PhaseWare Tracker - Top Competitors (Feb 2022)
Compare Pricing
| ITQlick Score: | 78/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> PhaseWare Tracker review -> PhaseWare Tracker competitors |
| Ranking: | Ranked 71 out of 210 Help Desk systems |
| Company: | PhaseWare Inc. |
| Pricing: | starts at $49 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | PhaseWare Tracker review, PhaseWare Tracker pricing guide |
Shlomi Lavi / updated: Feb 12, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
PhaseWare Tracker vs. Alternatives in 2024
Some of the main competitors for PhaseWare Tracker are Freshdesk and Kayako.Freshdesk is a cloud based help desk management system. It supports multi-channel customer support including web, mobile, email and social media along with the full ticket management cycle. The product also provides customer collaboration through community forums and self service portals with knowledge base enquiry. Additionally there are APIs for interconnection with other applications, and gamification to encourage support agents to compete for best customer service awards that will include recognition and bonuses as well.
PhaseWare Tracker on the other hand provides a similar customer support solution with a help desk and self service center. However it also includes an event engine with business rules to trigger actions automatically based on a series of events. These rules can be designed to support service level agreements, workflow process monitoring metrics, as well as automated ticket tracking to alert on long resolution times or escalation needs.
Kayako on the other hand provides a multi-channel support system that includes a knowledge base which suggests possible solutions as queries are made for quicker resolution. The product also includes support process workflows as well as customer surveys to gauge satisfaction levels. Additionally there is mobile device access for agents to continue to address help desk issues remotely.
In comparison PhaseWare Tracker provides product customization options and is available as a hosted solution which can be deployed at the customer’s site or in the cloud. There is also a billing module to handle price support packages or per incident payments as per the customer agreements in place.
PhaseWare Tracker alternatives - for small & large Business
Here are the top 4 alternatives to PhaseWare Tracker that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, Zendesk for growing companies, and Zoho Desk for low budget organizations.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.