Business Process Management (BPM) -> Pega BPM review
Ranking:Ranked 15 out of 31 Business Process Management (BPM) systems
Company: Pegasystems
Pricing: starts at $200 per user/month
Typical customers: Large business
Platforms: Desktop, Cloud
Links: Pega BPM pricing, Pega BPM alternatives
Shlomi LaviShlomi Lavi / updated: Apr 19, 2022

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What is Pega BPM?

Pega BPM is a business process management solution that can help users to automate most of their complex work processes. The software can be accessed from any channel or platform and can provide tailor made solutions to meet the changing and diverse requirements of customers. The software offers everything you need to create user-friendly and flexible solutions.

Pegasystems, the company behind Pega BPM, was founded back in 1983. The company is headquartered in Cambridge, MA and is popular for providing multi-channel customer relationship management and business process management solutions.

Who is it best for?

Pega BPM is perfect for large enterprises. Healthcare, retail, insurance, financial services, communications, transportations and public sector industries can use this software. Warner Bros, Aegis and OCBC Bank are some of the clients of Pega BPM.

Main features and functionalities

Pega BPM comes with work process automation, campaign progress monitoring, correction action suggestions, visual models and metaphors generating and multiple channel support for engaging users. It’s easy to capture business objectives directly as users get control of every aspect of a BPM initiative starting from process to user interface and integration. The software can automatically translate your business requirements into complete applications without requiring any programming knowledge.

The BPM solution works more than just a traditional workflow management solution and can help users to apply advanced analytics and rules to optimize customer interactions and to automate various decisions. The BPM solution supports access from all channels including social and mobile with the once designed user-interface. The software offers both on-premise and cloud-based deployment option for users.

What is the actual cost?

The cost of license starts at $200 per user/month. ITQlick pricing score is 5 out of 10 (10 is most expensive). Access ITQlick pricing guide for Pega BPM. You can also find here pricing information from Pega BPM's website.

Pros

  • Pega BPM offers on premise, cloud based and hybrid deployment options for users unlike other similar tools
  • Pega BPM can translate business requirements into complete applications automatically without any prior programming knowledge
  • The customer support of Pega BPM offers 24x7 customer support for users
  • The business process management solution comes with inbuilt BAM with graphical report and tabular support
  • The business process management software is built on a rules engine core and doesn’t require integration with other third party software

Cons

  • Pega BPM’s workflow can be only accessed as a web service as it doesn’t expose APIs
  • Pega BPM doesn’t offer process simulator feature like other similar BPM solutions
  • The 24x7 customer support feature of Pega BPM is only available at an additional cost
  • The business process management solution can conflict with the existing BRMS being used by the vendor
  • It can be difficult to integrate the BPM solution with automated testing tools according to some users

How it stacks up?

Access a head to head analysis of Pega BPM vs alternative software solutions.
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Pega BPM
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4.6/5
Score
71/100
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5/10
License pricing
$200 per user/month
Functionality
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Bosch BP...
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3.3/5
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88/100
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4.2/10
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Pricing not available
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4
Creatio ...
ITQlick rating
3.5/5
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2.6/10
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$45 per user/month
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3
GoodData
ITQlick rating
4.2/5
Score
83/100
Pricing
5.2/10
License pricing
$2,400 per year
Functionality
23

Frequently Asked Questions (FAQs)

Is it the best Business Process Management (BPM) system?

Pega BPM is ranked 15 out of 31 software in their category (Business Process Management (BPM) systems).

How they are rated on ITQlick?

The rating of Pega BPM is 4.6 stars out of 5 and the total score is 71 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Pega BPM makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Pega BPM can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Pega BPM and alternatives?

The most popular alternatives to Pega BPM in 2023: QPR ProcessAnalyzer, Bosch BPM, Creatio CRM, GoodData, Maestro. Access the complete competitors analysis here - Pega BPM VS Business Process Management (BPM) Software alternatives.

List of categories

Business Process

List of features

Data Import/Export
Basic Reports
Online Customer Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.