PhoneBurner Review - why 4.8 stars?

PhoneBurner Review
ITQlick Score: 80/100
ITQlick Rating: (4.8/5)
Pricing: 9.4/10 - high cost
Category: Auto Dialer / Predictive Dialer -> PhoneBurner
Ranking:Ranked 3 out of 18 Auto Dialer / Predictive Dialer systems
Company: PhoneBurner
Pricing: starts at $149 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: PhoneBurner pricing, PhoneBurner alternatives

Shlomi LaviShlomi Lavi / updated: Sep 15, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is PhoneBurner?

PhoneBurner is cloud-based outbound call center software that enables its users to log in to their PCs from anywhere and perform dial sessions from any phone. It offers a delay-free dialer that ensures that users can call their contacts without them knowing that one is using the software.

The core functionalities of PhoneBurner software includes include lead management, power dialing, performance management, email follow-up, and analytics. PhoneBurner software is a product of PhoneBurner founded in the USA in 2009.

The platform helps to power dial the user’s leads, leave emails and voicemails, as well as help them get up to 4x live conversations for each dialing session. The platform is TCPA/FCC compliant and it allows the users to store detailed contact records using the built-in CRM.

What is PhoneBurner rating? ()

The rating of PhoneBurner is 4.8 stars out of 5 and the total score is 80 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are PhoneBurner's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is PhoneBurner the best Auto Dialer / Predictive Dialer?

PhoneBurner is ranked 3 out of 18 software in their category (Auto Dialer / Predictive Dialer systems).

Who are their main alternatives?

The two main competitors of PhoneBurner software include Connect First and XenCALL software. Connect First software is a cloud-hosted Omni-channel contact center solution that offers solutions for IVR customer engagement, inbound/ outbound calls, and call centers. On the other hand, PhoneBurner is cloud-based outbound call center software that enables its users to perform dial sessions from any phone when logged in to a PC.

PhoneBurner serves freelancers, medium businesses and small ones while Connect First is suited to serve any business size. Connect First software is a product of Connect First whereas PhoneBurner Company owns PhoneBurner software. Both products offer online, and Business Hours support for their clients.

XenCALL software is a cloud-hosted call center solution best suited for companies of every size in a variety of industries while PhoneBurner is cloud-based outbound call center software best suited for freelancers, medium businesses and small businesses.

PhoneBurner Company owns PhoneBurner software whereas XenCALL Company in Canada owns XenCALL software. Both XenCALL and PhoneBurner platforms can operate in Windows, Mac, and Web-based devices.

What is the cost of PhoneBurner?

The cost of license starts at $149 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 9.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for PhoneBurner

What should you ask PhoneBurner during a demo session? (65 questions)

Schedule a demo with PhoneBurner and access 65 must ask questions for the vendor while watching PhoneBurner in action. Visit the vendor's website here.

Is it the right software for you?

PhoneBurner outbound call center software is designed to best suit businesses of various sizes from freelancers, to small and medium businesses. Sales executives, SMB customers, and teams who rely on a telephone as a sales instrument can use PhoneBurner software to streamline contact management, sales workflow, and follow-up. Manufacturing, healthcare, financial services, construction, and many other industries can benefit from the diverse features of this software.

PhoneBurner's list of categories:

Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
Call Center
Call Center Workforce Management
Call Tracking

PhoneBurner's list of features:

Call Conferencing
Call Recording
Inbound Call Center
Outbound Call Center
Call Center

PhoneBurner Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.