Phone-com Review - why 3.9 stars?

Phone-com Review
ITQlick Score: 80/100
ITQlick Rating: (3.9/5)
Pricing: 3/10 - low cost
Category: VoIP -> Phone-com
Ranking:Ranked 45 out of 164 VoIP systems
Company: Phone.com
Pricing: starts at $12.99 per month
Typical customers: SMBs
Platforms: Cloud
Links: Phone-com pricing, Phone-com alternatives

Shlomi LaviShlomi Lavi / updated: Feb 05, 2022

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What is Phone-com and its features?

Phone.com is a VoIP phone service and system for businesses of all sizes. Its capabilities include auto attendance, call conferencing, unlimited extensions, scheduling, forwarding, and others. The software was developed and launched by Phone.com Inc headquartered in California, United States.

What is Phone-com rating?

The rating of Phone-com is 3.9 stars out of 5 and the total score is 80 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Phone-com?

Customers of the software include small and medium businesses as well as large organizations. Most commonly, it has been deployed in such industries as media and entertainment, technology, financial services, retail and wholesale, education, business process outsourcing, government, and others. Some notable clients of the software include Bespoke Post, ESPN, and Express Writers etc.

Is it easy to use?

Yes, Phone-com makes it fairly easy to use. This product is user friendly and intuitive.

Is Phone-com cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Phone-com can't be accessed on mobile, you would need to access it from your computer.

Is Phone-com the best VoIP system?

Phone-com is ranked 45 out of 164 software in their category (VoIP systems).

What are their main features and functionalities?

The software offers account management which allows login into the account control panel from anywhere and managing the settings. Address book can be used to import, manage, synchronize, and route business contacts. Call management services of the software include call blocking, call handling rules, call logs, call notifications, call screening, call transfer, call voice tagging, and call waiting.

Phone.com features voicemail service with separate voicemail boxes for every extension. Other important capabilities of the software include free in-network calls, global numbers, HD voice, local number porting, queue management, SMS sending and receiving, and others.

Who are their main alternatives?

Popular alternatives to Phone-com: RingCentral Phone, jive communications, Nextiva Business VoIP, ShoreTel, 3CX Phone System, Business Voice, eVoice, Five9 Cloud Contact Center, VoIP Phone Systems, ShoreTel Sky. The full list of competitors can be found here.

What is the cost of Phone-com?

The cost of license starts at $12.99 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Phone-com.

What should you ask Phone.com during a demo session? (65 questions)

Schedule a demo with Phone-com and access 65 must ask questions for the vendor while watching Phone-com in action. Visit the vendor's website here.

List of categories

Communications
Business Phone Systems
Call Recording
Cloud PBX
IVR
SIP Clients
SIP Trunking
UCaaS Providers
VoIP
Unified communication
Voice Recognition

List of features

Call Conferencing
Call Recording
IVR (Interactive Voice Response)
VoIP
IVR

Phone-com Vs. Alternatives

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Score
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Phone-com
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ShoreTel
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4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.