Poka Review - why 4.7 stars?

Poka Review
ITQlick Score: 82/100
ITQlick Rating:
Pricing: 6/10 - average cost
Category: Help Desk -> Poka review
Ranking:Ranked 32 out of 210 Help Desk systems
Company: Poka
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Poka pricing, Poka alternatives
Shlomi LaviShlomi Lavi / updated: Jan 10, 2022

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What is Poka?

Poka is a performance support software that assists manufacturers by providing necessary information to workers and shares knowledge by connecting multiple workers. The software helps manage and discover ways to develop workers skills and reduce production inconsistency using a checklist and Poka electronic forms. Poka helps businesses increase visibility, solve recurring challenges, minimize product inconsistencies, and improve employee engagement.

Some features of the software are; knowledge management, skills management, communication, and forms and checklists. Poka was founded by Alex Leclerc and Antoine Bisson in 2014. The software company is based in Quebec, Canada, with an employee size of about 51-200 persons.

Who is it best for?

The typical customers include the following business size: Medium and large size businesses.

What is the actual cost?

ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Poka.

Pros

  • The software has a rich library and LMS features and automates skills exams
  • Poka increases shop floor visibility
  • Users can track history, problems, and job programs
  • It supports many languages and is generally easy to use

Cons

  • The process of tracking old posts, reports, and checklists could be simplified
  • The method of measuring ROI could be simplified
  • The video tagging capabilities could use some improvements

How it stacks up?

Access a head to head analysis of Poka vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Poka
ITQlick rating
4.7/5
Score
82/100
Pricing
6/10
License pricing
Pricing not available
Functionality
8
Review
Compare
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Compare

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

Poka is ranked 32 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of Poka is 4.7 stars out of 5 and the total score is 82 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Poka makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Poka on your mobile/smart phone.

What should we ask during a demo session?

Differences between Poka and alternatives?

The most popular alternatives to Poka in 2024: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - Poka VS Help Desk Software alternatives.

Is Poka right for you or your business?

The software is suitable for factory workers and manufacturers in small, medium, and large businesses in the manufacturing, food and beverage, medical, and engineering industries. Some of Poka customers are; Johnson-Johnson, C.H. Guenther & Son, Lepage Millwork, and Kraft Heinz.

List of categories

Help Desk
Manufacturing
Quality Management
Knowledge Management

List of features

Manufacturing
Help Desk
Quality management
Knowledge Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.